Reviews

Average User Rating
4.6/5

Rating Breakdown
  • 5 star 30
  • 4 star 4
  • 3 star 0
  • 2 star 1
  • 1 star 2

Sort By: Date Most Helpful Rating 1-10 of 37 Reviews
Dominik   –  
Germany DE
Visited: September 2023 Reviewed: Sep 15, 2023

Email Dominik  |  20-35 years of age  |  Experience level: over 5 safaris

Great tour operator
5/5

We did a 4D/3N Masai Mara Safari with Arkman in September 2023 and had a great time!
The safari itself was great. We had a knowledgable driver and the car (safari van) was very good for dry season. The accomodation (Rhino Tourist Camp) was very good, serving excellent food 3x a day. Communication with Jacinta before the safari was quick and clear regarding price, itinerary and inclusions.
What we further liked was that they asked for detailed feedback after our safari to get aware of any things they can improve, so one minor issue we had on the last day should not happen in future safaris.

Also, in contrast to one older post suggesting that Arkman is a fraudulent company dealing with false USD, there was no problem in paying the outstanding amount cash in USD. Based on our experience, Arkman is a fully trustful tour operator, the problem in the older post might have been a problem on clients site only (paying with false USD).

Peter   –  
Canada CA
Visited: June 2023 Reviewed: Aug 1, 2023

Email Peter  |  20-35 years of age  |  Experience level: first safari

Professional, attentive to details, and helpful.
5/5

My family had a fantastic Safari with Arkman Safaris. We toured Nakuru, Maasai Mara, and the Aberdare national parks. It was a pleasant experience from the planning of the trip to the actual trip itself; our coordinator Jacinta was very communicative and responded quickly to our questions, and our driver-guide Mwangi was an extremely knowledgable, as well as polite and helpful throughout the entire journey.

Would say that Arkman's pricing is definitely comparable to the other operators on this site. But I must emphasize that their service is excellent, and they planned an unforgettable trip for my family. Highly recommend booking with them!

Gary Geraths   –  
United States US
Visited: August 2021 Reviewed: Sep 1, 2021

Email Gary Geraths  |  50-65 years of age  |  Experience level: first safari

Superb problem solver & tour operator!
5/5

This was our first safari and Juanita of Arkman helped us through so many paperwork hurtles and roadblocks throughout the trip from beginning to end. She was amazing. This was important because without that help we might never had made it on time without her assistant. As to the safari Arkmans tour we saw a wide variety of Kenyan animals, places, landscapes with a solid guide and very nice hotels and tent cabins. Arkman actually helped us arrange a 7 day visit to the Indian Ocean at a beautiful and reasonably priced resort. Once again Juanita met us at the airport and arranged COVID tests and escort to the airport and home. Had a marvelous time and we will certainly arrange things with Juanita when we return next year

Reply from Arkman Safaris
Reply from Arkman Safaris
Posted on Aug 1, 2023

Thank you for the kind words Gary - and awesome photos! Glad you had a great experience.

Vanessa   –  
United States US
Visited: February 2019 Reviewed: Nov 23, 2020

Email Vanessa  |  35-50 years of age  |  Experience level: 2-5 safaris

Friendliest people in Kenya
5/5

I had an amazing time! All the guides were very kind to my family and I.
I will absolutely be using them again when I come back next year.

Hien Ton   –  
Vietnam VN
Visited: January 2020 Reviewed: Oct 17, 2020

Email Hien Ton  |  20-35 years of age  |  Experience level: first safari

Amazing Experience!
5/5

Context: It was a magical experience visiting Kenya for the past week. We were able to see the wildebeest migration in the Mara, as well as 4 of the big 5: Lion, Buffalo, Elephant, and Leopard. The entire safari was smooth, and we had John, a experienced safari guide/driver who had been working in the industry for the past 20 years. Would really like to visit Kenya again, and I would really recommend booking with Arkman Safaris!

