Reviews

Sort By: Date Most Helpful Rating 21-30 of 109 Reviews
Markus   –  
Namibia NA
Visited: May 2019 Reviewed: Jul 8, 2019

Email Markus  |  35-50 years of age  |  Experience level: over 5 safaris

Excellent and very personal client service
5/5

I had a number of interactions with different people of their team, and all very both competent and very pleasant. The tour I booked was the Fish River Canyon Trail ("Klipspringer Trail") and it was a fantastic experience - one of the best in a full year in Namibia. I can fully recommend Cardboard Box travel and their products.

maurizio maggiora   –  
Italy IT
Visited: June 2019 Reviewed: Jun 27, 2019

Email maurizio maggiora  |  35-50 years of age  |  Experience level: 2-5 safaris

excellente, affidable ,very good
5/5

Great information, speed in responses, excellent assistance and help with program changes.excellent service advice!

Jill   –  
United Kingdom UK
Visited: May 2019 Reviewed: Jun 27, 2019

Email Jill  |  65+ years of age  |  Experience level: 2-5 safaris

Brilliant company. understood our requirements from first contact and planned a brilliant trip
5/5

Communications were speedy and efficient. Service was excellent. We had a named agent, Allison, who took our requirements and made them into a brilliant trip with local knowledge and understanding of the regions we wanted to visit. The organisation exceeded our expectations and we had very good accommodation booked for us, very suitable vehicle for self drive, and were given good local advice to enhance the trip.

It was a great way to see a fascinating country.

John and Margaret   –  
United Kingdom UK
Visited: May 2019 Reviewed: Jun 24, 2019

Email John and Margaret

An extremely well planned trip, that gave us an excellent experience of all that Namibia offers.
5/5

We were extremely well catered for by the Cardboard Box travel company. We received tip top service which gave us a true adventure greatly exceeding our expectations.

Paul   –  
Switzerland CH
Visited: June 2019 Reviewed: Jun 24, 2019

Email Paul  |  35-50 years of age  |  Experience level: 2-5 safaris

Great service!
5/5

After our initial (slightly vague) enquiry, Lilly at Cardboard Box came up with a suggested itinerary. I sounded excellent and well thought out. She changed a couple of things at our request and handled the whole booking process efficiently and with great professionalism. Pre departure information was really comprehensive and helpful. Any questions we asked got answered fully and promptly.
In hindsight, all the camps / B&Bs / lodges suggested and booked were awesome and, I think, were chosen very well with our style of travel / requests in mind.
I'd use Cardboard Box (and recommend Lilly as a contact person) again in a heartbeat.

Martina   –  
United Kingdom UK
Visited: May 2019 Reviewed: May 27, 2019

Email Martina  |  50-65 years of age  |  Experience level: over 5 safaris

Excellent customer service
5/5

I have been using Cardboard Box for more than 5 years and have recommended them to several friends wishing to travel to Namibia.
I tend to use the same consultant (Chantelle) and she is fantastic in accommodating my requests. Communication is prompt and the bookings in place in a matter of days.
I love their website with the detailed information on the lodges and camps and the map is brilliant.
I have no hesitation in recommending them whether you are a first time traveller to Namibia and need some advice or a frequent traveller who knows what they want!

Greg   –  
Canada CA
Visited: February 2019 Reviewed: Apr 2, 2019

Email Greg  |  50-65 years of age  |  Experience level: first safari

Outstanding - thorough, responsive, incredibly knowledgeable - cannot recommend them highly enough.
5/5

We could not have been happier with Cardboard Box. Allison was extremely knowledgeable and full of great advice for us. We appreciated the fact that she crafted the itinerary specifically for our needs and desires, as opposed to slotting us into the standard setup - this kind of care is not the norm. Very impressive. We also appreciated her excellent communication - she always responded quickly and professionally to our questions and concerns. As a result, we had an outstanding trip. Even when we made a last minute change to our itinerary, while in the bush, on a Sunday night, we had an immediate response and help making the changes and arrangements. We do not hesitate to recommend Cardboard Box extremely highly to anyone and everyone.

Marc   –  
Luxembourg LU
Visited: March 2019 Reviewed: Mar 14, 2019

Email Marc  |  50-65 years of age  |  Experience level: 2-5 safaris

Perfect organisation, matching all of our expectations
5/5

Communication was on top of my expectation, every mail was answered in short time notice,
All services on time, flexibility even on tour for unexpected changes, lodges and services topped all of the groups expectations.
We would certainly recommend Cardboard Box to anyone and will use them again when in the region.
Special thanks to Anita, our consultant in charge

Vicki and Rob   –  
Australia AU
Visited: October 2018 Reviewed: Feb 16, 2019

Email Vicki and Rob  |  50-65 years of age  |  Experience level: over 5 safaris

Cardboard Box Travel exceeded our expectations
5/5

We used Allison at Cardboard Box to book and assist with planning of our self drive trip through Namibia. In the beginning we were just going to book Etosha National Park with the company, but Allison was such a wonderful help and wealth of information that we decided to book everything including extra tours and car hire through Cardboard Box.

Although we are pretty independent travellers, we found for Namibia it really paid off to use a local agency like Cardboard Box, for both experience and local knowledge, and unexpectedly also for assistance on the ground. We have visited Africa many times, but for various reasons, Namibia threw us a few new challenges, and Allisons advice, help and guidance was invaluable. She knew about all the accommodations and places we wanted to visit, and was happy to offer valuable and honest advice where we needed it during planning, even with some sensitive subjects.

During the trip when we had some car problems Allison along with others in the office helped us out enormously. A car breakdown in the middle of nowhere, with no phone service, was a stressful enough, but the CB team organised assistance with everything via the local Avis office, and a repair, then eventual vehicle replacement, which were all arranged by the next day.

I cannot stress highly enough how impressed we were with the service of Allison and the staff at Cardboard Box Travel, and would recommend them without hesitation.

Vicki and Rob
Gold Coast
Australia

Stefan Lanckvrind   –  
Belgium BE
Visited: October 2018 Reviewed: Feb 7, 2019

Email Stefan Lanckvrind  |  50-65 years of age  |  Experience level: over 5 safaris

Dedicated to deliver a perfect experience with top quality arrangements.
5/5

The whole journey was perfect: the right rental car company, value for money lodges, information and support.

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 105
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 2
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