Excellent service
Service was excellent. Prompt and punctual returns on questions and queries. Would recommend Falcon Safaris at anytime.
ZM
| Age: 35-50 | Experience:
first safari
Quick and efficient
We received prompt response to all our queries and the tour package was excellent.
I would like to compliment you and you staff in the profesional manner the arrangements were made.
I would like to compliment Gertrude with the manner in which se listen and look at our requirements and made our bookings.Everything was properly arranged, he camping sites at Chobe Safari Lodge were were clean and well maintained.
DE
| Age: 20-35 | Experience:
first safari
Great service - great activities
The activities were great and well organised.
Many thanks also to Christel for the great service and good communication.
ZA
| Age: 50-65 | Experience:
over 5 safaris
Professional transfers and border crossing (Zim/Zambia) and great hotel
The transfers all went very well and the drivers were professional and courteous and handled the Zim/Zambia immigration hand over extremely well. We were very happy with the transfers and will certainly use you again.
The Royal Livingstone was great and we were very happy with the hotel. We enjoyed our stay at the Royal Livingstone, it’s a beautiful hotel with good service.
The only major ... Read more failure was unfortunately the sunset cruise on the African Queen which turned out to be a very rowdy booze cruise with a lot of very noisy conference delegates who had no respect for the river, the other passengers or the game. As we had just come from The Hide in Hwange (where we had a private guide and vehicle), this was a big shock to us and not the way we should have experienced the Zambezi. I would suggest that you assess the guests needs and tastes when booking a river cruise. In hindsight one of the smaller boats would have been much more suitable, or even just a boat trip to Livingstone Island. Guests should be warned that the African Queen is a noisy booze cruise, the main purpose of the cruise seems to be for passengers to drink as much as possible. That may be okay for conference delegates on a party, not for bush appreciation however.
US
| Age: 50-65
Amazing Service!
I set up a trip for our company which included 19 people traveling from the USA. The communication between Falcon Safaris and myself was excellent. Patrick was a joy to work with. He took care of every detail of the team's stay. It was great to have the ability to prepay for the entire stay. The A'Zambezi hotel was beautiful. The accommodations were wonderful and the staff was the best. I w ... Read moreill definitely use them again!
CH
| Age: 20-35 | Experience:
2-5 safaris
On time. Good services.
Service was good. Good visits.
The communication was not the best. We took 2 tours the day after our arrival, the person who greeted us told us ok and what time it was but giving us any paper ... but we only paid at the beginning of the visits, it's ok.
1st class and professional.
All of your people were always on time, courteous and knowledgeable. Everything handled by Falcon went seamlessly. I have already recommended your company to another couple.
SE
| Age: 35-50
Supporting my trip to Victora Falls in an excellent way
Very good and nice service. Excellent English speaking guide, his name was Newton.
ZA
| Age: 35-50 | Experience:
over 5 safaris
We never got to experience our life long dream of visiting the Vic falls
Between the travel agent who booked our flights and Falcon Safaris who booked our night at The Royal livingstone neither of them informed us of yellow fever certificates to enter Zambia so we got turned away boarding our plane. Therefore we never got to experience our life long dream of visiting Vic Falls and still had to pay full price for our very experience night booked at Royal Livingstone. Al ... Read morel in all a terrible let down and bad service.
Reply from Falcon Safaris:
Dear Kate,
Thank you for the feedback. It is unfortunate and we sincerely apologize you missed your one night stay at The Royal Livingstone since you were not aware of the yellow fever condition if coming into Zambia. When Falcon Safaris make hotel bookings in most cases clients are informed when purchasing flight tickets into Zambia or by the agents who process their tickets of the yellow fever ... Read morecertificate requirement when flying into Zambia. In most cases all clients arrange this prior to booking their flight tickets and when they come through to book the hotels in most cases they are already aware.
On the day of the incident the best we could do was offer alternative accommodation in any Sun International Hotel in Johannesburg for the night but since you indicated you had sorted that out Sun International went on to charge 100% cancellation fee.
Because of this incident we have since included a clause on all our emails to make sure this does not happen again.
PLEASE NOTE:
That anyone arriving at any Zambian Airport - including Livingstone - will be required to show a yellow Fever certificate. Similarly, anyone flying from Zambia - including Livingstone into any South African Airport will also be required to show the Yellow Fever Certificate.This new requirement only affects people traveling directly between Zambia and South Africa. We would strongly advise you to visit your Doctor or Travel Medical Center to obtain the vaccination, and accompanying certificate.
Once again we apologies for the inconvenience caused.
Patrick Manyika
For and on behalf of Falcon Safaris