Dawn   –  
Turkey TR
Visited: September 2019 Reviewed: Sep 27, 2020

Email Dawn  |  50-65 years of age  |  Experience level: first safari

The review below is the personal opinion of Dawn and not that of SafariBookings.
Fantastic guide
1/5

The safari was amazing and the guide could not be faltered however we also booked a balloon ride with Arkman and they suggested the dollars we gave them ( from the UK ) were fake. Hence asking for additional funds . This resulted in us missing the ballon ride experience. The dollar’s we paid with were not fake ( but had been replaced with fake dollars produced in Kenya) hence I would not trust booking with this company . This was a scam !

Reply from Arkman Safaris
Reply from Arkman Safaris
Posted on Aug 1, 2023

Hi Dawn,

We would like to again apologize for the inconvenience caused during your safari experience.

But unfortunately the bills that were given to us were indeed fake bills after verification. It is unethical for us to replace customer's paid money with fake currency, that's not something that we will do. We understand the frustration from your end, but it also may have been a mash-up when you originally exchanged the US dollars in your home country.

Again, we apologize for the problems caused, and will improvise our payment processes to avoid such issues in future.

Arkman Safaris

Mar   –  
Canada CA
Visited: February 2019 Reviewed: Mar 18, 2020

Email Mar  |  20-35 years of age  |  Experience level: first safari

Great!
5/5

Attentive and responds quickly to questions. My family had a great time!

Nicole   –  
Germany DE
Visited: January 2020 Reviewed: Feb 5, 2020

Email Nicole  |  50-65 years of age  |  Experience level: 2-5 safaris

Very reliable, professional handling, very fast answers, very friendly
5/5

All in all, we had wonderful, unforgettable holidays. Although it was sometimes a little difficult to understand our guide, he was always friendly, motivated and tried to do his best to make us happy.
Next time, we would definetely pick a jeep, since the roads outside and inside the Parks are bumpier than we thought they were and we would have reached the destinations much faster with a jeep. And maybe, I would not pick the Keekorok Lodge any more. It has a lovely garden and an amazing view into the wilderness. But our cottage was pretty old and the dining situation definitely not as nice as in the other lodges.
But anyhow, we had a fantastic time and decided that we will definitely return to Kenia.
So thank you for that amazing Safari Tour!

Reply from Arkman Safaris
Reply from Arkman Safaris
Posted on Feb 10, 2020

Thank you Nicole for choosing Arkman Safaris as your destination management company. The Keekorok Lodge is one of the first lodges in the Masai Mara National Reserve that has stood out to meet today's rapidly changing hospitality trends to improve on their client experience. Sorry for being allocated a very old cottage and will communicate this to the lodge and also about their dining situation so that they may improve and offer value for money.

We hope to see you again in future and definitely with another option for Masai Mara!

Rebecca Cooper   –  
United Kingdom UK
Visited: July 2019 Reviewed: Dec 18, 2019

Email Rebecca Cooper  |  20-35 years of age  |  Experience level: 2-5 safaris

Absolutely Amazing
5/5

Everything was absolutely brilliant experience using Arkman. They arranged our transport to the camp, our guide was informative and we saw all the animals that we wanted. We then booked another trip with them for later on in our holiday. Can't fault them. I would definitely recommend.

Nash   –  
United Kingdom UK
Visited: July 2019 Reviewed: Jul 7, 2019

Email Nash  |  20-35 years of age  |  Experience level: 2-5 safaris

AMAZING!!!
5/5

We had such an amazing experience with Arkman!we were a group of 17 people with kids and it was so nicely organized! From the pickup/ drop offs to the safari drivers and the hotels and services, we spent an amazing week in Masai mara and Lake Nakuru! I would definitely recommend the agency as they are so accomodating!
Thanks again we had a blast!!!

Average User Rating
4.6/5
Rating Breakdown
  • 5 star 30
  • 4 star 4
  • 3 star 0
  • 2 star 1
  • 1 star 2
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