SafariBookings has received complaints from clients about Enrico’s Tours and Safaris.

Reviews

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Tori   –  
New Zealand NZ
Visited: September 2019 Reviewed: Sep 9, 2019

Email Tori  |  20-35 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Tori and not that of SafariBookings.
WARNING!! DO NOT USE THIS COMPANY!!!!
1/5

WARNING!!! DO NOT USE THIS COMPANY!!!!

We were booked on a seven night safari with Enrico’s. We booked about 6 months in advance and paid in advance.

The day that our safari was supposed to commence, no one showed up. We could not get in contact with the company to find out what was going on (we tried their phone numbers, whatsapp, email, Facebook etc). When we finally got in contact (after hours and hours of trying), we were told someone would be there by 2:30pm at the latest. Again, no one showed up. Again, we could not get in contact with Enrico’s to find out what was going on. When we did get in contact, he suggested that we arrange and pay for our own transfer to what was supposed to be our first stop?? Eventually our then-current accommodation offered for us to stay another night and Enrico’s promised to pick us up at 9am the next morning. Enrico’s said they would pay for the accomodation, but they did not and we had to pay for it.

At 9am the next morning, surprise surprise, no one showed up!! And again we could not get in contact with Enrico’s to find out what was going on!! We were finally picked up at around 11:30am (1.5 days late for our six day tour...) in a minivan with worn out suspension that was supposed to drive us on sand/gravel roads in between destinations - even our driver said it was unsafe and that he didn’t think the car would be able to make the journey!

We found out our was a freelancer that was called by Enrico’s at 7am on the day that our safari was meant to commence to get to us in Kasane from Windhoek. It is 1,400kms and 14 hours away from our pick up point. There was no way they were going to be able to pick us up at the scheduled pick up time and no way they would even get to us by 2:30pm so I have no idea why this was promised by Enrico’s. It also meant that Enrico’s knew that this would not be possible before 7am the day of our safari and they never contacted us to tell us this. We could have done activities that day through our then-current accomodation, but instead spent an entire day in reception trying to get in contact with Enrico’s!!

When we finally arrived at our first accommodation, NOTHING had been booked or paid for! The accomodation had never heard from Enrico’s and did not know we were coming! Apparently this is a very common occurrence and our driver had heard of this happening regularly before. Luckily we could get in for one night (the last two rooms) but again had to pay for this ourselves!!! We were paying for our whole trip twice!!

We found out we had not been booked into our next accommodation and none of our activities had been booked. Again, we could not get hold of him to find out what the hell was going on! One time we called off our driver’s phone and when he heard our voice he hung up!! When we finally got in contact much later, he said he could get us into some other accommodation but we would have to pay for it and be refunded. Obviously we were not going to do that, and after such an incomprehensibly terrible experience.

We found out that he has been banned from the camps in National Parks in Namibia for non-payment. He doesn’t pay his drivers or guides on time. Our driver says he has a reputation for being a terrible tour operator - I have no idea how his business survives.

He lied to us continuously to try cover the mess up. He should not be allowed to offer these services. We are reporting him to tourist organisations so that our experience does not become someone else’s.

Luckily we booked through Tour Radar so we were able to get a full refund.

Tanja Siegmund   –  
Germany DE
Visited: August 2019 Reviewed: Aug 28, 2019

Email Tanja Siegmund  |  35-50 years of age

The review below is the personal opinion of Tanja Siegmund and not that of SafariBookings.
Totally unreliable, very bad communication
1/5

It was really bad, they didn't answer. We can't do the tour, because they didn't pick up us, the car was in service. They said we can also do the tour a day later or do it only 2 days, but we booked 3 days.
That's no way!

Many Patel   –  
United States US
Visited: May 2019 Reviewed: Aug 26, 2019

Email Many Patel  |  50-65 years of age  |  Experience level: 2-5 safaris

It was very decision to Enrico's service
5/5

We have a great 14 Days Namibia & Botswana safari. This was a great experience and dream come true. My best highlights are the Sossusvlei, Chobe National Park and Victoria Falls. Thanks Clarence for organizing a great tour.

Subhojit   –  
India IN
Visited: January 2019 Reviewed: Jun 26, 2019

Email Subhojit  |  35-50 years of age  |  Experience level: 2-5 safaris

Best Photographic Trip with Rudolf
5/5

Its so refreshing to have a great short tour with a Guide that understand photography. I customize a standard tour of Enrico's Tours to a 8 Days Landscape and wildlife tour. Started off at Waterberg then to Etosha through Damara land all the way to the Sossuvlei.

At Waterberg we enjoyed the plateau of forest and it gave me great pictures for my blog. Then on to Etosha I highly enjoyed the wildlife and waterhole. In Damaraland I met with the Himba tribe and Damara tribe after we visited the white lady painting at Brandberg.

Swakopmund and Sossusvlei was the best of all due to the pictures of the dunes.

