Reviews

Sort By: Date Most Helpful Rating 171-180 of 426 Reviews
Heather   –  
United States US
Visited: June 2018 Reviewed: Jul 3, 2018

Email Heather  |  20-35 years of age  |  Experience level: first safari

A trip of a lifetime!
5/5

We want to thank Gail, from Pembury Tours, from the bottom of our hearts for coordinating our incredible trip. Even with all the questions and requests we had, she made it all possible for us. Every detail was amazing. All of her suggestions and diligent work of coordinating plane flights (which she made it possible to travel early morning to maximize our time), transfers, etc. made our trip seamless and worthwhile.

Thank you, thank you for putting together an unforgettable trip for us. We have memories to last a lifetime and will pass these on to other travelers we know!

Shawn   –  
United States US
Visited: June 2018 Reviewed: Jul 2, 2018

Email Shawn  |  50-65 years of age  |  Experience level: first safari

Spectacular Cape Town, Safari, Vicotria Falls Trip
5/5

I researched a number of travel companies -- including several from this site -- and settled on Pembury for their price, reviews, and responsiveness. Laurette organized an exceptional trip for us: we loved all our accommodations -- had the luxury African feel we were hoping for. In Cape Town, we stayed at the Victoria & Alfred hotel: great location and wonderful restaurants close by. We had the same private guide from airport pick up, three days of tours, and airport drop off, which was perfect.

Our Safari was at Arathusa Safari Lodge in Sabi Sands. Such an amazing experience -- my friends who've been on safari were surprised by how close we were to all the animals (elephants drinking from our private splash pool at our room, lions and leopards literally walking around and underneath our jeep). And Elephant Camp in Zimbabwe (Victoria Falls) was a dream -- wish we'd spent more time there! After seeing all my pics and videos on Facebook, several friends have already asked me to send my itinerary and travel planner info to them.

I've travelled extensively, 45-50 countries, and generally make all my arrangements myself. But since I've never done a safari and wasn't familiar with these countries, I went through a travel agency and am very glad I did. I always felt safe and all the details were handled. But even now, I would not tackle this on my own; a travel agency is a must -- there's just too many details/transfers and such to safely tackle on your own.

This was an unforgettable experience, and our group was delighted with Pembury, and Laurette!

Sandy   –  
United States US
Visited: June 2018 Reviewed: Jun 27, 2018

Email Sandy  |  50-65 years of age  |  Experience level: first safari

Fantastic Trip to Victoria Falls, Kruger and Cape Town/Winelands - 15 Days
5/5

I worked with Anya from Pembury Tours and she planned the perfect family vacation! I enjoyed working directly with someone who would accept my input to come up with a trip that I knew I would enjoy. With Anya, you can work with her if you have some strong opinions on your trip (like I did) or let her do all the planning. Since I like to have some control, we talked back and forth throughout the planning process to develop the itinerary and the lodging in the 3 locations. Then she did an excellent job of handling all of the details for transfers, continental flights, extra tours if desired etc.
Then we could travel worry free on this trip b/c everything was defined and clearly communicated with a full itinerary and all details/contacts noted. In addition, during the trip I was able to communicate with her via WhatsApp and she responded VERY quickly to any question/concern/comment that I had. She also checked in with me just to make sure everything was ok.
Upon arrival at each destination I was pleasantly surprised at the wonderful hotels/lodges that we were in. They far exceeded my expectations given the cost of the trip.
In addition, at one site, I had accepted an upgrade to a private camp (my mistake, not Anyas). Upon arrival, I was not happy with the seclusion of this came and it was very small. I contacted Anya and she was able to transfer us to the main lodge with in hours. It was WONDERFUL b/c I was worried that we were going to spend 2 nights, of our 15 day trip, in a location where my children would not be happy. I cannot thank her enough for the quick response/resolution to this.
Although I typically like to plan all of the details of my vacation, I found this to be the BEST solution for our trip to South Africa where I do not have a lot of knowledge on the area. Again, she was easy to work with, she listened to may inputs and she took care of ALL of the detatils.
Finally, we were celebrating numerous family events (high school graduation, middle school graduation and a birthday) during this trip. At numerous locations along the way were surprised with wine, champagne and special treats/desserts. My kids said......'I really like this Anya' b/c they did not expect this sort of treatment and they, too, enjoyed all of the lodging.

M&M   –  
United States US
Visited: May 2018 Reviewed: Jun 21, 2018

Email M&M  |  50-65 years of age  |  Experience level: first safari

Perfection could not be better than working with Laurette McKinnon at Pembury Tours
5/5

We began planning our trip to southern Africa more than a year in advance and Laurette was with us 100% in crafting the trip of a lifetime. It was excellent - and more affordable - not only to work with someone already in South Africa, but someone who has actually been to the properties and knows things first hand. She took great care to fully understand our interests and preferences and crafted a safari and a finale at Victoria Falls that was perfect in every way and exceeded our expectations on a regular basis. Due to our travels prior to the safari, it was not possible to get our formal travel documents prior to our departure from the States. Not a problem for Laurette. She most kindly had them couriered to our guest house in Hermanus and they were awaiting us upon our arrival. She even checked in with us on a regular basis while on safari just to ensure that everything was to our liking and going well. We loved the Sanctuary properties. Baines Camp and Chobe Chilwero could not have been more different and thus offered the full spectrum of a safari experience. I'd stay in any Sanctuary camp again in a heartbeat.

