Thank you for your reply to my son Mathias regarding his review. In response, I have every email and communication between me and Falcon Safaris and am more than happy to go public with them.
1. When I booked the days at the hotel, Patrick Manyika confirmed the booking. Fact. I confirmed when I had paid and asked you for confirmation that you received payment. You did NOT request proof of payment ... Read more at this time. Fact. You did not reply to my email of 12/12/17 that you confirm receipt of payment. Fact.
2. I recontacted you in July to check all was well. Fact. The first email I got back said that all was ok with the booking. It was 2 days after this you said that you could not find the payment. By this time we were in Zimbabwe with no ability to contact my bank in U.K. Fact.
3. We have been the ones that have done all the leg work in this. Gertrude has simply responded to emails. We have provided proof of payment, more than once. Fact. Our bank has contacted your bank, your bank has not responded.
4. I have more than once requested your formal complaints procedure details and these have not been provided. Fact. This is why we have gone public because Falcon Safaris have made no proactive effort to resolve this issue.
5. You have just hoped we would give up and go away and accept an over £1000 loss. Not going to happen. We paid once in full and then had to pay again to ensure a booking.

All staff made tours interesting. They had good knowledge of the history in question.

All staff & drivers most helpful & know the area & historyof Victoria Falls Zimbabwe. It was an excellent holiday

Warning! Do not use this company at all or risk losing a lot of money. They have stolen over £1000 of our money and refuse all forms of contact - and have done for the last 3 months. Do not trust or use them because our experience is truly awful and we are significantly out of pocket. They do not follow through on bookings after payment!

Falcon safaris are appalling. We booked with them months before we left for Zim. Whilst we were away, we received an email saying that they had not received our money. We then had to pay for another room in a different hotel so they would hold a room for us. They have offered no help in tracing the money, despite or bank being able to trace exactly where it has gone. They have offered us no help w ... Read morehatsoever. In addition, their tour operators tried to sell us mor experiences in our pick up from the airport - clearly trying to make more money from us. We have been changed double for our holiday and no one from this company will contact us. Absolutely shocking.

Do not use them.

In honesty, I would not touch this company with a barge pole. All they had to do was book three nights for us in Victoria Falls and they could not do that. We booked 6 months in advance, paid in advance, had the booking confirmed in advance and when I checked just before we left, the booking was confirmed... once we had left and were away from phones and home internet, we were contacted to say the ... Read morey apparently could not find a record of payment. In order to keep the booking for a bank holiday weekend, we had to pay again. After three months of trying to get our money back via formal routes, we are getting no response from Falcon Safaris. We had such a lovely time in Zimbabawe with other people and companies, until the final phase which should have been well managed by Falcon Safaris but it was not. Would never use them again and strongly say the same to any friends or family. Dreadful

I would recommend your company to any travellers. All the activities we did were great and the guides were fantastic. Booking online was very easy. We will be back and will defiantly use you again.

Oddballs Enclave camp was an amazing experience. Best camp ever.
Kasane wow the game drives and cruise are out off this world.
Edna was awesome she meet us In Zimbabwe
Took just to our accommodation and organize so activities for us.

We had the most fantastic experience with Falcon Safari--they arranged an amazing tour that included lodging (A'Zambezi River Lodge), dinner cruise on Zambezi, walking tour of Victoria Falls (Zimbabwe side), helicopter tour, dinner at Livingstone Room, dinner at Boma, day trip to Chobe, and then arranged for a 4 day stay with lodging and tours in Johannesburg.

We cannot say enough good things ... Read moreabout our experience. From the time we were picked up at the airport to the time we were dropped off again--every transfer was on time or early, accommodations were fantastic and the tour guides were amazing. Worth every penny (which I thought was very reasonable for completely private tours).

We loved our visit to Zimbabwe and Chobe. The arrangements in Johannesburg were awesome as well.

Thank you, thank you, for a trip of a lifetime. Your vacation package was absolutely amazing and your services superb.

We have used Falcon Safaris on several occasions over the years to book accommodation,arrange excursions and organise transfers from and back to Livingstone Airport.Had their service not been first class throughout we would not have used them again ! That speaks for itself.
Occasionally there were hitches - not of Falcon making - which were put right without fuss or bother and we were kept in the ... Read more picture at all times so we knew what was going on without being worried.
undoubtedly a professional organisation which delivers as promised.