Reviews

Sort By: Date Most Helpful Rating 51-60 of 191 Reviews
Gerald   –  
United States US
Visited: May 2021 Reviewed: May 9, 2021

Email Gerald  |  65+ years of age  |  Experience level: over 5 safaris

Attentive and professional
4/5

We are an older couple visiting our son and his family who live and work in Kampala. We will be here for several months so we expect to take several short excursions around Uganda while we’re here. I researched tour companies, selected what I believed to be the five best suited to provide what we wanted, and I contacted them, asking for itinerary proposals. Of the five Grassrootz was by far the most responsive and professional, and their representative here in Kampala, Anne, provided us with exactly what we wanted at a very competitive price. Although they were not the least expensive, I felt they were definitely the most professional, and I was confident in my choice.

Our first excursion included my wife and me plus our son, daughter-in-law, and grandson. We did a five day trip to Murchison Falls with Moses as our driver and guide. We were booked at the Murchison River Lodge which we found to be adequate to our needs, but not luxurious. It was quite acceptable. During our stay we did two game drives, a guided game walk, river cruises both upstream to the falls and downstream to the delta, and a drive to the top of the falls.

Although we were very happy with Grassrootz overall I have given them only four stars instead of five for what we felt was one shortcoming in their service. It is true that due to Covid 19 tourism in Uganda has been severely impacted, and lodges and services are only now recovering. As a result we felt that Grassrootz was not quite on top of the situation existing at Murchison Falls which impacted our overall experience. Highway and bridge construction through the park has seriously limited access to the game tracks north of the river, and the river is at perpetual flood stage due to a disastrous water management project. Bridge construction combined with discontinuation of ferry service due to flooding severely limited our ability to do game drives at optimal times as our lodge was on the south bank of the river. The flooding of the river has not only closed the hiking trail from the base to the top of the falls, but it has completely drowned the delta causing much of the birdlife that was there to relocate. I will reserve comment on these joint Chinese/Ugandan projects other than to say that I fear for the future of the park. In any case, I believe Grassrootz should have been more aware of the situation at Murchison, and they should have provided us with this information ahead of time.

In spite of this I continue to have confidence in Anne, and I look forward to working with her in planning more short excursions in Uganda during our prolonged stay. She has already given us a proposal for a trip to Lake Mburo and Kibale which we expect to do next. I believe Grassrootz is a five star operation with quality people, so I will continue to utilize their services, and I will write off our experience at Murchison Falls as just one more casualty of the Covid pandemic.

Katrina   –  
Egypt EG
Visited: April 2021 Reviewed: Apr 11, 2021

Email Katrina  |  20-35 years of age  |  Experience level: first safari

Trip of a lifetime!
5/5

We had the most incredible week away in Uganda! Grassrootz Adventures is such a well organised and professional travel company that made everything feel so smooth and flawless. Emmy our guide was absolutely brilliant and his knowledge about each place and Uganda in general was fantastic. We did the Gorilla Trekking at Bwindi National Forest plus 3 days at Murchinson Falls and it truly was the most unforgettable trip that we feel so lucky to have experienced. Emmy organised our Covid Test for us and ensured that we got the results in time for our departure flight. We had a doctor come to us at the lodge in Kibale National Park and then results were delivered the day before we flew back out of Entebbe. It was very easy!
I could not recommend this trip any more!

