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This Tour Is Offered by Yala Safaris Uganda

 Some of the staff at Yala Safaris Uganda Office

Some of the staff at Yala Safaris Uganda Office

Yala Safaris Uganda

4.7/5  
(57 Reviews)
Office In:
Uganda Uganda
Size:
5-10 employees (Founded in 2016)
Member Of:
UTB & UWA
Tour Types:
Custom budget & mid-range tours that can start every day
Destinations:
Congo (DRC) CD
Kenya KE
Rwanda RW
Tanzania TZ
Uganda UG
 Some of the staff at Yala Safaris Uganda Office

Some of the staff at Yala Safaris Uganda Office

Experience the ultimate Uganda Safari adventure across the wildlife plains of the East African National parks. The region has a global reputation as being one of Africa’s biggest home of wildlife. Our incredible Safari packages immerse our guests in the lives and behaviors of the abundant wildlife that freely roam the parks in the region, and also the interesting lives and culture of the local people, who live in the many villages across the region

Reviews57

Great quality and a fun and beautiful trip
5/5

Together with a friend, I booked a three day safari to Queen Elizabeth NP. Contact beforehand was very easy and quick, both via whatsapp and e-mail.

On the expected time of arrival we were picked up from our hostel in Kampala. This is were we met Stanley, our driver and guide for the entire tour. We have had an amazing time, thank you Stanley! The safari was beautiful and our stay at Pumba Safari cottage was excellent. I can recommend Yala safari's to everyone.

A REAL NICE ADVENTURE
5/5

A really sympathetic and available team : always ready doing their best to make your trip an unforgettable adventure. Ambrose, our guide, is as good a driver as he is an excellent promoter of his country’s beauty: he knows wildlife, is a bird specialist and speaks passionately about Uganda’s customs.
We didn't book one visit, no problem, our guide arranged the issue to do it, and everything was really a nice memory.
If we return to Ouganda, sure we'll visit with them.

Old decrepit vehicles and poor communication
2/5

I booked a 14-day safari with Yala – this was to cover safaris in both Uganda and Rwanda – the booking process went well and Yala was initially good in communicating promptly. When I arrived in Entebbe, they were a bit surprised as they had not seen the arrival announcement – the van that was to transport me to the hotel was an old decrepit van without an A/C (I should have seen this as a sign to come) – in any case I made it to the hotel and was told that the safari vehicle was to be another one in much better condition.
The next day, the driver showed up in another old decrepit vehicle and lo and behold, the A/C was not working in this one either (Note – most of the roads in Uganda are dirt roads so you need to keep the windows closed and wear dust masks). The driver did not speak much English, even though what was promised was an English-speaking tour guide. We decided to push on – about a couple of hours into the journey, the right rear tire developed a side bulge (this was a re-treaded tire that had developed a sidewall failure – re-treads are banned in the USA for just this reason). The jack that was in the vehicle did not work, so we had to limp back to town to get a shop to help us – this took about 3 hours in all. I contacted Yala and insisted they provide me with a better vehicle and they promised to do so. When we reached Murchison Falls, we were covered with red dust due to having to keep the windows open as the A/C did not work. All of my game drives were in this broken-down van which had a low clearance resulting in us scraping the bottom every time we went through a ditch.
Two days later, Yala had still not provided a replacement van, but they did change the driver to one who spoke better English – we made it back to the main town again on dirt roads with no A/C. I had asked for the replacement van to meet us there so we could continue on our journey – guess what – no van. We ended up leaving the decrepit van at the hotel and continued to our next stop (chimp trekking) in a small Toyota Corolla. Two days later, a replacement van showed up – guess what the windshield had a big crack in it along with pockmarked glass – it was an old van but the A/C worked. So, we continued onwards and got stuck on a mud-soaked road (the van did not have off-terrain tires and did not have a high clearance) – the villagers helped us and we resumed our sight-seeing when suddenly the engine stopped and would not start. After waiting for 2 hours for a local mechanic to show up, he discovered that is was a GPRS failure as the van was not permitted to go out of a certain area – the mechanic by-passed the GPRS device and we were able to start the engine and go on our way to the next stop. By this time, I had sent Yala about 6 emails none of which were replied to.
The next day, while climbing up a mountain road, the gear shuddered and then gave way with a loud bang – again we were stuck on a mountain dirt road for 2 hours before getting a ride to the gorilla lodge. Yala switched the gorilla lodge without my consent because it was closer to where the gear breakdown happened and did not return any of my emails on the subject.
Two days later, a different vehicle was provided – this time an SUV (which is what was agree to when I first accepted their contract), and an A/C that worked. I was told that we had to exchange this vehicle back for the one which had broken down in a couple of days when returning from Rwanda. Two days later on returning from Rwanda, we were to meet at a designated spot to exchange vehicles as the van had been repaired with a new transmission and drive shaft – at the last moment, we were told to continue onwards in the same SUV as before. Yala again changed the safari lodge I was to be staying at without informing me (this after confirming that all the lodges had been booked and that I could not change any dates given all of the issues I was having) – again no replies to any of my emails other than talking to the driver.
I finally made it back to Entebbe – no word from Yala, no apologies for all of the issues, no explanation for the 2 lodge changes (and both were terrible when compared to the original places) – nothing. Be careful when booking with this agency – they have terrible vehicles and very poor communication. I would not book with Yala again -the only reason for the 2 stars is because of the efforts of the drivers who were with me – they tried to do their best with little or no support from Yala

Excellent people for UGANDA SAFARI.
4/5

YALA TRAVELS WAS A PERFECT HOST FOR OUR SAFARI IN UGANDA, WE HAD A GREAT TIME.

I took a short-noticed tour through Uganda and Yala took care of all my wishes!
5/5

I took a short-noticed tour through Uganda and Yala took care of my wishes and I could do everything I wanted - with a personal touch as I was the only passenger. ;)
One accommodation was not available as planned, but Yala made up for this with a stunning lodge the next night.

Other Safaris & Tours11  – Offered by Yala Safaris Uganda

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  • This tour is offered by Yala Safaris Uganda, not SafariBookings.
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