Reviews

Average User Rating
4.8/5

Rating Breakdown
  • 5 star 51
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful Rating 1-10 of 54 Reviews
Marco   –  
Italy IT
Visited: August 2023 Reviewed: Sep 19, 2023

Email Marco  |  50-65 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Marco and not that of SafariBookings.
BAD EXPERIENCE WITH TRAVEL AFRICA JOURNEYS
1/5

Please do not use this tour operator!!! they are completely unreliable.

The Owner changed the accommodation for our Tarangire stay (Tarangire Ndovu tented lodge) at the last minute without consulting me. The matter and the way he dealt with it is in itself unacceptable, but most importantly the lodge we were given (Acacia Tarangire camp) is for sure of lower standard than the one we had chosen in terms of location, room quality and common areas.

Moreover the lodge was more than one hour further south, which meant longer trip from Tarangire to Amboseli Park.

2) The jeep we have been using was very old and had several issues, including:
- some blocked windows
- extremely dirty
- the engine starter didn't work always and our guide had to ask for help from other cars several times in order to restart the car. We were lucky if we did not have major issues but this is a serious safety issue.

3) No binoculars were provided - the guide simply said it was broken.

I sent several emails with a refund request, but the owner never replied to me !!!

Anna & Anton   –  
Russia RU
Visited: December 2020 Reviewed: Jan 20, 2021

Email Anna & Anton  |  20-35 years of age  |  Experience level: first safari

Great company and wonderful safari!
5/5

We did 10 days combined Kenya & Tanzania jeep safari and it was unforgettable!
At first Karanja answered our many questions in detail and helped in planning the best itinerary to see the Great Migration. He also recommended the lodges and all of them were very comfortable with friendly staff and in an ideal location. Our safari guides were Antony in Kenya and Frank in Tanzania, they are incredibly professional guides and excellent drivers, they knew parks and animal habits very well and always stop the car in the best place for photographing animals. We saw The Big five in the Serengeti and Masai Mara! Lions, giraffes, zebras, elephants, cheetahs and many other animals were just a couple of meters away!
Features Africa Journey tries to fulfill all special requests. We asked for African cuisine on the trip and had a lot of different local dishes and drinks! At the end of the tour we were also shown a coffee plantation and a local banana beer bar. It was an unforgettable cultural experience!
Company 's team is very responsible and attentive to detail. They are never distracted from their work and are always on time. So our trip was very comfortable! Karanja picked us up from the airport despite that the safari began only the next day. The safari vehicles were in good condition and equipped with a charger and refrigerator. The cars were always clean inside and our luggage was protected from dust.
We are very glad that we did a safari with Features Africa Journeys! Thanks, you made our trip so amazing!

Nunez Ivan   –  
Luxembourg LU
Visited: September 2019 Reviewed: Oct 4, 2020

Email Nunez Ivan

Great travel Experience in Tanzania
5/5

We bwere referred to Features Africa by a friend who had travelle earlier with them. We contacted Karanja and he assisted us organise a safari in Tanzania. Our guide Danford was a great companion as we navigated the difficult terrain and we saw very many animals and beautiful Africa landscape. This is a holiday we will remember and was one of our best travel experiences. We hope to come back some dayand will definitely use Features Africa again.
Thank you to Danford and the team.

Lisa   –  
Ireland IE
Visited: September 2019 Reviewed: Oct 11, 2019

Email Lisa  |  20-35 years of age  |  Experience level: 2-5 safaris

Exceptional experience
5/5

We did an 8 day safari with Features Africa. Right from the initial contact by email with Karanja we knew we were in good hands. The whole trip was well planned, each hotel/ lodge was well chosen. Our tour guide George was knowledgeable, kind and funny, we thoroughly enjoyed his company for our trip. He knew so much about each park and all the species of animals we came across and always positioned the jeep so well to ensure we had a good view and could take good photos. Our luggage was lost by the airline on the way over but to ensure we were never stressed at any point Karanja kindly sorted this out for us and liased with George to let us know where it would meet us, this meant so much as we could just enjoy our trip. I highly recommend features Africa and we are very thankful we chose them. Special thanks to Karanja and George for a fantastic trip.

Christine & Billy   –  
United States US
Visited: August 2019 Reviewed: Oct 4, 2019

Email Christine & Billy  |  20-35 years of age  |  Experience level: first safari

Most incredible experience. Features Africa goes above and beyond!
5/5

My husband and I went on an 8 day safari in August (Amboseli, Naivasha, Nakuru and Masai Mara). It's the trip I've always wanted to go on and Features Africa went beyond all of my expectations. Karanja was wonderful helping plan the details, getting us into a lodge I was hoping to stay at and that was originally completely booked. Gerald, our guide, was fabulous. When we stopped to watch animals he always had the best positioning. It felt like the animals would come to us, instead of us moving to see the animals and we would have the best views and photo opportunities. He did this while respecting the animals and their space and the rules of the parks (which we appreciate!). The jeep was also immaculate and very comfy to be in all week. We're early risers and Gerald accommodated us, as well as readjusted the schedule when we wanted to watch the rhinos (and other animal friends) for a few hours that wasn't planned (black and white!). We've recommended them to our friends, who are planning their trip with Features Africa now, and hope we have the opportunity to return soon. Thank you again, Karanja and Gerald! Check trip advisor for some photos from our safari. x

