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This Tour Is Offered by Mega Wild Safaris Ltd

A guided boat ride on Kazinga Channel

A guided boat ride on Kazinga Channel

Mega Wild Safaris Ltd

4.8/5  
(29 Reviews)
Offices In:
Uganda Uganda
Finland Finland
Malaysia Malaysia
Size:
5-10 employees (Founded in 2015)
Tour Types:
Customizable private tours and fixed group tours
Destinations:
Kenya KE
Rwanda RW
Tanzania TZ
Uganda UG
A guided boat ride on Kazinga Channel

A guided boat ride on Kazinga Channel

We are a tour company with offices in Uganda and we have organised tours for individuals, families, groups and busy executives; We specialise in gorilla tracking safaris, bird watching and wildlife safaris and we organise both domestic and International tours across Uganda, Rwanda and Kenya. Our activities among others include; Bird watching tours, Mountain gorilla trekking in Uganda & Rwanda, White water rafting on R.Nile, Wild life safari, Chimpanzee tracking, Educational trip, Cultural trips

Reviews29

Amazing experience
5/5

I just want to thank Mega Wild Safaris for an experience of a lifetime.

Getting to see the gorilla's up close all the while feeling safe with our knowledgeable guide.

The lodge was clean and well run and we had all we needed. Everything was booked and paid for in advance so on our arrival there was no confusion, we were immediately shown to our room.

I would definitely recommend Mega Wild Safaris to my friends.

Once in a lifetime experience with a top notch Safari operator
5/5

It`'s a difficult time for all the travel operators around the world. We booked a 7 days private luxury gorilla and chimpanzee tour with Mega Wild Safaris in mid January. The trip was due to start in Mid March. In late Feb, Covid-19 hit the world, we were worried that we may not be able to start our trip in Mid March. Fortunately, we were able to get in before lock down. We were one of the few guests to see this beautiful countries before everything shut down. Initially, there was a small mixed-up with itinerary, but it did not affect the trip much. Overall, the trip was well organized and the tour guide was very experienced. The tour had exceed our expectation. We loved everything and we were really happy with our choice. I have dealt with other African safari companies before and I can tell you this is a very honest company which is very important when we are under Covid-19 pandemic. At moment, the last thing you want to worry is a dishonest tour operator. If you are planing to come to Uganda or East Africa, I will highly recommend you to use their service.

COVID19 Cancelled our trip and this company took advantage of the pandemic
1/5

I do not recommend booking with this company. Anne was very friendly, but the savings of a few hundred dollars turned out costing us thousands. We had a safari scheduled for early June 2020, which we chose to cancel due to COVID19. We cancelled 3 months in advance. We chose not to wait it out because we feared losing all of our money if this safari company decided that COVID19 was not a good reason to cancel and to be honest it turned out that they didn't feel a pandemic was a good enough excuse to cancel anyway. Their policy of a 75% refund less the gorilla permits was better than losing the total $6600 I spent.

However the upsetting part was that I emailed Anne asking how they planned on dealing with COVID19. I was nicely told they would give full refund less the Gorilla permit that they tell you aren't refundable (which is not true by the way.). Needless the say when I took her up on her kind offer of giving full refund.... well, there was radio silence for over a day. So I emailed again and then she finally replied telling me... Oh sorry that full refund I mentioned we could do, well we can't because i talked to people who told me I can't give it. IT IS HORRIBLE CUSTOMER SERVICE TO DO THAT. Also their website states that they give 90% refunds if canceled more than 60 days in advance but their written policy doesn't say that. Also, please check out this link and never use a tour company like I did to book your Gorilla permits- Uganda Wildlife Authority does give refunds. It's just another way for these tour companies to SCAM you. https://www.bwindiimpenetrablenationalpark.com/gorilla-permits/cancellation/

After arguing with Anne over email that it was not okay to tell a customer full refund and then change your mind. I finally accepted the refund they would give and filed a dispute with my credit card company. The crappy part is my credit card company is so bogged down right now with other travelers. Anne failed to mention to them that she had told me full refund and then took it back. She also failed to mention, I never signed a contract. She failed to mention that the Uganda and Kenya are closed right now due to COVID19. Failed to mention that it's not possible to go on a trip right now.

Overall, my experience is I got scammed. When I didn't want to rebook my trip and took her up on her offer I think she freaked out and then said, oh no... By the way, rebooking the trip would have cost me more money. Why you ask? Because the Gorilla permits cost more next year and there is a fee to reschedule. And don't forget they aren't refundable. They are refundable, just not to you if you book with this company or one like it.

So the moral of this story is, I'm totally bummed I had to cancel my trip. Yet, there are better companies out there to work with. These guys are not fully honest. The policy stated on their website versus the one given to you are different. They can decide when they feel like it if they don't want to honor something they tell you.

I will likely not win my dispute for the other half of my refund, but I have not given up. One thing I've learned in all my travel is that you need to fight for your refunds. I travel a lot. I'm a digital nomad. I'm writing this review in hopes to save another person from this experience.

COVID19 or not... I would not trust this company. They have some good reviews and it's why I went with them, but don't be fooled. You could have a great trip with them or you could get total ripped off and scammed just like me. The choice is yours. I wish you all well.

Amazing Experience
5/5

Our trip to Akagera was amazing. We had a very kind guide (James) who knew a lot about the animals and their hiding spots so we were able to see almost all of them (excluding the lions and rhino’s ofcourse, but we already knew the chances of seeing them was very little). Our stay within the park was also very well organized and whenever I had a question about our trip beforehand I’d receive a reply very soon. I would definitely recommend Mega Wild Safaris Ltd!

Great service of an excellent operator for an amazing experience in Uganda!
5/5

After the moment of getting in contact with them, they were really helpful. They answered all my questions and provided all the info I needed to plan the trip including my flights from Europe and made it an unforgettable holiday for me.

Once I landed in Kampala my tourguide (Onan) picked me up at the airport as planned and my 7 day safari trip started. He was a great driver, very obliging and answered all my questions, whether regarding wildlife or culture. All lodges, the 4x4, the safaris with Mega Wild in Queen Elisabeth NP, the Chimpanzee Trekking in Kibale Forest NP and the Gorilla Trekking in Bwindi NP were just amazing. Whenever there was some time left he suggested additional activities such as a visit of an orphanage, seeing some craters nearby or a community walk in Bwindi NP.
I definitely recommend Mega Wild Safaris as a tour operator. From A to Z great service and an awesome experience.

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Disclaimer

  • This tour is offered by Mega Wild Safaris Ltd, not SafariBookings.
  • This operator reserves the right to change rates advertised on SafariBookings.
  • If you request changes to this tour, the advertised rate will likely change.
  • If an accommodation is fully booked, the operator will suggest a comparable alternative.
  • The exact order, content and rate of this tour is subject to availability.
  • Gorilla tracking permits are subject to availability.