Along with the wonderful memories (and photos), we'll also always cherish our new friend Laurette. If I ever make it back to South Africa, Port Elizabeth will be on my list so I can take Laurette to lunch and give her a big hug. She is the very best of the best.

Lauren   –  
United States US
Visited: May 2018 Reviewed: Jun 15, 2018

Email Lauren  |  50-65 years of age  |  Experience level: first safari

Pembury Tours arranged a two week trip to Cape Town, Sabi Sands and Botswana - Amazing.
5/5

I do a great deal of travel research and typically book my own vacations. Africa was a bit daunting and having Pembury Tours local in South Africa was super helpful. Heidi was great to work with - she was professional, prompt and flexible with my feedback and changes at all times.

I had plenty of options presented for locations, lodgings and tours. Heidi worked with me seamlessly to ensure me and my family maximized our time in Africa. The tour guides were super and the transfers were so helpful. The driver that Pembury arranged for us to get to Johannesburg airport stayed with us until we were safely into security - so helpful.

I would not hesitate in referring friends or family to Pembury and Heidi.

Mustafa   –  
Cyprus CY
Visited: May 2018 Reviewed: Jun 10, 2018

Email Mustafa  |  50-65 years of age  |  Experience level: first safari

Pembury Tours definitely met and exceeded our expectations.
5/5

My wife and I have travelled a lot and are fairly experienced in planning vacations. We had been planning this trip for some time when we ran into reviews of Pembury Tours. We started asking questions; they responded immediately and in a few short days, we ended up with a custom-designed tour to our full satisfaction. All the while, they have been quite responsive and supporting. Kerry, our consultant, has been the most professional one we have ever worked with. She does know a lot about whatever is available and did offer the best combinations with sometimes several alternatives. We added to our plans during the tour, but with Kerry, there were no problems at all; she organised everything within a day, the latest. Four days in Cape Town, three in Livingstone, one night on the way back and another three at Kruger NP. Not a single thing went wrong. All guides were very professional, knowledgable, informative and kind.

Celebrated my 60th birthday among breathtaking scenes, abundant wildlife and luxurious accommodations. This definitely has been an experience of a lifetime, all thanks to Pembury Tours.

andrea   –  
Italy IT
Visited: May 2018 Reviewed: Jun 3, 2018

Email andrea  |  35-50 years of age  |  Experience level: over 5 safaris

SIMPLY PERFECT!!!
5/5

IT WAS FOR ME THE FOURTH TIME AND SURELY IT WILL NOT BE THE LAST: I CAN NOT DO WITHOUT SOUTHAFRICAN WILDILIFE AND LAURETTE OF PEMBURY.
SHE WAS, AS EVER, FANTASTIC TO ORGANIZE EVERYTHING ACCURATELY AND CAREFULLY.
MUST TRY HIGHLY RECOMMENDED, MANY THANKS

Ross   –  
United States US
Visited: May 2018 Reviewed: Jun 2, 2018

Email Ross  |  20-35 years of age  |  Experience level: first safari

South Africa Safari and Vic Falls
5/5

y wife and I researched safari companies for several weeks (we looked into about 10 highly rated ones). We ended up going with Pembury because they were very competitively priced, responsive, and knowledgeable. Our Pembury contact was Anya and she proved to be GREAT! We did everything by email and she was very thorough. She even gave us hour by hour updates when one of our flights was delayed. She accommodated a walking tour addition mid trip and responded to all of our questions within 24 hours (many times within the hour). We ended up doing two lodges in Sabi Sands (around Kruger) for 5 total nights and Victoria falls for 2 nights. The lodges were great and logistics were all well coordinated. If any of our friends decide to go on a safari, we'll be recommending Pembury and Anya.

LIJANA VALENTIN - GUIDE OF GROUP   –  
Slovenia SI
Visited: May 2018 Reviewed: Jun 1, 2018

Email LIJANA VALENTIN - GUIDE OF GROUP  |  50-65 years of age  |  Experience level: over 5 safaris

Everything was perfect, all services superb, they reacted fast on all our demands,...
5/5

They really made a programm as we wished, they were helpful before the journey and also during the journey, accomodation was more than the best, all other: vehicle quality, punctually of delivery and collection was amazing, they were always 15 minutes before departure.
We were very surprised about the presents and book with maps and itinerary for each passenger - Pambury Tours - thank you for this!
Also big thanks to Mrs. Heidi Bedford for all time support.

Ann Baldwin   –  
United States US
Visited: May 2018 Reviewed: May 17, 2018

Email Ann Baldwin  |  65+ years of age  |  Experience level: over 5 safaris

Six demanding customers (really) completely satisfied!
5/5

One couple had been to Africa several times and the other two were looking for the trip of a lifetime. Somehow, by what I referred to as "Melanie Magic", we all got what we wanted. An extensive knowledge of everything that is available, a high level of communication and a willingness to go that bit further, all while making it a collaborative effort, gave us that dreamed-of trip. The properties were wonderful with the small touches that make a trip seem so special. Not one arrangement went awry and the detailed documentation made it worry free. If you want to be spoiled while seeing all the animals and sights you cannot go wrong with Pembury Tours.

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