SafariBookings has received complaints from clients about Tropical Vacations .

Reviews

Sort By: Date Most Helpful Rating 1-10 of 53 Reviews
Nyandia and Mikael   –  
Sweden SE
Visited: December 2019 Reviewed: Jan 1, 2020

Email Nyandia and Mikael  |  35-50 years of age  |  Experience level: first safari

Great Safari
5/5

We were on a 4 day safari with Mathew and Martin. Very well planned and executed. It didnt dissapoint. Service and their company was great. Will def be using them again.

Andres   –  
United States US
Visited: October 2019 Reviewed: Oct 4, 2019

Email Andres

Outstanding
5/5

The experience was wonderful. Paul and Matthew were amazing they were timely and worked very hard on the Safari. They were kind and friendly. I would book with tropical vacations every time I come to Kenya. The service is truly 5 stars!!

Elise Kennedy   –  
Australia AU
Visited: June 2019 Reviewed: Jul 12, 2019

Email Elise Kennedy  |  35-50 years of age  |  Experience level: first safari

Friendly professional service
5/5

Great communication from Matthew from beginning to end. Driver Daniel was #1. Boat ride and Masai village visit included which were both worthwhile. Highly recommended. Thanks so much.

Maria   –  
United Arab Emirates AE
Visited: March 2019 Reviewed: Mar 29, 2019

Email Maria  |  20-35 years of age  |  Experience level: first safari

Prompt reply and very easy booking
5/5

Thanks to our driver Mr. Keller it has been an amazing 3 day safari that has allowed us to see the marvels of the Masai Mara.

A. Baker   –  
Canada CA
Visited: December 2018 Reviewed: Feb 6, 2019

Email A. Baker  |  20-35 years of age  |  Experience level: first safari

Friendly, knowledgeable professional with wonderful hospitality.
5/5

When we first found out we were headed to Kenya, I immediately knew that I wanted to take a safari and get to experience as much of the wildlife as I could. I spoke to my fellow travelers and my friend who is wonderful at planning immediately started calling and emailing around to find the best deal within our budget and that met our criteria. She recalls a lot of companies not replying and when they did, it was inconsistent material. Matthew was never inconsistent. He was tentative, understanding of our inquiries and provided many options for our 4 - 8 day safari. At the end we decided that 6 would be the best and that we wanted to remain in Kenya instead of the extras of boarding into Tanzania. Matthew was with in constant communication with us before arriving in Nairobi, met us in our desired location prior to the safari and meet us on time at our pick up destination. He was courteous, knowledgeable and very professional through out the entire experience. He was able to answer all of our crazy questions on bird varieties and was full of animal facts. Even though we disagreed on if it was a hippo or a crocodile swimming in one of our videos, he was a great guide and host, and the experience was truly out of the world, thanks to Matthew and our driver.

When booking your accommodation be sure to look at the websites of the locations you're provided. Initially we had chosen the base package of rustic camping for our safari, but after some research on the locations, we decided to upgrade to the second tier. Our lodging was what you'd expect for a safari, rural environment. They were operating on generators, the staff were friendly locals, and food was very consistent, comfort food. Based on our research I was very happy with our decision to move up a tier. Our lodging was typically located 1 KM away from the gates of each park and it was very nice to be on the "outskirts" as it made the evening much more cozy and enjoyable.

Overall my experience was a 9.5/10 - my only reservation would be the long travel time from one location to the next. if you have the luxury to upgrade to fly into the locations that would be the best case scenario, but it was not in my budget so we endured the long rides

Sofie H. Ødegaard   –  
Norway NO
Visited: December 2018 Reviewed: Dec 17, 2018

Email Sofie H. Ødegaard  |  20-35 years of age  |  Experience level: 2-5 safaris

A nice tour, with nice guides and nice accommodation.
5/5

Matthew and our driver were super nice people. We saw a lot of animals and got a lot out of our four days in Lake Nakuru, Lake Naivasha, Rift Valley and Masai Mara. Really recomend the boat trip and the Masai Village for a small extra amount of money.

joyce   –  
Germany DE
Visited: August 2018 Reviewed: Aug 18, 2018

Email joyce  |  50-65 years of age  |  Experience level: first safari

good service by mathew. he tried to make best offers and schedules.
5/5

Super communicationwork.
It was our fault we did not manage to realiize the trip he tailored for us at a reasonabe price. Mathee is very open to your wishes and plans!

Borja   –  
Spain ES
Visited: July 2018 Reviewed: Jul 23, 2018

Email Borja  |  35-50 years of age  |  Experience level: first safari

They are really profesional & affordable.
5/5

They have treated me like a boss, expecialy Mathew who was all the time looking for my best and I have to say that ge is super funy guy and super aproachable.
Communication was fantastic, not even a single complaint.
The trip was planned in Kenia ( Nakuru, Naivasha, Masai Mara, Mombasa) Zimbawe & Bostwana ( Victoria falls and Chobe Safari).
Fulfilled my expectations 100%.
Really recommended.

Teresa   –  
Germany DE
Visited: October 2017 Reviewed: Oct 29, 2017

Email Teresa  |  35-50 years of age  |  Experience level: 2-5 safaris

An agent you can trust in organising your trips in Africa
5/5

We engaged Matthew’s company twice for our trips in Africa. The first time he put up a wonderful trip for us in only 3 days (Zimbabwe, Botswana and Zambia); and this time across Uganda and gorilla watching in Rwanda. We had plenty of time for planning and Matthew had not failed his services – all our numerous emails in the last 12 months were responded in prompt and polite manner; and all our requests were fulfilled for our tailored tour. All his recommendations for hotel/accommodations are the best in the region; and his staff/guides/partners are top notch. This time he even travelled from Kenya to Entebbe to greet us in the airport upon our arrival. A very reliable agent for satisfying trips in Africa. Thank you.

Anna   –  
United States US
Visited: July 2017 Reviewed: Aug 2, 2017

Email Anna  |  35-50 years of age  |  Experience level: 2-5 safaris

An Amazing and Unforgettable Experience
5/5

This has been our second trip to Africa and the second time I used Tropical Vacations, Inc. This is an amazing experience for people of all ages, solo travelers, couples and groups alike. Mathew truly makes your vacation memorable by showing all the places of Africa that you otherwise would not know to visit. As a travel agent I expect the very best for my clients and work with tour operators who give exceptional service. On this particular trip I was traveling with a group and Mat has exceeded our expectations and went above and beyond in service. Mathew is an amazing tour guide and very welcoming host. He is experienced, knowledgeable, and professional. Mathew wants you to come as a tourist, but leave as a friend and my traveling group truly did feel special and cared for. Be sure to bring a lot of memory cards to capture all the beauty, culture and history that Africa has to offer.

Disclaimer

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