Reviews

Sort By: Date Most Helpful Rating 31-40 of 56 Reviews
Ali   –  
United Kingdom UK
Visited: June 2019 Reviewed: Jul 2, 2019

Email Ali  |  20-35 years of age  |  Experience level: 2-5 safaris

Excellent tour company
5/5

I chose to go with Top Creams because they were the most organised and responsive company. Erastus was easily in touch throughout and regularly checked in to make sure we were enjoying our safari. We had an amazing time and would recommend this company to anyone looking to do a safari

Avery   –  
United States US
Visited: June 2019 Reviewed: Jun 15, 2019

Email Avery  |  under20 years of age  |  Experience level: first safari

Top Cream manages clients perfectly and delivers the best bang for you buck on a Kenyan safari.
5/5

Top Cream did an excellent job of making my family and I feel at ease and supported while in Kenya! They made sure to discuss what was provided and made sure everyone was on the same page; even when our luggage was lost, Erastus worked tirelessly to retrieve it and get it back to us promptly. The management side of Top Cream is superb and willing to work with you on any concern. On the actual safari, we were even more blown away. David, our guide, was magnificent. He is incredibly knowledgable, on-task, and funny. We were amazed at every turn in each of the parks we visited. The accommodations lined up for us were excellent with absolutely zero complications. Even more, David understood my passion for birds, and would cater to my camera, keeping an eye out for the Big 5 as well as the odd bustard or stork. Kenya blew us away and we only have Top Cream to thank for making it all so seamless and perfect. I will hopefully be seeing them again shortly; absolute best bang for your buck on a Kenyan safari!

AyeshA   –  
United Arab Emirates AE
Visited: December 2018 Reviewed: Jan 3, 2019

Email AyeshA  |  20-35 years of age  |  Experience level: first safari

Best first Safari ever!
5/5

Top creams were very professional from day one and mad us feel very constable with all the arrangements. Extremely flexible with the pick up and drop off times and location. We also had a great tour guide who made the entire experience a lot of fun for us. Definitely coming back again and going with top creams! High recommended!!

Avid   –  
United States US
Visited: November 2018 Reviewed: Dec 2, 2018

Email Avid  |  20-35 years of age  |  Experience level: first safari

Give Top Cream Safari a chance and they'll impress. Trustworthy/great communication, simply the best
5/5

Mini Version: We went for a 5 day Safari and the communication, service and friendliness of this tour operator is something you not only need but want when you are checking off this bucket list item. HIGHLY RECOMMENDED.

Now to the long version:

Before arriving in Kenya:
We decided on going to Kenya after I was dragging my feet for several years. I started reaching out to multiple tour operators in both Kenya and Tanzania. We settled on Kenya because of the direct flight from JFK so I narrowed the search down to tour operators in Kenya, and as you know by this point probably there are quite a few of them. What narrowed down my decision to choosing Top Cream tours initially was the price they provided for the same service others were offering however this wasn't the deciding factor. We had the choice narrowed to a few but when you are sitting thousands of miles away and contemplating whether to trust a tour operator with no presence in major travel review sites, it was this tour operators instant and courteous communication that made me pick them and we are so glad we did!

After arrival in Kenya:
Erastus made sure to visit us in the hotel to go over the tour details and provide us a receipt for the payments we did online and in person. He brought the drive with himself so we get aquatinted. John(our driver) is a fantastic tour guide, we are quite people and enjoy our times away from the hustle of NYC and John gave us the quite ride we needed, with his driving we felt safe and had no problem communicating any changes or requests.

Throughout the trip the tour operator made sure to reach out to us to make sure we are all good and don't have any issues, we even decided mid-tour to extend the trip 1 day beyond what we initially planned for and they were so accommodating. We left all the decisions at their mercy and were not disappointed at all.

On our way to airport Erastus made sure to meet us and make sure we have had a good time. They even walked us to the gates. After we returned home, they reached out and made sure we are safe and that we were happy with their services.

One of the concerns I had was deciding between the Jeep and the Van, We chose to go with the latter and I can tel you the quality of the Van they provided was very good and we felt very confident that it won't leave us stranded. I doubt it would be any different for the Jeep so book with confidence.

Disclosure: I have not been paid or compensated in for this review in any way.