Monica   –  
Spain ES
Visited: August 2019 Reviewed: Sep 11, 2019

Email Monica  |  20-35 years of age  |  Experience level: first safari

Great company and staff
5/5

When a couple of friends, my partner and I decided to go on a safari through Kenya, we found ourselves in the dilemma of trying to choose between one of the 872548765 companies that are dedicated to it. After analyzing several of them, we opted for Features Africa and ... what a good decision we made!
Karanja, the owner, was very quick when responding to our emails, provided us with as much information as we needed, gave us many facilities to formalize the reservation, etc. In addition, the day we started the safari he came early to our hotel to greet us personally and introduced us to our guide and driver, George, and he also came to meet us at the hotel the day we finished the safari to personally make sure that the experience had been as amazing as we expected.
On the other hand, George was, without a doubt, the best guide we could have. He was very polite, he cared about us, gave us good pieces of advice and he knew every corner of the national parks we visited. It was a joy to share those days with him and, if we ever repeat a safari in Kenya, we will expressly ask him to be the one who leads us again.
Finally, the accommodations. We did not know what to expect from them and, honestly, every time we arrived in one of them we were stunned to see how wonderful they were, the amount of details they had, the incredible attention from the staff ... wonderful in all aspects (and truth be told we are quite picky about these issues!).
Thank you Karanja and George ... meeting you has been a very pleasant surprise and the service you have offered us has been exceptional. We hope to see you again soon! Monica

Wira W   –  
Indonesia ID
Visited: July 2019 Reviewed: Aug 28, 2019

Email Wira W  |  35-50 years of age  |  Experience level: first safari

We will be back
5/5

The whole thing was amazing, since the booking process, and corresponding. Karanja was very responsive and fairly flexible in the way he accommodate our request regarding, scheduling, wildlife interests, photography questions.

Masai Maara in general is Amazing and I think i can write all the superlative words here to describe how great it was. We practically seen and photograph what we wanted to see there and more !
Our guide george was very very knowledgeable about the region, areas and animal behaviour that he really helped maximise our chance in getting a great pics of the animals.

To spend the last part our trip between baringo, bogoria, Nakuru and Naivasha was great, as our bird photography days was quite relaxing after 7 full of action days in Masai Maara. Our guide James was also great with good knowledge about birds and animal around these parts and very attentive to our need. (I was a bit sick for a couple of days). I also would like to mention a special praise for Karanja and his team, as we REALLY appreciate when he offered to have one free bonus trip of photo hunting of the African Fish Eagle in Lake Naivasha, as we did not see them when we where in Baringo. I know they mentioned this was because we cancelled our morning drive to Lake Bogoria, but ultimately because it was our decision, he did not have to do this. The fact that he did anyway we really appreciate it !

So there, Thank you again for this.

All in all, it was an amazing experience for our first trip to africa, and we are glad that we choose 'Features Africa Journey' , now we are sure we will come back, and we know we will be in a very capable hands.

Thank you Karanja and Features Africa Journey.

Elena e Francesco   –  
Italy IT
Visited: June 2019 Reviewed: Jul 21, 2019

Email Elena e Francesco  |  35-50 years of age  |  Experience level: over 5 safaris

Amazing!!!
5/5

Everything was perfect! Kindness, expertise, care for the details. Gerald was a fantastic game driver, with a great knowledge of the area and the wildlife, discrete, caring and tireless. He was great in tracking animals and shows a great love for them. He also has a great respect for nature and wildlife. Instead of resting, he drove one hour in order to help us finding a charger which broke, while we were dining at the resort. A trip with Features Africa is an amazing experience... thanks to all the staff!!


Tutto perfetto! Gentilezza, competenza, attenzione ai dettagli. Gerald è stato una guida fantastica, preparatissimo, riservato, attento, instancabile. Bravissimo nel trovare tracce e ha un grandissimo amore per gli animali. E ha un rispetto incredibile per la Natura e la vita. Anzichè riposarsi, si è fatto un'ora di strada per trovarci un caricabatterie che si era rotto, mentre noi cenavamo nel resort. Bellissima esperienza, grazie a tutto lo staff!!

Lorraine   –  
United Kingdom UK
Visited: June 2019 Reviewed: Jul 1, 2019

Email Lorraine  |  35-50 years of age  |  Experience level: 2-5 safaris

An amazing experience with a calm, knowledgable and professional guide.
5/5

We went on an amazing safari that far exceeded our expectations.

The safari was organised well and we stayed in hotels at fantastic locations with comfortable rooms and attentive and friendly staff. Our jeep was also very comfortable.

Our guide was Gerald who we can not recommend highly enough. He was calm, considered and professional, unlike other guides who are manic and constantly drive with one hand whilst talking on the phone! Gerald was extremely knowledgable about the wildlife, ecology and landscape of Kenya and we got the impression that he really cared about them too. We are particularly interested in birds and Gerald showed us as many different species as possible whilst still making sure that we didn’t miss any of the large mammals.

If I go on safari in Kenya again, I will definitely go with Features Africa and Gerald.

Laurel and Andy   –  
United States US
Visited: June 2019 Reviewed: Jun 26, 2019

Email Laurel and Andy  |  35-50 years of age  |  Experience level: 2-5 safaris

Absolutely wonderful!!!
5/5

Our safari with Features Africa Journeys and our guide Antony were just wonderful in every way! From the minute we stepped out of the aiport until being delivered back to the airport 6 days later, we were perfectly taken care of. Our game drives and accommodations in Amboseli, Lake Nakuru and Masai Mara were even better than we hoped for. Antony made sure we saw everything we hoped to see - closer and more amazing than we expected! From finding Cheetahs in the middle of nowhere, to showing us a leopard wrestling its kill up a tree, Antony knew the parks extremely well, and was a wealth of information about the animals, birds and habitats we were experiencing. Thank you Antony, Karanja and Features Africa Journeys! It was the trip of a lifetime and we and our three children will never forget it!

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 51
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 1
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