Falcon Safaris
- Located In:
- Size:
- 20-50 employees (Founded in 2002)
- Member Of:
- ZTA, ASATA, ZNTBS & MARS
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $600 per person per day (USD, excl. int'l flights)
Reviews
Email Lilla Venning | 50-65 years of age | Experience level: over 5 safaris
Dreadful
Thank you for your reply to my son Mathias regarding his review. In response, I have every email and communication between me and Falcon Safaris and am more than happy to go public with them.
1. When I booked the days at the hotel, Patrick Manyika confirmed the booking. Fact. I confirmed when I had paid and asked you for confirmation that you received payment. You did NOT request proof of payment at this time. Fact. You did not reply to my email of 12/12/17 that you confirm receipt of payment. Fact.
2. I recontacted you in July to check all was well. Fact. The first email I got back said that all was ok with the booking. It was 2 days after this you said that you could not find the payment. By this time we were in Zimbabwe with no ability to contact my bank in U.K. Fact.
3. We have been the ones that have done all the leg work in this. Gertrude has simply responded to emails. We have provided proof of payment, more than once. Fact. Our bank has contacted your bank, your bank has not responded.
4. I have more than once requested your formal complaints procedure details and these have not been provided. Fact. This is why we have gone public because Falcon Safaris have made no proactive effort to resolve this issue.
5. You have just hoped we would give up and go away and accept an over £1000 loss. Not going to happen. We paid once in full and then had to pay again to ensure a booking.
Well organized, tours all on time
All staff made tours interesting. They had good knowledge of the history in question.
Email Rob & jo | 65+ years of age | Experience level: first safari
Helpful,obliging
All staff & drivers most helpful & know the area & historyof Victoria Falls Zimbabwe. It was an excellent holiday
Awful service and stolen money
Warning! Do not use this company at all or risk losing a lot of money. They have stolen over £1000 of our money and refuse all forms of contact - and have done for the last 3 months. Do not trust or use them because our experience is truly awful and we are significantly out of pocket. They do not follow through on bookings after payment!
Reply from Falcon Safaris
Posted on Oct 26, 2017Dear Mathias,
We “Falcon Safaris” thank you for all your reviews that you posted. It would be very wrong of you to point out that Falcon Safaris robbed you of your money. When you sent an email to us advising that you made payment to us you did not forward the proof of payment which is our normal company policy. You then sent an email close to your travel dates checking if your booking is in order. We advised that the booking was in order but we did not receive the payment. We later asked you to forward the proof of payment to us, which you did and we sent the same to the bank who we asked to trace your payment. You mentioned that your bank was in comms with our bank but you never copied us in the emails between yourself and your bank. Falcon Safaris made sure that with each correspondence with our bank we would copy you in so that you are in the know that we are following up. Your last email sent to us was with a warning that you are going public but we forwarded the same to the bank and copied you in so that you remain in the know that we are still tracing your payment. If we get any responses or if the money is found, we will definitely send it back to you as we would always want to keep good relations with all our clients. We are sorry that this happened as it has caused a lot of inconvenience to you as also to us as it is painting us in a very bad picture. We hope that this issue will be resolved sooner.
Email Hannah | 20-35 years of age | Experience level: 2-5 safaris
Despicable. Taken double our money.
Falcon safaris are appalling. We booked with them months before we left for Zim. Whilst we were away, we received an email saying that they had not received our money. We then had to pay for another room in a different hotel so they would hold a room for us. They have offered no help in tracing the money, despite or bank being able to trace exactly where it has gone. They have offered us no help whatsoever. In addition, their tour operators tried to sell us mor experiences in our pick up from the airport - clearly trying to make more money from us. We have been changed double for our holiday and no one from this company will contact us. Absolutely shocking.
Do not use them.
Email Lilla | 50-65 years of age | Experience level: over 5 safaris
Dreadful experience in Victoria Falls and dreadful customer service
In honesty, I would not touch this company with a barge pole. All they had to do was book three nights for us in Victoria Falls and they could not do that. We booked 6 months in advance, paid in advance, had the booking confirmed in advance and when I checked just before we left, the booking was confirmed... once we had left and were away from phones and home internet, we were contacted to say they apparently could not find a record of payment. In order to keep the booking for a bank holiday weekend, we had to pay again. After three months of trying to get our money back via formal routes, we are getting no response from Falcon Safaris. We had such a lovely time in Zimbabawe with other people and companies, until the final phase which should have been well managed by Falcon Safaris but it was not. Would never use them again and strongly say the same to any friends or family. Dreadful
Email Lisa Eales | 35-50 years of age | Experience level: first safari
Excellent from start to finish
I would recommend your company to any travellers. All the activities we did were great and the guides were fantastic. Booking online was very easy. We will be back and will defiantly use you again.
NZ
Email Aj | 35-50 years of age | Experience level: first safari
Gertrude was amazing to work with she organize everything we want for your Safari trip.
Oddballs Enclave camp was an amazing experience. Best camp ever.
Kasane wow the game drives and cruise are out off this world.
Edna was awesome she meet us In Zimbabwe
Took just to our accommodation and organize so activities for us.
US
Email Lila & Lonnie | 50-65 years of age | Experience level: 2-5 safaris
Zimbabwe Adventure
We had the most fantastic experience with Falcon Safari--they arranged an amazing tour that included lodging (A'Zambezi River Lodge), dinner cruise on Zambezi, walking tour of Victoria Falls (Zimbabwe side), helicopter tour, dinner at Livingstone Room, dinner at Boma, day trip to Chobe, and then arranged for a 4 day stay with lodging and tours in Johannesburg.
We cannot say enough good things about our experience. From the time we were picked up at the airport to the time we were dropped off again--every transfer was on time or early, accommodations were fantastic and the tour guides were amazing. Worth every penny (which I thought was very reasonable for completely private tours).
We loved our visit to Zimbabwe and Chobe. The arrangements in Johannesburg were awesome as well.
Thank you, thank you, for a trip of a lifetime. Your vacation package was absolutely amazing and your services superb.
Email Ernest | 65+ years of age | Experience level: over 5 safaris
Soaring Falcon
We have used Falcon Safaris on several occasions over the years to book accommodation,arrange excursions and organise transfers from and back to Livingstone Airport.Had their service not been first class throughout we would not have used them again ! That speaks for itself.
Occasionally there were hitches - not of Falcon making - which were put right without fuss or bother and we were kept in the picture at all times so we knew what was going on without being worried.
undoubtedly a professional organisation which delivers as promised.