Reviews

Sort By: Date Most Helpful Rating 121-130 of 191 Reviews
Jordi Alegre   –  
Panama PA
Visited: November 2017 Reviewed: Feb 15, 2018

Email Jordi Alegre  |  50-65 years of age  |  Experience level: 2-5 safaris

Best experience ever!
5/5

They provided us the best trip we ever had! We spent 3 weeks in amazing Uganda and the experience was incredible. The driver they provided us was very professional and we were very happy with him. The tour operator company also did a great job in arrengements and bookings, we didin't have a single problem in all the trip. I would totally repeat the experience and I recomend 100% this tour operator, totally worth it.

Rossitsa   –  
Bulgaria BG
Visited: January 2018 Reviewed: Jan 16, 2018

Email Rossitsa  |  20-35 years of age  |  Experience level: first safari

They made me very happy :)
5/5

I (a girl) went by myself on my first safari in Africa. Expectedly, I was very worried in terms of safety. Thanks to Grassrootz and my tour guide David, I felt very safe the whole time. Uganda's people are very nice - always smiling and welcoming.

The communication and organization of the trip was easy and quick (we did all in 2 weeks). The whole trip went very smooth and David was punctual the whole time (European punctual). He is a safe driver and I felt very calm and comfortable in the car. He was spotting animals quite well while driving even out of the parks.

All of the lodges were great (I went for mid-range, mostly tented eco camps). Please, note they are in the middle of nowhere so there is only solar power for charging batteries and water is scarce. But this way you feel and appreciate where you are even more. Food was provided by the lodges and it was plenty (not the most delicious but okay and they were trying their best).

During the 7 day trip in Queen Elizabeth, Bwindi and Lake Mburo, we saw:
*Mountain Gorillas (my main purpose of the safari)
*Baboons
*Colobus monkeys
*Blue monkeys
*Chimpanzees
*Grey-cheeked Mangabey
*Red-tailed monkeys
*Vervet monkeys
*Lions (twice - once on a cactus and once on trees)
*Elephants
*Uganda Kobs
*Warthogs (Pumbaa) - they are so funny
*Giant Hogs
*Red-river Hogs
*Waterbucks
*Bushbucks in two parks
*Eland antelopes
*Impalas
*Topis
*Buffalos
*Giraffes
*Zebras
*Nile Crocodiles
*Three-horned chameleon
*Mangoose
*Hippopotamus
*lots of pretty and ugly birds of all sizes
Probably I am forgetting something...
We didn't find hyenas and leopards but nature is not a zoo so it is due to luck sometimes (David tried really hard to find leopards for me). Actually none of the tourist I met have seen leopard, and just one saw hyenas on the road.

I highly recommend Grassrootz. Just be very clear what you want and expect and they will make it happen. I'm glad David was my tour guide and now I would say my friend.

Niklas   –  
Germany DE
Visited: December 2017 Reviewed: Jan 3, 2018

Email Niklas  |  35-50 years of age  |  Experience level: first safari

Well organized tour!
5/5

I really enjoyed my Trip to Uganda.
Sander from Grassrootz Adventures planned my trip very well and there were no problems at all. I got a quick response on my Emails from the first offer until the end of my trip.
I had close contact with the local people and the staff were helpful and kind. Especially my driver Paul tell and show me a lot of Uganda.
Full recommendation!

Mira   –  
Burundi BI
Visited: November 2017 Reviewed: Dec 9, 2017

Email Mira  |  35-50 years of age  |  Experience level: 2-5 safaris

Keys in hand.
5/5

Once the travel plan is step, the whole trip goes smoothly even in unexpected case.
Very flexible also.

Edward   –  
Netherlands NL
Visited: October 2017 Reviewed: Oct 31, 2017

Email Edward  |  65+ years of age  |  Experience level: over 5 safaris

They do what they promise, a very good driver and good places to visit!!
5/5

We had a very good, helpfull and friendly driver who always says: safety first!!
The places we visited were fine (Jinja, Kampala, Karenga, Gulu, Packwach), the 2 nature parks (Kidepo and Murchinson) were special, only we had to much rain. The guesthouses they organised were good with friendly and helpfull people who knows a lot about that region.

Joris   –  
Netherlands NL
Visited: October 2017 Reviewed: Oct 31, 2017

Email Joris  |  under20 years of age  |  Experience level: 2-5 safaris

It was an amazing trip
4/5

It was amazing, everything was well communicated, the places where we stayed where good

Demi   –  
Netherlands NL
Visited: October 2017 Reviewed: Oct 24, 2017

Email Demi  |  under20 years of age  |  Experience level: first safari

Vert good
5/5

Everything was perfect, Nice people and enough information

Roos   –  
Netherlands NL
Visited: October 2017 Reviewed: Oct 24, 2017

Email Roos  |  under20 years of age  |  Experience level: first safari

Exhausting but really special and once in a lifetime.
4/5

It was all what I expected and even more. It was one of the most beautiful experience of my life. Although, we had to hurry a bit at the last part. Maybe that was a little annoying.

