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This Tour Is Offered by Twinkle Star Tours & Safaris Ltd

Ready to take you around East Africa

Ready to take you around East Africa

Twinkle Star Tours & Safaris Ltd

4.2/5  
(33 Reviews)
Offices In:
Kenya Kenya
United States United States
Taiwan Taiwan
Size:
5-10 employees (Founded in 2017)
Member Of:
KWS, KTB & MK
Tour Types:
Custom mid-range & luxury tours that can start every day
Destinations:
Kenya KE
Tanzania TZ
Ready to take you around East Africa

Ready to take you around East Africa

Twinkle Star Tours and Safaris Ltd, we are a legally registered Tour operator company under the Tourism Regulatory Authority of Kenya, 2021-license no: TRA1|47|101 | 2624 to offer tours and safaris. We offer personalized safari services exemplified by courteous, professional actions while maintaining the highest standards of morals and ethics in the tourism industry. We specialize and organize Kenya safaris, Kenya and Tanzania combined safaris, beach holidays, hotel bookings, and flight bookings

Reviews33

Amazing 17 day private Bush & Beach tour - Kenya & Tanzania
5/5

We recently returned from a 17 day bush and beach tour organized by James Oketch from Twinkle Star Tours, and we had an AMAZING trip!

After searching around and not really knowing where to begin, we decided to book this trip through Twinkle Star Tours as James was very responsive to our questions right from the beginning. We started planning this trip during the end of 2019, and as 2020 - and COVID - arrived our plans were, of course, up in the air with Kenya being closed to visitors. James was in touch with us the entire time and was willing to allow us to change the trip to 2021 with no fees, but when Kenya opened up we decided to go this year.

Our trip began with our arrival in Nairobi, we then spent time in Lake Nakuru, Lake Naivasha, Masai Mara, Serengeti, Ngorongoro Crater, Lake Manyara, Zanzibar, and Amboseli before returning to Nairobi.

Due to COVID, our trip details had to be changed a number of times. Many of the places were were scheduled to stay in were still not open, so James had to rebook our lodgings. He was always very communicative in this and in most cases we were actually upgraded to nicer lodgings! We also had to move our trip to Zanzibar to the middle of the trip instead of the end due to Tanzania not allowing flights from Kenya, and James handled all of this rebooking for us as well. Having him handle all of these changes was so relieving.

James met us at our hotel on our first morning and confirmed all of our trip details. We had three guides on our trip - one in Kenya (Peter), one in Tanzania (Hozza), and one while in Zanzibar (Abdullah). All of our guides were GREAT. I cannot say enough about how friendly, trustworthy, knowledgeable, and accommodating they all were. On safari you spend a lot of time in the car with your guide, and there wasn't a moment that we didn't feel safe or taken care of with our guides. Peter and Hozza were able to find all of the animals that we wanted to see - including the big five - and taught us so much about the animals, the land, and their beautiful countries. And Abdullah was very helpful and informative while we toured Zanzibar. James set us up with several tours while in Zanzibar, so we were able to go to Stone Town, tour a spice farm, and swim with dolphins!

I have read on here about the road conditions and driving, and I wanted to say first that you will be on some bumpy roads, but that is all part of the fun! The parks all have a maximum speed limit but those roads are not paved (for the animal's sake) so you should prepare yourself for a bit of bouncing around while you explore. We opted for the Land Cruiser instead of the minivan, and I believe that not only are they more comfortable, but they are able to get to some parts of the park that the vans would not have been able to reach. Also, as to the speed on roadways between parks - many of the company vehicles in Kenya have a speed limiter, so they absolutely cannot go more than 80kph or else the power cuts out.

The only stressful part of our trip was crossing the Kenya/Tanzania border at the land crossings two times. This had nothing to do with our tour and only had to do with the bureaucracy that is involved in crossing a border. That being said, our guides helped us navigate these crossings, including all of the extra precautions necessary due to COVID, and made the transition way smoother than had we been left to figure it out ourselves.

During our trip, we were scheduled to fly from Arusha to Zanzibar. At the last moment (after Hozza got us to the airport) we found out that the flight was moved to Kilimanjaro airport, about an hour away. Though this was frustrating news from the airline, it was great to have our guide with us to explain what was going on and to pack our suitcases back into the Land Cruiser and bring us to the correct airport.

At the end of our trip, our flight back to JFK left Nairobi late at night, so James actually set us up with a (comped) hotel in Nairobi for a couple of hours so that we could shower and change before flying home. He also met us at the hotel and brought his family along to introduce us.

Throughout the entire trip, our guides let us know that James had called to check on how it was going and to ensure that all was proceeding smoothly. James always answered my emails promptly, even when the time difference meant that he was replying after midnight his time.

I have no problem recommending James Oketch and Twinkle Star Tours, along with all of our guides, and would give him more than a 5 star rating if I could. This was a life-changing trip and was made better knowing that we had this company there to assist us with anything that could arise.

