Reviews

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Wilai Deelert   –  
Thailand TH
Visited: May 2019 Reviewed: Jun 7, 2019

Email Wilai Deelert  |  35-50 years of age  |  Experience level: first safari

The review below is the personal opinion of Wilai Deelert and not that of SafariBookings.
Bad travel agent in Africa
1/5

Me and my husband booked 6 days 5 nights safari tour in Kenya with this company. Ms.Regina and Jecton the driver were cheating people.
They changed our itinerary on spot. They tried to avoid to pay for the National Park to save the budget which makes us miss the morning and evening safari.
One day on our itinerary, we have to do evening safari in Amboseli National Park but the driver try to delay the drive to arrive late in hotel because he doesn't want us to visit the park and he can save at least 140 us dollars.
We paid money for safari but we miss two times Safari because of this bad people, Regina and Jecton
Don't use this company if you don't want to disappoint with your Safari experience..

Reply from Reny Safaris
Reply from Reny Safaris
Posted on Aug 28, 2019

First of all we appreciate Wilai Deelert for them giving us an opportunity to serve them on a successful trip generally save that little misunderstanding on park fee in Amboseli at the tail end of entire trip.
The 6 days safari through Masai Mara, Lake Nakuru + Amboseli all on Sopa lodges generally went on so well. The matter on contention is pegged on Amboseli Sopa proximity to the park, this being outside the park made their game drives in/out of the park as quite different from Nakuru's or Mara's whose locations are within the park boundaries.
The game drives had to vary from arrival to departure during these 2 nights at Amboseli National park - timing being a factor here we had to have an early exit to meet shuttle bus at Namanga for Arusha/Tanzania transfer.
The couple were extending their tour at the end of Amboseli visit to Tanzania (on their own) and we had booked a connecting shuttle bus from Nairobi to Arusha through Namanga border town, so we had to make a transfer drive across the park in time for the bus schedule . At this point we had to make a re- entry pass through Amboseli park as the only convenient and shortest way possible to get over to the border point to catch the bus. It was in order, so we told them we will pay park fees twice as a rule to the authorities. But from the on set they regarded us as 'cutting down costs' on them as if intending to charge extra or double on the demand and were going to spare less time for the sake of 'catching' a bus ...It did not go down well for them ( Wilai Deelert) as this developed into disagreement of opinion between us but we could not risk missing the bus for their transit either.
We however did not wish to push the whole issue too far so we humbly backed down and recently asked for their address and sent them the money as a way of solving the misunderstanding - a refund of $ 120 dollars was made despite their refusal to undertake surcharge as demanded by park authorities - hoping this will be a settlement point. We are glad they have not mentioned any unethical reaction nor sub standard service or missed on any offer that we had charged for but failed to provide. All the services went on smoothly and we beseeched them to get to know that adventures sometimes do take a little changes at times to meet up to the planned schedules so as to fulfill expectations We beg for our due respect after responding to their demand of the $ 120 dollars that we have remitted to them so far and had the hope this matter was settled. We look ahead to provide very quality services with dedication to every client who comes our way, Thank you!

Serena   –  
Germany DE
Visited: December 2018 Reviewed: Jan 17, 2019

Email Serena  |  35-50 years of age  |  Experience level: 2-5 safaris

Awesome safaris!
5/5

We travelled 13 days with Reny safaris and overall we had a fantastic experience. Our guide and a member of staff picked us up at the airport early in the morning and we immediately drove to Tsavo. Although this park was not supposed to be the highlight of the tour, for us it was one of the best experiences, maybe because it was the first, or perhaps because of the red elephants. The tour was overall well organized and we loved most of the lodges and tented camps. Our itinerary was well thought out, starting from Tsavo, then Amboseli, Nanyuki and Ol Pejeta, Nakuru, Naivasha, Hell's Gate and ending in Masai Mara. We discussed the itinerary with Regina before booking and she was very helpful to accomodate our requests for a few changes. Our guide, George, was amazing and surely one of the reasons why the travel was so enjoyable and everything ran smoothly. He was always available, very informative and very knowledgeable and we always appreciated his suggestions for activities. Our minivan was always well taken care off, was very comfortable and it was able to climb mountain roads as well as sandy, muddy and rocky trails in parks. 13 days may seem like a lot of time, but for us it was just one discovery after the other and it never got boring. We could easily have stayed another 13 days and I would certainly come back to see the locations that we skimmed but didn't have time to visit, like Mount Kenya, Mount Longonot etc. Overall, highly recommended!