Jean   –  
United States US
Visited: October 2017 Reviewed: Oct 23, 2017

Email Jean  |  35-50 years of age  |  Experience level: 2-5 safaris

Stellar service
5/5

We very recently did a 3-day safari trip with Grassrootz during our brief stop in Uganda on our East Africa tour. Our main objective was to see the gorillas at Bwindi, but since that's only a one day activity, we were also scheduled to go chimp tracking on our first full day, and on a game drive in Lake Mburo national park (NP) on our last day.

Planning with Grassrootz was quite easy. Sander, the owner, is very responsive and helpful in his suggestions without being pushy. I had actually contacted 8 different companies, all of whom offered fairly similar packages at fairly similar price points, so Sander's responsiveness was the main reason we went with this outfit. It only got better from there.

To be clear, Uganda is still pretty rough around the edges as far as tourism infrastructure. We saw a lot of development in the works, but as of October 2017, we can report that the roads are awful and the hotels low quality. Food was the worst of any East African country we visited. There's a lot of pollution and everything is very very spread out so you're spending hours upon hours bumping and rattling along those terrible roads getting what the locals jokingly refer to as "an African massage."

I say all this bc without David, our local guide, I think the 3 days in these conditions would've been somewhat miserable. But David is a gem of a person and really made our journey one I'll look back on fondly. And here's why. He's deeply knowledgeable - e.g. it was obvious to us that he was more knowledgeable about animals at Lake Mburo than the park ranger who did the game drive with us. He also gave us advice that served us well and left us feeling well prepared before the chimp tracking and gorilla tracking, which we did with the designated rangers at Kalinzu and Bwindi, respectively - e.g. he told us what to look out for with the chimps in terms of safety, how to "slope" (hike downhill) safely, how to ensure the rangers kept our pace etc. The rangers themselves covered none of these subjects.

He's deeply passionate about, and proud of, Uganda and committed to educating the rest of the world about it and East Africa (he also guides in Tanzania and Kenya etc). He's very friendly in a completely disarming and unassuming and tactful way.

And he's beyond resourceful. Uganda had heavy rains both before and during our visit, which made the roads 5x worse by enlarging potholes and causing rockslides. On multiple occasions, David figured out ways to navigate past seemingly impassable roads to keep us on track. Most critically, the morning of our gorilla trek, we found our way blocked by mud and logs. Another truck already stood empty and abandoned at that spot. As far as I understood, they only allow one set of persons to go track gorillas each day at 8 am, and the $600 permit you buy is good only for the specific day. In case of an act of God like the one we were experiencing, I suspect they would have given a partial refund or told us we could come back the next day, but even the latter would not have helped us as we were slated to fly out the next afternoon and still needed to drive all the way back to Entebbe, which was an all day drive again. Without hesitating, David got out of the car and rolled up his sleeves and somehow miraculously got us through by shifting one of the unbelievably heavy logs out of the way (with a little help from me), putting rocks under the tires to provide traction, and some very skillful driving. Had it not been for David's refusal to just throw his hands up and wait for help, and willingness to physically put himself out there to push us through when at least one other driver had given up and just left his truck behind in the middle of the road, we would certainly have missed our opportunity to see the gorillas.

Later that same day, we came across a similar situation where another tour company jeep was waiting by a much larger rockslide, unable to pass. David got out and went to examine the situation on foot, and then came back and said he was going to give it a go. Again, with his skill behind the wheel, he got us through on the first go, which encouraged the other guide to follow. I don't know how long those other tourists were sitting there until we came along, but it was clear their guide was not willing to even try without first seeing David succeed.

Also among David's resources are the relationships he's cultivated with people at the various stops we made, which seemed to be to our advantage as his clients insofar as getting small advantages like assignments to the best gorilla tracking group (our ranger appeared very knowledgeable, spoke excellent English, and we saw gorillas within an hour of setting out).

In short, if you want to see Uganda with a guide who is going to go above and beyond to get you safely everywhere you need to go, then you should book with Grassrootz and ask for David specifically.

Leen Mostmans   –  
Belgium BE
Visited: September 2017 Reviewed: Oct 12, 2017

Email Leen Mostmans  |  50-65 years of age  |  Experience level: 2-5 safaris

You want to experience th real Uganda? Choose for Grassrootz.
5/5

Our journey to Uganda was an excellent mix of wildlive, landscapes, beautiful hikes, meeting the local people. Grassrootz took care of everything. Because we stayed at basic residences we had some beuatiful meetings with the ugandans.
Thanks to our giude/ driver, we just had to enjoy the majic of Uganda.

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