Peter   –  
Slovakia SK
Visited: January 2021 Reviewed: Jan 10, 2021

Email Peter  |  35-50 years of age  |  Experience level: 2-5 safaris

Perfectly organized and safe travel around Uganda.
5/5

Well organized trip. Communication with the organizer fast, immediate answers, quick action, helpfulness, striving for absolute client satisfaction and meeting any requirements. Any expected and unexpected objective changes in the travel program solved immediately and without the slightest problems. Maximum professional approach. The guide, Paul, was smiling, immediate, welcoming, casually communicative, with many years of experience accompanying tourists. It solves any unexpected problems immediately without any limited or disrupted client comfort.
The deal has always been very simple. No additional fees or "forced tips" were required during the entire 8-day trip. (only explicitly voluntary, about which the guide or organizer did not even need to know ..., purely at the client's discretion).
Visiting and traveling around Uganda is safe and hassle under the auspices of GRASSROTZ. The trip met expectations, we visited and saw everything we planned.The advantage of GRASSROTZ is that it has an office in Europe, so you can pay in euros to a bank account in the Netherlands. (Europeans do not lose unnecessary bank fees, which can reach 10% of the total price).
If you are considering a trip to Uganda, (and want to experience gorillas and chimpanzees really up close, Safari, sailing on the Nile, lots of hippos and crocodiles, a mighty waterfall, lions, leopards, giraffes, elephants and many other animals, unadulterated local villages, and beautifully diverse living environment), and you do not want to have any problems, agree with GRASSROTZ as soon as possible!
...and happy even now in a time of COVID madness... :-)
Warning! Don't forget to notice that all transfers between parks are quite time consuming, it gets up every day at 5:30 or 6:30, it's quite hot in the Entebbe area (36-38st C), it's cold again in the mountains (12-16s tC). Customize your program if you can, plan it for as many days as possible ... (8 days is the minimum, I recommend 10).

Cat   –  
Germany DE
Visited: December 2020 Reviewed: Dec 20, 2020

Email Cat  |  20-35 years of age  |  Experience level: 2-5 safaris

Great first 9-day round trip in Uganda
5/5

We decided to use Grassrootz for our very last minute trip to Uganda. Turned out it was one of the best decisions!

Sander from Grassrootz quickly worked out our round trip plan for 9 days. Price was very reasonable.
He was responsive, professional and efficient. And he was very, very patient with my 3 million questions, and always provided solid answers.
He managed to get the lodges and gorilla trekking permit as I wanted within 2 days!!
David Otto, our guide and driver, earned our hearts and respect right away.
He is a Great driver and seems to know every road to every hotel and every national park!!!
He respected our privacy.
About Covid precautions, David did a better job then most people. He always wore a mask and changed to a new one everyday and constantly desinfected his hands.
He was fresh and sharp everyday, and he was also flexible with the changes we requested in the plan.

We saw all the animals we wanted and are grateful to have learnt Ugandan people and culture.

We are happy about the tour, and we are happier to have known Sander and David.

Beat   –  
Switzerland CH
Visited: February 2020 Reviewed: Mar 8, 2020

Email Beat  |  50-65 years of age  |  Experience level: 2-5 safaris

Unforgettable 14 days in Uganda
5/5

We booked a 14 day safari tour with Grassrootz Uganda and all our expectations were met or even exceeded!

During the planning phase the communication with Sander worked very well and at the end we received a tailor made, detailed itinerary nicely prepared on the internet.

Our destinations: Start in Entebbe and then, Murchison Falls National Park, Kibale Forest National Park, Northern Queen Elizabeth National Park, Southern Queen Elizabeth National Park, Lake Mutanda, Lake Mburo National Park.
It was a completely successful tour with highlights every day and our driver/guide Moses was always helpful, friendly and competent.

I can fully recommend Grassrootz. We got a great trip for a fair price!

Kees   –  
Netherlands NL
Visited: February 2020 Reviewed: Mar 8, 2020

Email Kees  |  50-65 years of age  |  Experience level: 2-5 safaris

Perfect operator, in a fantastic country with fantastic people
5/5

For some time now we have been considering a trip to Uganda, especially to see the mountain gorillas. We asked a couple of operators for a travel proposal. Sander van Zanten's proposal corresponded exactly with our wishes, whereby you notice that Sander knows Uganda well.

Our 17 day tour included almost the entire safari circuit from Kidepo in the north, to Murchison, Kibale, Queen Elisabeth, Lake Mburo and of course Bwindi. We booked premium lodges, which almost all met our expectations. Comfort, care and meals excellent.

Our driver and guide turned out to be a more than excellent companion, who, without GPS, guided us flawlessly through Uganda. Small inconveniences were immediately solved, but especially his relaxed character is exactly what you need during such a trip.

Besides the very varied national parks, which all have their own character, the people of Uganda made a deep impression on us. The country therefore has a lot of potential to grow further.

Contrary to Kenya and Tanzania, Uganda is not yet overrun by tourists and therefore offers an authentic travel experience. We saw a cheetah-hunt and lion-hunt with us as the only witnesses....

We warmly recommend Sander and driver Bob.

