Capture Tanzania with Capture Tanzania Adventure!
Capture Tanzania Adventure
- Located In:
-
Germany
United States
- Size:
- 5-10 employees (Founded in 2020)
- Member Of:
- Tanzania Tourist Board
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $200 to $1,300 per person per day (USD, excl. int'l flights)
Reviews
DE
Email Papa | 50-65 years of age | Experience level: 2-5 safaris
Unscrupulous
We made a large down payment to the owner but we suspect that he never transferred it to his partner in Tanzania because they did not render us any service. Capture Tanzania Adventure did not provide a refund and we lost our money. As a result, it is our opinion that the owner does not care about the disappointment and the loss of family money.
Email Francis | 20-35 years of age | Experience level: 2-5 safaris
We regret trusting the owner with our money
We feel that we have been scammed and we regret that we trusted the owner with our money.
We booked a safari back in mid-June and had paid for the whole safari (totaling GBP 2,110) in advance. In the days leading up to the safari we heard nothing from them and were getting concerned. Then, two days before the safari was due to start, we were told it was cancelled as the company was going into insolvency.
We were told at the time that the owner of Capture Tanzania Adventure had had an accident 3 weeks ago - we believe this is a lie as a review from 4 weeks before that mentions the same story.
Nothing had been booked for us so we would like to understand where our money went, but he has refused to provide an explanation which added further to our suspicions.
Due to the poor communications, lack of a reasonable explanation, and amount of people this has happened to we feel that we have been scammed by the owner and we suspect that he has zero intention of returning our money.
We’re going to have to pursue legal recourse. The Tanzanian police and tourist office have been useless at responding to our emails but thankfully there are other options.
DE
Email András | Experience level: first safari
Unprofessional
We also had a very bad experience with this tour operator, and are now fighting with the Tanzanian Police to get our money back.
We booked a 3 day safari for our honeymoon for beginning of October, and already had to pay the full amount in June. In September when it came to arranging the pick up, Capture Tanzania started not to answer and not picking up the phone any more, and if someone answered then we just received vague answers from one of the owners and that they will "check". We sent a lot of long e-mails and called them many many times, with no response. We also had to find out ourselves, that no bookings were done for us (neither accommodation nor flights). The two alarming reviews on SafariBookings.com from September unfortunately came too late for us as warning.
The Tourism Police Unit in Arusha has said they are working to track down Capture Tanzania. In our opinion we have been scammed by Capture Tanzania.
Our clear advice, don't pay them any money. Good luck.
CA
Email Brittany | 20-35 years of age | Experience level: first safari
AWFUL
I'm glad this company is no longer allowed on here as in our opinion we have been scammed. Unfortunately I had purchased a safari with them before they were taken off of here. I'm so upset!!!!!!!!!!!!!!!! This has ruined my honeymoon entirely and am out about $2600 Canadian. Please be more careful when choosing tour companies that can advertise on here.
DE
Email Frank | 65+ years of age | Experience level: first safari
Warning! Suspected insolvency! Capture Tanzania Adventure LTD ARUSHA
On 14.07.22 I booked a 2-day safari from Zanzibar to Tanzania (Ngorongoro Crater and Tarangire NP) on the recommendation of a regional TUI travel agency in Cottbus. The contacts to the above-mentioned tour operators took place exclusively through the local travel agency. On the eve of the departure for the safari in Zanzibar, the first cancellation (due to accident of the GF) with the alternative for an AWT took place on 23./24.09.22. Here, too, the cancellation was made by EMAIL the evening before to the local travel agency in Cottbus. On 22.09.22 there was an EMAIL with "comforting words" and the notification of the repayment of the travel price signed by the "booking team" of the above mentioned company. Since then, the owner has only sent a regrettable message to my travel agency because of my report in various travel portals and the substantive notification of insolvency combined with the threat of legal action, I should continue to warn against this above-mentioned company and have filed a criminal complaint against the mentioned company.
CH
Email Anaïs M. | 20-35 years of age | Experience level: first safari
Horrible experience
We are of the opinion that we have been scammed by this company. We paid them but they never showed up to get us at the hotel. They said they will reimburse us but at the time of writing this review we still got no money back. I have all the proofs from the airlines companies and hotel where we were supposed to stay, that the bookings were never made. We advise against booking with Capture Tanzania. You can contact me for proofs.
DE
Email Bea | 20-35 years of age | Experience level: first safari
Every day stress
The experience is fantastic, seeing animals every day is amazing. The problem is that we never knew what was going to happen that day or the next, the guide had no information. Every morning we would leave and we didn't even know in which hotel we would sleep. Everyone in the group had different itineraries with different hotels and different activities (many of which we didn't do). We made the reservation and payment with them more than six months ago. But then we found out that nothing was paid for. Neither the hotels, nor the entrance fees to the parks. We have had to pay our entrance fee to the Serengeti park and we don't know at this point if we will get our money back, the other people in the group don't even know if they will be able to travel tomorrow (we suspect that the company Capture Tanzania has not yet bought the tickets). The whole problem seems to be one of the owners, who seems to have had an accident (of which we have three different versions) has not been able to send the money to his partner who does nothing but lie to us on the phone saying that we will get what we paid for and at the end of the day we are still staying in hotels that were not in the offer, of lower quality and every day we have done less hours of game driving. If you are thinking of doing a tour with them we recommend looking for a serious company, because so far the only thing I can say is that we feel scammed by this company.
DE
Email Tanja | 35-50 years of age | Experience level: first safari
Uncomplicated, precise, friendly, recommended.
We had a great safari with a very nice German-speaking guide and a great driver. We spent the night in a great cottage. We didn't have to worry about anything, Capture Tanzania arranged everything for us. Transfer to the airport, flights, accommodation and meals. Thank you Capture Tanzania!
DE
Email Nadine und Sebastian | 35-50 years of age | Experience level: first safari
Perfectly organized and planned
Very friendly, helpful and easy communication, whether in person on the phone or via WhatsApp. Even with questions that do not directly concern the safari, we have always received quick and reliable help.We were picked up very reliably and on time. The accommodations chosen by Capture Tanzania exceeded our expectations. Value for money was therefore more than appropriate for us. The safari was simply a dream that we couldn't have imagined any better for our honeymoon. Everything came together perfectly. Thank you for anything.
Email Adeela | 35-50 years of age | Experience level: 2-5 safaris
Experience was great from start to finish with knowledgable guide and very professional service.
We booked last minute and received very speedy response and were able to book safari for 2 days later to ngorogoro and Tarangire. Taxi to airport and back was very punctual and professional. Safari guide (Justin) was knowledgeable, friendly and patient and ensured that we had the best experience possible. Accommodation was comfortable with great food and decent service.