Great Job Rudolf and Team will surely post you guys on my blog

Robert Berry   –  
Ireland IE
Visited: August 2018 Reviewed: Jun 19, 2019

Email Robert Berry  |  20-35 years of age  |  Experience level: first safari

We had an all female tour of 6 and 1 guide
5/5

We had an all female tour of 6 and 1 guide. This was a great camping experience in Namibia as we visited the 2 most famous Etosha and Sossusvlei. Highlights we enjoyed was Dune 45,Okaukuejo Waterhotel, Sunrise and Sesriem Canyon. Thanks Enrico & Team

JASWANTH   –  
India IN
Visited: February 2017 Reviewed: Jun 19, 2019

Email JASWANTH  |  under20 years of age  |  Experience level: 2-5 safaris

Experienced the 16 days Namibia, Botswana & Victoria Falls.
5/5

Our honeymoon was what we wished for in Africa, We booked this 16 days tour 5 months ago and made the best out of it. The overall experience I will give it 10/10 and the accomodations was 7/10. Namibia was the best due to its accomodation in Sossusvlei and Twyvelfontain. Wildlife was exceptional in Botswana especially Chobe National Park. Victoria Falls was great for its water fall and Bungee Jumping. Honeymoon well spend. I surely recommend Enrico's Safaris.

Luz   –  
United States US
Visited: April 2019 Reviewed: May 17, 2019

Email Luz  |  20-35 years of age  |  Experience level: first safari

Best of Namibia & Botswana
5/5

We had a great 18 Days Namibia & Botswana Safari with Enrico's Tours and Safaris, Our main focus was wildlife and we enjoyed Etosha National Park, Harnas Wildlife, Chobe and Moremi on a camping tour. The tour was well organized with a guide like Rudolf I am sure you will enjoy your safari. This company comes highly recommended

Sandra   –  
United Arab Emirates AE
Visited: December 2018 Reviewed: May 9, 2019

Email Sandra  |  35-50 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Sandra and not that of SafariBookings.
Very bad & disappointing!!
1/5

we were planning a trip to Botswana/ Namibia / Zimbabwe but we couldn't make it & actually we were sent back from the airport because the agency lied to us and didn't provide the needed documents.. so the vacation was ruined, embarrassment at the airport minding that myself & my friend we are regular travelers (weekly basis almost). they ripped us off & no one is answering our mails & requests to get refunds!!!
It’s been almost 6 months & still nothing...

We’ve trusted that they will handle our visa , at least that's what the agent said
:For my friend it was extrmely confusing for them to give an answer about her documents and then they’ve assured that she would get the visa on arrival... this never happened because we were not even allowed to leave the airport
:For myself they’ve started the visa applications. (again what they said!!)
:We’ve purchased the flight tickets after their confirmation on my visa delivery on Nov 27th Tue, which they’ve said they would send the file either on the same day eve or the next day morning.
: They’ve never sent the visa!!!! We’ve received an image of a so called ‘visa’ only 12 hrs before our flight. And at the airport we were told that it was not a visa but a ‘Acknowledgment of Receipt’. It turned out we were fooled and ripped off by Enrico’s Safaris. And still no refund even after 6 months & no one is replying !!!

They’ve ruined our holiday plans and we’ve missed an opportunity. On top my friend received an email from them saying: ‘If you guys could have emphasized strictly that you are not allowed without a Visa I would have done my utmost best to make sure, that's the level of support you get from this agency!!

Of course we’ve asked for refund of our down payment & flight ticket costs. They’ve said they can only return the down payment and instead of the flight ticket they’ve offered free of charge tour in March 2019, which we’ve declined and asked for a refund. Since then no refund, no answer to our emails and phones.

again I am a regular traveler & this never happened to me but I guess there is always a first time when we have such incompetent agencies. please check before picking them for your vacations because they are such a big disappointment , waste of money & time...

Reply from Enrico’s Tours and Safaris
Reply from Enrico’s Tours and Safaris
Posted on May 13, 2019

Dear Sandra, we just tried to assist you on getting a visa its actually not our duty as a tour operator to get you a visa. But we really tried to help you. we talked about a refund but unfortunately you wanted us to pay you more then the deposit you paid us.

But still we tried all other alternatives to solve this but it seems you dont want any solutions This is the 2nd review you write but until now you dont want a solution. I have taken this matter to the Tourism Board as well to get assistance and they advice me to get a good solution and what you have paid,needs to be refunded and thats what I am trying to do,but it seems you dont want any solutions.

vasav dave   –  
United States US
Visited: March 2019 Reviewed: May 3, 2019

Email vasav dave  |  20-35 years of age  |  Experience level: first safari

Enrico you're the best tour operator ever i met.
5/5

It was a nice experience I had on the my 6 Days Etosha & Sossusvlei Safari with my daughter. Great Animals in etosha, only thing was we could not find any rhino as they have migrated to a different area. But overall this camping tour was definitely worth the money.

ohn   –  
Greece GR
Visited: January 2019 Reviewed: Apr 30, 2019

Email ohn

safari
5/5

Me and my Husband went on a 16 day Namibia, Botswana and Victoria Falls Safari. This was a great experience for us on our first time to Africa. Our First Country Namibia had the highlights of Sossusvlei, Damaraland, Etosha and Swakopmund, Secondly we did Botswana visiting Chobe, Okavango Delta and Moremi then Finally ending up at Victoria Falls. We enjoyed mostly the Game drives and Okavango Boatcruise. Thanks to our Guide Moses and Enrico's Team.

Disclaimer

  • All corporate and/or tour info is provided by Enrico’s Tours and Safaris, not SafariBookings
  • The tours offered by Enrico’s Tours and Safaris are subject to their terms & conditions