Private 16 day Best of Kenya and Tanzania reduced to 15 day for airline covid schedule
3/5

Our Tour was a private 16 day Best of Kenya and Tanzania that was modified 2-3 weeks before departure due to Flight being cancelled due to airline Covid schedules.

Twinkle modified itinerary and removed Lake Victoria from safari.

We visited Samburu, Ol Pejeta Conservancy, Lake Nakuru, Masai Mara, Serengeti National Park, Ngorongoro Crater, Lake Manyara, Amboseli National Park.

What Twinkle Star Tours doesn't mention anywhere on there site is that they sub contract Tanzania portion of tour out to a Tanzania company. I would suggest if travelling both countries to do more research. Lucky for us Tanzanian guide from 7 Wonders was Excellent.

We went from Sept 8 to Sept 22 2020, we had booked last year and were uncertain with all the Covid travel bans, Kenya opened up August 1 to international travel and they have done a great job with all the covid protocols.
The driver wore a mask all the time, all the lodges had masks, sanitizer, hand washing stations and plated service.

The Safari itself was really good, lots of wildlife, the lodges were all excellent, the food even with a condensed covid menu was all really good.
I would modify itinerary and remove Lake Nakuru and spend that day in the Mara or Ol Pejeta , the Sweetwater tented camp is amazing there.
I would skip Lake Manyara its flooded and about 4-5 m higher than normal and add a day to the Serengeti due to its sheer size .

The Safari would have been a 4-5 star rating except for some things that detracted from everything that was great overall.

The driver/guide Willie took us to a convenient Masai village near the gate , I think there are better examples of a Masai Village available.

The driver/guide Willie was inconsistent in his driving ability, sometimes too slow on highway and too fast in the park, he also seemed to use same path twice in some parks and struggled with time management. Willie was very friendly and chatty and always pointed out all flora and fauna and birds and all species of animals we passed.

James the Owner/Manager of Twinkle Star promised us a $ 350 refund for dropping Lake Victoria off the Safari which was very nice due to the last minute changes beyond both our control.
Unfortunately he didn't deliver on that promise and gave a bunch of excuses before finally giving us a third of what was promised.
He doesn't understand the way to be successful in a service industry is to Never Over Promise and Under Deliver... Always Always Under Promise and Over Deliver and you will have Happy Customers.

Date of experience: September 2020

Fantastic 3 days Masai Mara Safari
5/5

We had a Great time on our 3days days migration safari at Masai Mara. Benson on the company organized our safari very professional and ensured our safety during the Safari and also in the camp we were booked in. Michael, our guide was very patient and answered all our questions in a polite manner. He took us to Mara river during the full day to witness Wildebeest migration as this was main purpose to visit Masai mara, we saw thousands of wildebeest crossing the River. We also saw the four of the big five; Lions, Buffaloes Leopard and elephants. Wildlife and nature of masai mara Wasa amazing. We recommend twinkle star tours for any visitor to Kenya as they organize and offer amazing experience professional. Many thanks to Benson and Michael.

Wonderful and Memorable
4/5

Hi James , I know it is long since i came back from Kenya. Our safari was short due to the Covid 19 that has just started but we are happy that the three days we took safari to Masai Mara was memorable. Our plan was to do mountain climbing but to the pandemic we had to take flight back home. We are also happy that we were not tested positive and we are well just hopping to come back to Kenya soon. We were happy with the accommodation and transport arrangement and we promised to come with bigger team. Debra, Tera and Nicole and I can not wait to see you soon. Evans

Beautiful nature but untrustworthy tour operator.
2/5

Did a safari tour with this company in January/February.
Communication with tour operator was flawless up until the payment was made and then any complaints or suggestions our group had were completely disregarded.
Some of the accommodations were sub-standard though described otherwise. The safari car was very uncomfortable and antiquated.
Forced accommodation changes.
Often showered with cold water and was savaged by mosquitoes because of missing mosquito nets and even after complaining multiple times got only empty promises to fix this but no action was ever taken.
Cut short or completely missed some of the game drives because of the incapable safari car and itinerary misunderstandings.
There was a Chinese group that did the same tour with the same company at the same time as us. Poor people had an even worse experience with changed itineraries and their vehicle constantly broke down.
A small refund was promised to our tour leader for all our trouble more than three months ago when there were no viruses and travel restrictions.
After more than three months still no refund and only excuses and more lies!
East Africa has much natural beauty to offer but be very careful who you book with!

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  • This tour is offered by Twinkle Star Tours & Safaris Ltd, not SafariBookings.
  • This operator reserves the right to change rates advertised on SafariBookings.
  • If you request changes to this tour, the advertised rate will likely change.
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  • The exact order, content and rate of this tour is subject to availability.
  • This tour is subject to the terms & conditions of Twinkle Star Tours & Safaris Ltd.