JL   –  
Uganda UG
Visited: February 2020 Reviewed: Feb 24, 2020

Email JL  |  50-65 years of age  |  Experience level: first safari

10 days Uganda tour
5/5

All done as expected with a very good driver/guide named Ismael
Sander did tailor my trio as requested and has a great preparation package with a lot of details.
Good communication all along
Definitely recommended

Cheryl   –  
Canada CA
Visited: February 2020 Reviewed: Feb 22, 2020

Email Cheryl  |  50-65 years of age  |  Experience level: over 5 safaris

Professional personal prompt perfect service.
5/5

From the initial inquiry to subsequent correspondence, Sander was quick to reply. When I gave him my budget for a 10 day package, he ensured I saw & did what I wanted to & I do not think I was short changed on anything such as excursions, food, safaris & accommodations.
Our tour guide & driver, Emmy, far exceeded my expectations. As a matter a fact, he was the icing on the cake. I would give my entire experience with Grassrootz more than 5 stars if I could.

Rob   –  
Netherlands NL
Visited: January 2020 Reviewed: Jan 31, 2020

Email Rob  |  20-35 years of age  |  Experience level: first safari

The Pearl of AFRICA
5/5

Uganda 2020,
What a wonderful 22 days 21 nights trip true the pearl of Africa organized by Zander from Grasrootz Adventure Uganda! Normally we would prefer to organize our trips by our self but for our first time to Africa we decided to get in contact with Grassrootz and after a short phone call we quickly decided that this would be the perfect agency to work with!

Sander and Moses our guide did a wonderful job. Before our departure to Uganda we had lots of contact with zander about our trip to personalize it as good as possible. (good to know we booked the Budget trip to Uganda) After receiving a few different schedules we confirmed our trip and we were good to go.

We started the first day in Entebbe in our guesthouse and started from there our trip to the breath-taking mountain gorillas.(what’s totally worth the permit price!) which was followed by a game drive in Queen Elizabeth National Park to see our first elephants and lions, a 3 day trek true one of the most beautiful mountains of the world ‘the Rwenzori mountains’ witch was one of the highlights of our trip.

After a long drive we arrived in Murchison falls where we saw lots of animals and especially many birds flying around. And as a cherry on a pie we had a boat trip over the Nile and hiked to the top of the falls to see the million litres of water running true the rocks as once thought to be the source of the Nile! And after this national park we travelled 12 hours to the north-east to Kidepo valley national park. This is all what U expect from Africa. It was for us the most beautiful national park. The wide stretched savanna’s with the biggest herds of buffalo’s in Uganda and lots of critical endangered vultures to see gave us Goosebumps and makes U feel part of nature again.
We ended our trip by driving to the south-east with a few stop overs at local tribes to see their habits and way of living it was quite interesting to see the difference with our western life! After 2 days of traveling with a night in Moroto we arrived in the Sipi to visit the famous falls and do the interesting coffee tour provided by the son of a coffee farmer. Its quite an experience to see how dedicated these people are to grow one of the best coffee’s in the world.

After this area we spend 2 days in Jinja to relax close to the Nile to recover from our busy but wonderful trip with Grassrootz. And although we booked a budget tour it felt like a trip in heaven with perfect chosen lodges with felt FAR from budged with extraordinary meals and amazing people.

Sander u did an amazing job, thank u very much for this experience!

Bianca Vet   –  
Netherlands NL
Visited: January 2020 Reviewed: Jan 31, 2020

Email Bianca Vet  |  50-65 years of age  |  Experience level: 2-5 safaris

Excellent organized.We enjoyed the beautiful different green landscapes and way of live.
5/5

We have seen a lot of the nature and the way of live in Oeganda. Our driver Bruce, was very helpfull and kind. He listend to ouw wishesand came back to it. He found a solution for everything and told many facts about costums and nature, which gave the trip an extra dimension.
We saw so many animals during the game drives. We stood face to face withbuffalo, leopards en klimbing lions. We could almost touch the giraffes during the walking safari. Standing in the 4 x4 , with pen roof, we had a wide vieuw, of the landscape and could spot the animals well, with a nice breeze on our face.
The people of Oeganda are very friendly and open. Teh accommodation was great and the food was good.
We heartily recommend a trip with Grasshootz.

Average User Rating
5.0/5
Rating Breakdown
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  • 3 star 1
  • 2 star 0
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