This Tour Is Offered By
Kenya Tru Nomads Tours
- Office In:
- 5-10 employees (Founded in 2012)
- Tour Types:
- Customizable private tours and fixed group tours
Kenya Tru – nomads is a Kenyan safari tours operator based in Nairobi and Mombasa (Kenya coast). We offer unique safaris and tour services at affordable prices, budget, private, family, groups and customized safaris in Kenya and Tanzania. The company is more committed than ever to providing a personalized service and the finest products to tourists as well as to individual travelers. Dream your ultimate trip and we will customize it for you!
Amazing customer service! Wish I could book everything through her.
I actually didn't go on this tour. I signed up for it but COVID19 made the trip impossible. I just wanted to write this review to HIGHLY recommend KenyaTruNomads tours and Faith in particular. She is extremely responsive, answering all of our many questions and getting our reservations just perfect. When our trip was cancelled due to COVID19, she graciously worked with us to provide a full refund. Our cruise has been rescheduled to 2021. Sadly we are missing the port that would have enabled us to book this tour again. If anything changes on the itinerary, our first call will be to Faith to re-book this excursion.
Outstanding customer service by Faith Chebet!!!
In June, 2019 I sent emails to eight different Mombasa safari tour companies. Not only was Faith Chebet of Kenya Tru Nomads Tours the first to respond, her email answered the three basic questions in my initial email. Several of the other tour operators never responded and the others responded with basically a generic email that required me to then send them another one with my same basic questions.
After I finally received pricing information from the other ones, and Faith sent that to me right away, I was able to compare. I liked how complete and detailed Faith’s quotes were (and she also helped me narrow down which park made the most sense given our constrained time frame), and decided to book our overnight safari with Kenya Tru Nomads for when our cruise ship was going to be docked for two days in Mombasa in November, 2020.
Via CruiseCritic I ended up getting 25 other cruise passengers that were interested in doing the overnight safari. Faith communicated very efficiently and quickly with me and we all paid our minimal deposit via PesaPal (Africa’s version of PayPal, I think). I continued to email Faith because passengers would come up with different questions that they needed answered. Faith always responded quickly and thoroughly.
Fast forward to March and April, 2020 and many passengers decided to cancel the cruise because of the coronavirus concerns. I was sending Faith many cancellation emails and I was hearing back from the passengers that they were getting their deposits refunded within a week.
Finally, in mid-May, 2020 the cruise was canceled because of COVID-19 and the rest of us had to request our deposits be refunded. Once again, all of them were refunded to us, without issues or hassle, within one week.
I am so sad that I will not be able to go on the safari in Mombasa. If the safari itself was anything like Faith‘s communication skills and thoroughness, we are going to miss a wonderful tour. So, I can’t actually review the tour, but as someone who has put many small group tours together for cruise ship passengers, Faith was a pleasure to work with and the most professional tour company person I ever dealt with. I am very sorry that I will not get to meet Faith or Kenya Tru Nomads employees in November and I am praying that the people and economy of Mombasa (and all of Kenya) are able to withstand COVID-19.
6 days Kenya safari
Yes Faith is very sweet and approachable and moreover always ask for driver “SAFARI” ...yes his name is safari. He is very knowledgeable and informative about the parks and amazingly active ...in whole trip without getting tired of game drives.
Masai Mara+Nakuru+Naivasha+elementatia+amboseli 6 days tour is awesome and budget friendly for family.
Good short safari
Faith was very efficient with helping us. We were in Nairobi for business meeting and when we contacted the company we were takes to Masai Mara for 2 night.
Enjoyed the safari and will definitely return again.
Kenya Tru Nomads surpassed our expectation. We were treated like Kings and Queens. We booked the 6 days tour to Amboseli and Masai Mara. Mahmoud our driver and guide was very informative. We saw all the big 5. The hotel we were booked in marched our standards.
We will definitely go back to Kenya again. Thank you Kenya Tru Nomads for the good service