Reviews

Sort By: Date Most Helpful Rating 91-100 of 105 Reviews
Paul   –  
Germany DE
Visited: November 2020 Reviewed: Mar 19, 2021

Email Paul  |  50-65 years of age  |  Experience level: first safari

12 day Uganda exclusive_"Marvellous experience"
5/5

We did the 12 day Safari in Uganda covering Murchison falls NP,Queen Elizabeth NP, kibale forest NP, Bwindi for Gorillas and lake mburo NP.
it was just fabulous right from the start to the end.
Our trip went from amazing to a perfect one because of our guide/driver Nelson who was so wonderful and flexible at anytime . This guy made our trip to be unforgettable trip.

If you book your tour you should strictly ask for Nelson you won't regret it . Every part of the trip was just amazing .I can't say enough about Nelson because he's extremely knowledgable about wildlife, birds, geography, and culture and ofcourse very patient.
Nelsonn rilly cared for us and tried his best to make sure we had a fantastic experience..

Doreen planned everything and worked very hard to make sure we did everything we wanted to do in Uganda. During the planning phase she emailed me quickly and she was always available while we were in Uganda even when she did not have to .she also really cared that we had a great experience.

The lodges we stayed in we're very nice, the food we ate was so delicious as well!!!! We would like to thank Hail tours team for the perfect organization.
We can only recommend traveling with them in Uganda , all good !

Tracy   –  
Netherlands NL
Visited: March 2021 Reviewed: Mar 18, 2021

Email Tracy  |  35-50 years of age  |  Experience level: 2-5 safaris

Fantastic 1 week in uganda
5/5

We have travelled the world several times a year with different guides but Hail tours Uganda as of now is best tour company with best guides in terms of being organized . Nelson who was our guide ,was knowledgeable about the wildlife and cultural as well .He kept us safe and drove safely through all different kinds of roads ,the vehicle was so comfortable.

The hotels that they selected for us were very good ,they were simply great! Our meals were also delicious we even tasted on the local food for our lunches and we were very happy with the local restaurants.
We believe that we received very good value and appreciated what hail tours offered for us.

We certainly recommend Hail tours uganda for anyone planning to visit uganda and see different things everyday.

Cathy   –  
Germany DE
Visited: January 2021 Reviewed: Mar 18, 2021

Email Cathy  |  20-35 years of age  |  Experience level: 2-5 safaris

Professionals at work.
5/5

We booked our couple vacation through hail tours Uganda for our 13 days tour .we were in contact via email and phone and Doreen was helpful and a knowledgeable local advisor about the best lodges .we saw all the highlights in the parks we visited ,(8 lions , leopards ,birds, elephants ,Buffalo's among others .our guide Nelson was friendly,and competent and he answered all the questions that we asked and was always prepared to talk about the pearl of Africa. All the lodges were so nice and comfortable, I definitely recommend Hail tours Uganda because the safari was beautiful and organized.

Altar   –  
United Kingdom UK
Visited: February 2021 Reviewed: Mar 17, 2021

Email Altar  |  35-50 years of age  |  Experience level: 2-5 safaris

Professional, quality,value.
5/5

What I can say ,is hail tours is the best tour company, with best guide called Nelson and the best 4×4 tourist vehicle. They took me to the best tour destinations with the best luxurious hotels & lodges with favourable price rates in accordance with my budget .Don't hesitate to book your trips using Hail tours uganda as a tour company.

nazeema101   –  
South Africa ZA
Visited: December 2019 Reviewed: Jan 3, 2020

Email nazeema101  |  35-50 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of nazeema101 and not that of SafariBookings.
Great nature experience marred by unprofessional company
2/5

An amazing trip that was soured by, Doreen Kesiime, the owner. I was willing to overlook some of the more annoying/disappointing things.Like being harassed on a daily basis for proof of payment. I made a late booking-10 days b4 travel- on a Friday evening before a long weekend and informed Doreen the bank would therefore authorise the transaction on Tuesday. Despite this I received multiple messages on a daily basis during the weekend requesting proof of payment, repeatedly informing me about difficulties obtaining permits last minute, etc, all of which we were both aware of!