Marc   –  
Belgium BE
Visited: October 2018 Reviewed: Nov 5, 2018

Email Marc  |  50-65 years of age  |  Experience level: over 5 safaris

A third safari in Kenya with Reny Safaris in 3 years time, and once again very satisfied!
5/5

As in 2016 and 2017, I booked (together with 2 friends) a safari with Reny Safaris. We always try to avoid the major school holidays (July-August) and also the "short rains" of November. So this means we planned to go on safari in September or October. Most people normally choose to visit all well known game parks in Kenya in 2 weeks time, but we prefer to stick to only 2 game parks and spend more time there: so, this year we went to the Masai Mara and Samburu National Reserves.
Like on our previous safaris, the Reny Safaris team did a wonderful job: all bookings were done correctly; the car was comfortable and had no breakdowns; the driver-guide Jacktone was experienced, very friendly and always on time! He did a perfect job!
I appreciated that the manager, Mrs. Regina Pundo, got every few days in contact with us and with the driver to find out if everything was going well. And indeed, we had a very nice time in both parks! Hoping to be able to return for another Kenyan safari next year with Reny Safaris!!

Barbora   –  
Czech Republic CZ
Visited: July 2017 Reviewed: Aug 20, 2018

Email Barbora

Trip was great, driver very nice and full of interesting stories.
5/5

First of all, big thanks to Jackton. He was a great driver and guide and this made our trip perfect! Car and acommoddation were comfortable, organization very nice as we could choose what we prefer. Picnic lunch in Mara is awesome experience. In total we were very satisfied with this trip. Highly recommended.

Jana   –  
Czech Republic CZ
Visited: January 2018 Reviewed: Jan 29, 2018

Email Jana  |  20-35 years of age  |  Experience level: first safari

Perpect trip, an unforgettable experience, good organisation, reliable company. We recommend !
5/5

We were on safari for 5 days. (Maasai Mara, Naivasha, Amboseli). We enjoyed our stay as much as possible. Regina, Francis and George are really good team. Our driver George was a very experienced driver and guide. He knows a lot about animals. It was really amazing time. Thank you very much to Regina Safari for unforgettable holidays in Kenya ! We recommed this company !!

Niheel   –  
Qatar QA
Visited: September 2017 Reviewed: Jan 29, 2018

Email Niheel  |  20-35 years of age  |  Experience level: first safari

we had the best safari of our life. All arrangements were wondedrfully taken care of.
5/5

Reny Safari did a great job on arranging everythin from stay to food and vehicle. The paces covered during our visit was also amazing. The tour guide was were friendly and a knowledgeable which helped our safari.

Dina   –  
Egypt EG
Visited: January 2018 Reviewed: Jan 22, 2018

Email Dina  |  20-35 years of age  |  Experience level: 2-5 safaris

Very satisfying
5/5

The driver George had excellent navigation skills, sentrim camp was very good and we had a pleasant stay.

Avinash   –  
United Arab Emirates AE
Visited: December 2017 Reviewed: Jan 21, 2018

Email Avinash  |  35-50 years of age  |  Experience level: first safari

Amazing trip to Kenya with Reny safaris
5/5

Reny safaris has been a group of excellent people who deals your tour with absolute professionalism and personal touch. Regina who is director of Reny safaris , always ensured that we enjoy the fullest and kept asking our feedback and well being through out the trip. Our Guide cum Driver David was simply great. His knowledge about the game drive and its surrounding is impeccable. Because of him, we were able to see big 5. Overall, we had great experience with everything and obviously it happened because of Reny safaris. Thankyou to the team.

Roger Lesage   –  
Belgium BE
Visited: September 2016 Reviewed: Dec 1, 2016

Email Roger Lesage  |  65+ years of age  |  Experience level: first safari

Except one bad experience -a monkey came in my room during my absence-I was very happy with my trip.
5/5

Reny Safari has done everything to make of my safari an unforgettable experience, this because of the efforts of all the persons of the staff. Me and my friends enjoyed a hearty welcome by Regina herself. Moreover Regina gave us the chance to take some rest in a room after our long flight with arrival in the early morning.
The lodges and hotels were excellent and with delicious food. Our capable driver-guide was doing everything to please us and bring us in the best possible position to take top-pictures. Patrick's knowledge of the animals and wildlife is so interesting and simply amazing. That made of this safari a real succes so that we have decided to come back to Kenia in October 2017... with Reni Safaris !

Marc Joye   –  
Belgium BE
Visited: October 2016 Reviewed: Oct 23, 2016

Email Marc Joye  |  50-65 years of age  |  Experience level: over 5 safaris

Not the biggest but certainly one of the better safari agencies
5/5

Together with 3 Belgian friends I booked a 16 days safari with Reny Safaris. It revealed to be a very good choice: all bookings were well made; the manager regularly got in contact to find out if everything was okay; the car was very reliable (no breakdowns); and the driver was not only excellent as a driver, he also turned out to be a fantastic animal spotter!

Average User Rating
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