Mateo   –  
Poland PL
Visited: October 2018 Reviewed: Nov 27, 2018

Email Mateo  |  35-50 years of age  |  Experience level: 2-5 safaris

Trustworthy and reliable safari operator
5/5

We chose Top Cream Tours and Safaris because we had best communication with them at the stage of planning and cost estimation. They provided us with all information by email almost
immediately. We could choose the National Parks we wanted to visit and the standard of accomodation.
The rest was very simple – everything was just as we set in plan.
Friendly and fluently English speaking driver – Mr David – was patiently waiting for us at the airport. All hotels and nature attraction were exactly according to our plan.
We saw amazing landscapes and animals of Amboseli, Nakuru, Elementaita and Masai Mara. We had great fun at Nyeri River rafting. Mr David drove almost 2000 km always having for us good mood and patiens for our questions. Only rhinoceros kept long distance from us so we couldn’t look into their eyes – naughty rhinos!
On the way to following Parks, cars always stops at souvenirs shops witch are actually 3-5 times more expensive than regular shops in Nairobi or Mombasa, however you are not obligated to buy absolutely anything and there are clean free toilets. So let them stop there!
We spent one week on the safari and all got healthy and happy back home.
We are very contented with service of Top Cream Tours and Safaris and we highly reccomend it.

Mohammed essam   –  
Egypt EG
Visited: October 2018 Reviewed: Nov 7, 2018

Email Mohammed essam  |  20-35 years of age  |  Experience level: first safari

Was an amazing trip, the driver roony was excellent and erastus who organized our trip was helpful
5/5

I went to 9 days private safari with them in kenya, it was my first time to go safari, so i had alot of concerns before i made the deal with top cream, but just as i arrived there everything was pretty good, the tour was well organised, good vehicles condition, and erastus was very helpful and roony the driver good ask for him when you go with top cream

Alexsey Loginov   –  
Russia RU
Visited: September 2018 Reviewed: Oct 23, 2018

Email Alexsey Loginov  |  20-35 years of age  |  Experience level: first safari

Thank you Top Cream Safary Tours.It was fantastic!!!Thank you Erastus, thank you Newtoun!!!!!
5/5

Excellent!!!Good communication, hotels, car, service!!! And there were very many animals.It was amazing!!!

Nick   –  
Denmark DK
Visited: September 2018 Reviewed: Sep 30, 2018

Email Nick  |  20-35 years of age  |  Experience level: first safari

The best safari experience and operator in Kenya. :)
5/5

Top cream lived up to our expectations and the actual services were very much in line with what was committed. They were very prompt in responding to our queries pre-booking and ensured that we were given all required information for us to make an informed choice. Once in Kenya, Mr. Erastus (Manager) greeted us at the aiport just before our safari and briefed us about the safari in Kenya.

The Safari in itself was well planned by Mr. Erastus (Manager) and John which was our guide/driver for the entire trip.
John was well informed, communicated really well, was funny and entertaining at the very beginning.
We felt safe with John right from the moment we left Nairobi and went on safari.

Overall, highly recommend these guys!

Sri   –  
India IN
Visited: September 2018 Reviewed: Sep 18, 2018

Email Sri  |  20-35 years of age  |  Experience level: first safari

Well organized and value for money
4/5

Top cream lived up to our expectations and the actual services were very much in line with what was committed. They were very prompt in responding to our queries pre-booking and ensured that we were given all required information for us to make an informed choice. Once in Kenya, Mr. Erastus (Manager) met us a day before our safari and briefed us about the safari and set expectations accordingly. Appreciated them doing this as it helped us prepare ourselves better.

The Safari in itself was well planned. John Ngkonge was our guide for the entire trip and he was fantastic! He was well informed, communicated really well, was funny and entertaining! We felt really safe with John right from the moment we left Nairobi. Our accommodations were well taken care of and was the same as promised.

Overall, highly recommend these guys!

Jessica   –  
Sweden SE
Visited: July 2018 Reviewed: Aug 20, 2018

Email Jessica  |  35-50 years of age  |  Experience level: first safari

Great safari and with great guides
5/5

We went for a 3 night safari (1 night in Lake Nakuru and 2 nights in Maasai Mara). Topcream picked us up from the hotel and had a short briefing, to go through the whole trip, before leaving. We are very happy with the treatment from topcream and the safari.

Pros:
The people at Topcream are very friendly, helpful and was answering all the question that the safari newbies (like us) are asking. Our guide, John, was an excellent guide and driver. We felt very comfortable in his present. He had a deep knowledge about the areas and the animals that we where visiting. And was a very nice person (which is very important since you're are hanging with the guide a lot during the safari).

Cons:
The boat trip, in Lake Naivasha, that was offering (not included in the safari) was not a big hit.

Average User Rating
5.0/5
Rating Breakdown
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