Reviews

Sort By: Date Most Helpful Rating 101-110 of 426 Reviews
Jason   –  
United States US
Visited: September 2019 Reviewed: Sep 20, 2019

Email Jason  |  35-50 years of age  |  Experience level: 2-5 safaris

Top Safari Planners
5/5

I had really high expectations for this trip. Pembury Tours and our travel consultant Anya made it all happen. The communication, information, and guidance in planning the perfect trip was outstanding. They responded quickly and expertly to every question or request we had before, during and after the trip. We visited South Africa, Zambia, and Zimbabwe over two weeks. Every detail was thought out by Anya, and it all went smoothly and perfectly. I would not use anyone else to plan my next trip to Southern Africa. i recommend them unquestionably. Their knowledge of safari camps, city hotels, weather, what to see and when, and on and on was very valuable.

kyoko   –  
France FR
Visited: August 2019 Reviewed: Sep 17, 2019

Email kyoko  |  35-50 years of age  |  Experience level: first safari

The best land operator I have ever met. the arrangement & high quality cares exceeding expectations
5/5

Melanie -Pembury Tour Pic as the best land travel adviser & organizer I have ever met, very attentive to our needs & expectations, then providing a perfect itinerary & travel arrangements.
Their flexibility & timely manners on quotation stage were very much appreciated.
All important guidances & information duly given to us before the departure, it removed all worries from us.
High quality cares before-during-after the travel made our Holiday in Africa very comfortable & luxury.
The holiday to Africa has become not only splendid safari & cape town visit but also excellent travel arrangements + services & cares greatly exceeding my expectation.
thank you very much.

Harold Eyer   –  
United States US
Visited: September 2019 Reviewed: Sep 14, 2019

Email Harold Eyer  |  65+ years of age  |  Experience level: first safari

Gail went over and beyond our expectations.
5/5

Her communications were excellent. Everyone of her intermediaries (transfers and guides) were on time, helpful, and professional. All of our accommodations were outstanding. All of the side excursions were excellent. She went beyond excellent when she found my wife's cell phone which had been left at the hotel in Johannesburg and reunited her with it when we arrived to catch our US-bound international flight. If I could rate her a 6 on a scale of 5, I would do so. We have no experience with any other South Africa-based tour operator, but I doubt that we could have found any that could beat Gail and Pembury Tours.

N and L   –  
United States US
Visited: August 2019 Reviewed: Sep 13, 2019

Email N and L  |  65+ years of age  |  Experience level: first safari

Kerry was the best!
5/5


This was our 1st trip to South Africa. We were both excited and anxious, and the trip went perfectly.
we thank Kerry for her assistance, advise, suggestions and her prompt responses to the many communications ; but always keeping our plans in mind. Everyone we encountered was professional, friendly. Thank you Pembury especially Kerry!

Ruth   –  
United States US
Visited: August 2019 Reviewed: Sep 11, 2019

Email Ruth  |  50-65 years of age  |  Experience level: first safari

The tour is great and the service is excellent
5/5

We travel with my tour consultant through the WhatsApp It is great experience, you felt she is just there for you.

Richard   –  
United States US
Visited: September 2019 Reviewed: Sep 10, 2019

Email Richard  |  65+ years of age  |  Experience level: first safari

Magnificent service, great planning and execution
5/5

It was our 1st time to visit Africa. We chose Pembury Tours and picked Anya as my agent after reading many good reviews. She worked diligently and tirelessly with me to finalize the itinerary after many back and forth emails. She responded promptly each time. She was flexible and provided good advice and exceptional service. Later, eight of my friends decided to join our exciting itinerary, Anya worked tirelessly with everyone to make our trip successful. Once in Africa, Anya stayed in touch for the entire trip, insuring all accomodations and transfers were successful. Her choice of hotels and lodges, and other vendors, were first rate. We all had an unforgettable safari experience and also enjoyed the beauty of Cape Town very much. We highly recommend Anya and Pembury Tours if you want personalized service.

Guy G   –  
United States US
Visited: August 2019 Reviewed: Sep 9, 2019

Email Guy G  |  65+ years of age  |  Experience level: 2-5 safaris

Wonderful South African experiences.
5/5

Our family just returned from a spectacular set of South African experiences, all superbly organized, implemented, and managed by Melanie Macphail of Pembury Tours We first learned about Pembury Tours from their excellent reviews on the Safari Bookings website. Working around some of our unique family health concerns and schedule constraints, Melanie listened intently and crafted the perfect trip that met all of our stringent criteria – with a grace and understanding that may qualify her for sainthood. Our adventure began in Cape Town, followed by the Idube Game Lodge in the Sabi Sand Game Reserve, then an overnight in Port Elizabeth (where we were privileged to actually meet Melanie), then on to the Pumba Private Game Reserve in the Eastern Cape, and finally a wonderfully educational visit to Johannesburg. That Melanie was able to arrange such a varied and inspiring itinerary, exceeding the expectations of our three-generation family, speaks both to her particular expertise and to the depth of the entire Pembury organization. I would highly recommend Pembury Tours to anyone contemplating vastly more than a cookie-cutter African experience.

Alison   –  
Australia AU
Visited: August 2019 Reviewed: Aug 23, 2019

Email Alison  |  50-65 years of age  |  Experience level: first safari

Personalised and Knowledgeable
5/5

Just back from a 12 day/ 4 location trip to Botswana. Tammy listened to what we wanted and provided good options and advice. It was very easy to arrange everything by email from Australia and she was quick to reply to our questions. The trip was completely tailored to us and the four locations we well chosen to provide a different environment and opportunities. Ghoha Hills was a highlight but it was all good. Would recommend highly.

Barry   –  
United States US
Visited: July 2019 Reviewed: Aug 10, 2019

Email Barry  |  65+ years of age  |  Experience level: first safari

Robust tour of South Africa and Victoria Falls with safaris in Chobe and Madikwe.
5/5

We could not be more satisfied with the arrangements made by Gail at Pembury. She was very responsive to all our questions before we arrived in South Africa. Gail correctly placed us in accommodations that perfectly fit our desires. Transfers were prompt and day trips were excellent. Our main safari at Impodimo in Madikwe was awesome. Their new comfortable waterhole hide provided us with up close viewing of elephants, giraffes, warthogs, zebras, and many varieties of antelope and birds. Our trip was everything we hoped for and more.

Mark   –  
Australia AU
Visited: July 2019 Reviewed: Aug 10, 2019

Email Mark  |  50-65 years of age  |  Experience level: 2-5 safaris

Very helpful with suggestions and options provided to meet requirements.
5/5

Communications were appropriate and provided excellent detail, background and support. With both electronic and hard copy documentation and additional electronic support through dedicated app.
The staff member was helpful being available for voice call through wattsapp prior to our journey to assist with international communications and time zone differences.

The trip meet and exceeded all expectations.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 425
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0
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