Falcon Safaris
- Located In:
- Size:
- 20-50 employees (Founded in 2002)
- Member Of:
- ZTA, ASATA, ZNTBS & MARS
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $600 per person per day (USD, excl. int'l flights)
Reviews
Victoria Falls Hotel
Our stay at the Victoria Falls Hotel was outstanding and the service provided by Falcon Safaris was very good.
35-50 years of age | Experience level: first safari
Excellent, friendly, professional services and competent staff.
Falcon Safaris, Victoria Falls, Vimbai and Hamilton - thanks for professional, friendly and efficient service. I was impressed with the service, patience and assistance I received from Falcon Safaris, Victoria Falls, Zimbabwe. I was doing an extremely "last minute" booking enquiry for various activities available in Victoria Falls. I received prompt and efficient assistance. Falcon Safaris organised all my activities as well as any necessary transfers to and from these activities. The Transfer companies were also extremely efficient, with helpful and friendly staff, who were prompt, as well as knowledgeable and informative. We requested dvd's and cd's for the activities that we did as we do not have a decent camera, and the quality of these dvd's is fantastic - I would recommend any person doing Victoria Falls activities utilize these services for wonderful holiday memories.
35-50 years of age | Experience level: over 5 safaris
Marvelous Holidays at the Zambezi Sun
I did my booking for the Zambezi Sun hotel by Falcon Safaris, all my questions and expectations were answered with kindness. And thanks to this we had a marvelous stay at the Zambezi Sun hotel.
Thank you
50-65 years of age | Experience level: over 5 safaris
All according to plan.
We booked 5 star accommodation and all went according to plan. We did most of the bookings / communications through email, but also chose to phone when checking up on everything. Got through easily enough and spoke directly to email contact. Felt confident with Agency and all worked well when arriving to our destination.
PK
35-50 years of age | Experience level: 2-5 safaris
A well structured, professionally managed and decently priced holiday adventure in Zimbabwe
Falcon Safaris designed a trip to Zimbabwe as per our requirements. Their choice of tour operators / service providers was good, and their own guides/tour arrangements were par excellence. We were comfortable throughout our 5 days in Zimbabwe, and did not experience a single instance of late service or an event that was below expectation with the exception of the Boma dinner where we thought the food / food selection could have been better. Elephant Hills Hotel in Vic Falls was nice and the choice of Ivory Lodge at Hwange National Park was an inspired one. With respect to pre-tour service we found Falcon Safaris quite accommodating as they changed our dates at the last minute and we did not have to pay any penalties/fees, etc. Overall a very good experience and would recommend Falcon Safaris to anybody interested in holidays in that part of the world. Thanks to Aron and the staff at Falcon Safaris.
65+ years of age | Experience level: over 5 safaris
Booked a 4-night stay at Chobe Safari Lodge via Falcon and had no problems.
Firstly, the 4-night stay at Chobe Safari Lodge was absolutely fine - excellent accommodation, meals and facilities - no problems at all. Transfers to and from Kasane Airport on arrival and departure were smooth and well organised - not sure how much of this was attributable to Falcon Safaris or Chobe Safari Lodge itself.
The package included several Game Drives and River Cruises and all of these were well organised and thoroughly enjoyable. On arrival at Chobe, I also booked a 1-day Fly-In to the Okavango Delta (Pom-Pom Camp) via the Lodge's own Activities Centre. This also was well-organised and well worth doing, though I did feel the cost was a little on the high side.
As I had already booked my own flights from Johannesburg to and from Kasane, Falcon's main involvement was the accommodation package at Chobe Safari Lodge. The booking process was handled entirely via e-mail between myself in the UK and Falcon in Victoria Falls. Replies to my various questions in the early stages of booking were handled courteously and promptly and enabled me to reach a decision about the booking without hassle.
In my view, the weakest part of the booking process involved the rather slow responses after money had been transferred. On a couple of occasions, I had to send an email chasing confirmation that the money I had sent had been received and requesting an updated invoice recording the payment. Where money is involved, and particularly an International Transfer, I think Falcon should be more acutely aware of the importance of reassuring the client(s) that their payment(s) has been safely received. It should not be necessary for the client to chase confirmation. Closer liaison between the Admin and Accounts people would help to ensure that the client is kept fully informed of his/her booking's status.
In my case, nothing went wrong and there were no problems, but I still needed to know as soon as possible that the money had arrived safely, without having to chase a response.
Overall, falcon handled things well and my trip was a great success - the comments above are (hopefully) constructive and will enable Falcon to fine-tune its procedures to provide an even better service to its customers.
Reply from Falcon Safaris
Posted on Apr 21, 2015Thank you for the feedback. We are glad you enjoyed your holiday.
My sincere apologies for the delay in confirming the receipt of funds. Kindly note that in some cases it takes time for some transfers to reflect in our account especial the International money transfers and we would want to confirm receipt of funds when the funds are reflecting in our account . But we rest assure you that we have made necessary arrangement to receive updates as soon as any funds are credited in our accounts.
Thank you for choosing us as your travel agent. We hope more people will choose us based on your review.
Benedict Nyathi
Web & Social Media Admin
35-50 years of age | Experience level: first safari
Fantastic
Excellent from Falcon - only concern is that Chobe did not accept rands and did not have sufficient currency for exhange , this was after reception confirmed all of the above. This is just a suggestion - the rest was fantastic
Email Dave P | 50-65 years of age | Experience level: 2-5 safaris
Location rather than luxury!
Fantastic location, staff and breakfast. Disappointing room - aircon unusable due to noise and dirty tissues found in bed!!! No attempt by reception staff to apologise
Dinner at sister hotel awesome!
Reply from Falcon Safaris
Posted on Apr 13, 2015Thank you for your feedback. We will communicate with the hotel to try and resolve the issue. Please note that we are only a travel agent for Zambezi Sun and be assured that your feedback will be communicated to the hotel management. We are glad you found the location and dinner at Royal Livingstone hotel fantastic.
Thank you again for traveling with us.
Regards
Benedict Nyathi
Web & Social Media Admin
US
65+ years of age | Experience level: first safari
I did not participate in a safari but was completely satisfied with all aspects of my dealings
I became a customer Falcon Safari on the recommendation of an relative in South Africa. The services provide by Falco Safari's far exceeded my expectations.
IL
65+ years of age | Experience level: 2-5 safaris
very efficient, prompt info, helpful in need
From the first contact Patrick was professional. Itinarary, quotation prompt.
Edna was helpful taking me for essential shopping, as my suitecase didn't arrive.