On arrival in Entebbe, Doreen was picked up joined the tour for the full duration. I was therefore expecting everything to go according to plan.Between her fielding numerous personal and work calls during game drives and walks in conservation areas, littering in conservation areas, making several inappropriate remarks( eg how she would report homosexuals to the police and going into graphic detail why she found anal sex disgusting, commenting that my preference for coffee made " a woman dry down there"), I decided her presence did not add value to the experience. Changes were made to the itinerary without discussing it or informing me- I did the Gorilla trek form a different location( only informed on arrival to Bwindi), only 2 of the 5 accommodations on my itinerary were booked( one was changed due to tracking from a different location).

Again,because I truly enjoyed the activities thus far on the tour( Chimpanzee tracking in Kibale, Queen Elizabeth National park, Batwa People community walk, Gorilla Tracking) I didn't make too much of a fuss.

The last straw however was being taken to an inferior accommodation then the one in the itinerary at Lake Bunyoni. This was the afternoon following the gorilla tracking when I was looking forward to a decent shower and bed to sleep in( not always possible at the other accommodations booked- at one lodge the drain was blocked and flooded the entire room)) What was infuriating was that this was the only stipulation I had made prior to commencing the tour when I picked up that the itinerary hotel did not match the website hotel. After the Bwindi changes , I was assured that the hotels booked henceforth were correct. A 3 hr standoff ensued with Doreen initially stating that the resort name didn't exist and was an error on her website( this despite seeing her view it on booking.com at dinner the night before!). She tried to convince me that we were at the correct place( the names were similar) When shown their website and availability, she continued to try and coerce me into staying there.Various reasons for the incorrect booking and not being able to book me into the original hotel were then given: a late booking, reading the name incorrectly, no funds available, the manager refusing to refund her, etc.I even offered to pay for the booking and she refund me in Kampala, which she refused. Out of frustration I requested to cancel the rest of the tour and be taken back to Kampala that evening.She eventually relented and I was taken to the hotel on my booking.It was unfortunate that a refund of approx $40 spoilt what was supposed to have been an extraordinary day. Or that I had to waste precious time to get the 3rd of the 5 accommodations I had paid for.

The positives remain the natural beauty of Uganda and the efforts and knowledge of the tour guide and driver, Nelson.

Jackson Mwenebatu   –  
Australia AU
Visited: October 2019 Reviewed: Nov 25, 2019

Email Jackson Mwenebatu  |  35-50 years of age  |  Experience level: first safari

Home in the wild
5/5

I had agreat exprience and confirmed that Uganda is the pearl of Africa.
Great great tour partrons,the flora ,fauna and climate was the best for this adventure.
Unbelivable views ,beatiful wild sounds from birds animals and the water rapids.
I loved the activities such as boat rids and animal spoting.
Will always be my memory,worth doing again.

Kaggwa William   –  
United Arab Emirates AE
Visited: July 2019 Reviewed: Nov 15, 2019

Email Kaggwa William  |  35-50 years of age  |  Experience level: first safari

Henry is such a knowledgeable, experienced and well trained tour guide with the best service.
5/5

We visited Murchison falls me and my wife, the falls are really Magical. We saw the animals(Hippos, crocs) in the water at the closed range and as well during the game drive. Our game guide Henry was so friendly, knowledgeable and experienced about all the animals and the game reserve. It was really fun and enjoyable hence planning to visit again with my children next year in July. I started recommending my friends to Hail tours Uganda for safari trips because they turned our moments into memories.

Arthur Abou   –  
United Kingdom UK
Visited: October 2019 Reviewed: Nov 15, 2019

Email Arthur Abou  |  20-35 years of age  |  Experience level: over 5 safaris

Home away from home
5/5

Hail Tours Uganda is a home away from home. The itinerary is well thought through and the team is very hospitable. Next time you are thinking of a Safari in East Africa, Hail tours should be on top of your list.

Wilson. W   –  
United Arab Emirates AE
Visited: March 2019 Reviewed: Aug 4, 2019

Email Wilson. W  |  35-50 years of age  |  Experience level: over 5 safaris

Thanks the hospitality and your knowledge for this wild ugandan
5/5

The service was up to my expectations,communication was fabulous, I really appreciated everything.

Sheila Arinaitwe   –  
Uganda UG
Visited: February 2018 Reviewed: Jul 18, 2019

Email Sheila Arinaitwe  |  35-50 years of age  |  Experience level: 2-5 safaris

It's been the best and experienced company.
5/5

It's the best company so far and experienced it has the best services on the ground

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 97
  • 4 star 7
  • 3 star 0
  • 2 star 1
  • 1 star 0
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