Reviews

Average User Rating
4.2/5

Rating Breakdown
  • 5 star 4
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful Rating 1-5 of 5 Reviews
Bonnie   –  
United States US
Visited: April 2023 Reviewed: Feb 28, 2024

Email Bonnie  |  50-65 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Bonnie and not that of SafariBookings.
Lack of Integrity
1/5

I made a deposit for a trip to Chad for 2023 (cannot remember exact date but late March to early April). The deposit was $2000 a lot of money. However, when the time approached for the final payment, I had severe misgivings as I was worried about the security situation in Chad. I ultimately chose not to go. Even though I canceled after the deadline, the operator assured me that he would work things out in some way, either by replacing me with someone else wherein I would get my deposit back or offering me a discount on a future trip. Neither of these actions occurred and to this day, I have never again heard from the operator. However, I did confirm that he found someone else to take my place while obviously keeping my deposit and never informing me about this. I think this bespeaks of a total lack of integrity and shady business practices, as well. I have told many people about this situation and every single one agreed that this was bad business protocol, renege on a promise to work with me, and all stated they would never use this company, as I will also not use. I will also not book any trip with any tour operator who partners with this company, of which I am well acquainted with one. Beware and be forewarned of shady businesses like Pictus Safaris.

Reply from Pictus Safaris
Reply from Pictus Safaris
Posted on Feb 29, 2024

We thank this client for the opportunity to respond to this review. Pictus Safaris, of course, prioritise the safety and comfort of our clients at all times, and work extremely hard to ensure that all clients are able to enjoy not only their holiday, but also the booking process. To this end, whenever a client chooses to cancel at late notice, we always endeavour to offer as much flexibility to them as possible. In this instance, as soon as the client cancelled, significant efforts were made to fill their place on this group tour. Ultimately, these were unsuccessful at cost, and their place was taken by a traveller who joined the tour at a significant discount on cost, resulting in a large financial loss on this tour. Regardless, we would of course have been happy to offer to transfer the paid balance to another departure, or to offer flexibility with regards to a refund above and beyond our terms and conditions. However, subsequent to the client cancellation, the only contact we have had with the client has been several negative reviews. We regret that we could not resolve this more amicably, and wish the client happy travels in future. Our record in operating safe and enjoyable safaris to destinations across Africa, including Chad, speaks for itself.

Jack   –  
United Kingdom UK
Visited: October 2017 Reviewed: Mar 15, 2021

Email Jack  |  20-35 years of age  |  Experience level: 2-5 safaris

A superbly organised, hassle-free tour taking in stunning locations.
5/5

From start to finish every stage of my trip with Pictus Safaris was faultless. A standout itinerary was followed by quality customer service and support, with clear communication throughout the booking process. All aspects of the tour were taken care of, and all requirements were met, including catering for a vegetarian diet, allowing me to fully immerse myself in the experience.

The safari itself was a two-week tour of southern Tanzania, with visits to two national parks - Ruaha and Mikumi - and one game reserve - Selous. All three were incredible locations and provided outstanding viewing, with sights including wild dog, cheetah, leopard, serval and civet.
The vast knowledge of the tour organiser, of both the location and the wildlife, added massively to the quality of the trip. I would highly recommend Pictus Safaris and would be delighted to use their services again.



Michael   –  
United Kingdom UK
Visited: July 2018 Reviewed: Mar 15, 2021

Email Michael  |  20-35 years of age  |  Experience level: first safari

Excellent
5/5

My trip to Tuli was really special, all thanks to the work of Tom and the Pictus Safaris team. Being able to track down wild leopard and cheetah was a dream come true. Everything went smoothly from my first email to Tom and I can’t recommend Pictus Safaris highly enough.

Joe Hitchen   –  
United Kingdom UK
Visited: August 2018 Reviewed: Mar 1, 2021

Email Joe Hitchen  |  20-35 years of age  |  Experience level: 2-5 safaris

Good wildlife, good company!
5/5

I had an excellent trip to Uganda a two years ago with Tom. He had planned our itinerary meticulously and was an excellent photography guide - Always willing to offer advice without being pushy. Different primates and colourful lizards were everywhere, but the highlights included a trio of lion club at Murchison Falls that had been left hiding alone in the long grass, a large troop of chimpanzee eating from a fig tree in Kibale, and just how close you could get to the rhinos at Ziwa.

It is definitely only a question of when I head back to Africa, rather than if, and I am already browsing Pictus' 2022 catalogue for inspiration.

Fred   –  
United Kingdom UK
Visited: October 2018 Reviewed: Feb 24, 2021

Email Fred  |  20-35 years of age  |  Experience level: first safari

A once in a lifetime trip to South Luangwa, Zambia
5/5

It was my lifetimes ambition to travel on safari to South Luangwa, Zambia and experience the wildlife in their natural habitat. Whilst there, I saw leopard, wild dog and lion at the same time taking in the breathtaking natural beauty of Zambia.

Travelling with Pictus Safaris, was easy and I had a great time as it was so well organised. I never had any worry about any of the arrangements, they took care of every last detail which made the trip that much more extraordinary.

I would throughly recommend them and hope to be travelling with them again in the future.

Average User Rating
4.2/5
Rating Breakdown
  • 5 star 4
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 1
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  • All corporate and/or tour info is provided by Pictus Safaris, not SafariBookings
  • The tours offered by Pictus Safaris are subject to their terms & conditions