Reviews

Average User Rating
4.8/5

Rating Breakdown
  • 5 star 70
  • 4 star 10
  • 3 star 1
  • 2 star 1
  • 1 star 2

Sort By: Date Most Helpful Rating 1-10 of 84 Reviews
Arnold   –  
China CN
Visited: August 2014 Reviewed: Sep 19, 2014

20-35 years of age  |  Experience level: 2-5 safaris

The Most amazing safari ever
5/5

Amazing safari in Maasai mara, Serengeti and Ngorongoro
We had booked our 7 days safari with Back Of Africa Adventure about a year in advance and they took care of everything for us. Allison was always there to help us plan out our safari because our dates were not flexible, reaching Back Of Africa Adventure by email, telephone or skype was very simple and the staffs are really helpful.

Our port of arrival and departure was Nairobi airport in Kenya and Back Of Africa Adventure were so kind to arrange for our transportation to the national parks and our safari guide Gordon was a careful driver guide who understands the African roads very well.
We visited Maasai mara, Serengeti, Ngoro Ngoro and Lake Manyara all the Sopa Lodges booked and suggested by our contact person Ms. Allison were exclusive and gorgeous hotels, with wifi services.

Gordon, our tour guide was very keen on our experience within the Serengeti and was well informed about the animals, plants, and birds and very enthusiastic to show us the beauty of the plains of Africa.

After 7days of an unforgettable experience, I must say that Back Of Africa Adventure left us with a very good taste of Kenya and Tanzania and with an appetite for coming back to the maasais mara , Serengeti and Ngorongoro for another nourishing adventure.

I recommend Back Of Africa Adventure to anyone wanting to visit Kenaya and Tanzania.

Ivan   –  
United States US
Visited: December 2015 Reviewed: Dec 23, 2015

Email Ivan  |  35-50 years of age  |  Experience level: first safari

A safari that beat every expectation.
5/5

Allen at Back of Africa made sure that every possible thing we needed was taken care of. The team was completely professional at absolutely every opportunity. Everything promised was completed with a smile.

Reply from Back of Africa Adventure
Reply from Back of Africa Adventure
Posted on Jan 11, 2016

Dear Ivan,
How are you doing both doing today, How was your flight back home?
I would like to take this opportunity to express my heartfelt thanks to both of you for the very active support in business and for choosing my company Back Of Africa Adventure ltd to organize a trip to you and your family in the past few weeks to masai mara game reserve. Indeed it was an honor.
It brings me great pride (and motivation) after having met both of you prior and before the commencement of the trip and above all after the completion of your 4 days 3 nights trip with us.
It brings joy to my heart to see a smiling faces of my satisfied clientele towards my services and any time I hear from a satisfied customer... I grin. This is entirely due to our great team working relationship with my employees and valued customers like you and your family, which I am so thankful.
I beg to add, much compliments to you and your entire family for the prompt payments and quick telephone / mail communications that made our work so easy when it comes to booking your maasai mara accommodations in good time over a festive season (December Holidays).
Your feedback on this platform is so informed and helpful as it has helped me grow as an overall person in the company and also to many across the globe. Thank you very much.
The Chair lady and Board Members of Back Of Africa Adventure have also asked me to pass on their sincere appreciation for the privilege you both gave us to be your ground tour operator here in Kenya (Nairobi) of which cannot just go un noticed.
Again, thanks so much for your enthusiastic support to us. I have no doubt that it would not have been the success that it was without contributions of both of you as a family and I wish you all the best and a prosperous joyful year 2016.
Please keep in touch, and drop in and visit us whenever you are in Kenya more so i'm looking forward to working with both of you today and tomorrow.
Sincerely,
Allan
Back Of Africa Adventure ltd

Jackie Freedman   –  
United Kingdom UK
Visited: December 2015 Reviewed: Jan 8, 2016

Email Jackie Freedman  |  35-50 years of age  |  Experience level: over 5 safaris

An amazing experience. Thanks Allan.
5/5

We hold a UK passport, though we are under internship here in Kenya for the next 3 months. there after we shall be flying back to UK for our further studies.
As a concerned traveler , i thought it wise to share with the whole world via this reputable site on my safari experience over the past festive. We had booked a 7 days 6 nights Exclusive trip for us ( 3 persons) + Balloon Safari with Back Of Africa Adventure, - Amboseli ( 2 Nights - Amboseli serena), Lake Nakuru 1 nights ( Sarova Lion Hill), Masai Mara 3 nights ( Sarova Mara camp). Must say very flexible, Very helpful and Efficient, Thank you Allan. Also a very big thank you to Benson who drive us, guide us to all park and show all possible Animal Including Lion, Cheetah, Leopard, Rhino, giraffe and off course all others. Complete trip was well planned and executed. Benson really took us to some places where normally people don't visit and expect any animal but we saw many things because of him.
Our contact person Allan, was very polite and kept his promises as per our mail conversations, no hitches but great value for money safari.
Thank you once again and we will go back to Masai in future with Back Of Africa Adventure,
Thanks.
Jackie F.

David   –  
Australia AU
Visited: February 2017 Reviewed: Mar 1, 2017

Email David  |  35-50 years of age  |  Experience level: 2-5 safaris

Great Selous trip
5/5

They did not excellent job arranging a Selous trip for us. A key requirement was that we can book with PayPal which they supported. That was a big help.

Jana   –  
Germany DE
Visited: July 2017 Reviewed: Jul 21, 2017

Email Jana  |  20-35 years of age  |  Experience level: first safari

We had a nice time during The Safari and saw many animals. It was incredible!
4/5

The Service was really good. Allan was really helpful preparing our trip and always replied within minutes to our Emails. The Guide during The tour was also really helpful and took good care of us. The Food was amazing!

Elisabet   –  
Finland FI
Visited: July 2017 Reviewed: Aug 2, 2017

Email Elisabet  |  20-35 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Elisabet and not that of SafariBookings.
Not what I expected
2/5

In this safari business as in many others in Tanzania, it seems that you are buying from some company in particular but then they just put you with the same budget pack that many others offer. We booked everything through Back of Africa but once we arrived to the office, Allan, whom I have been all the time in contact, was not there, there was no signs or credentials or anything that would refer to Back of Africa. We trusted the guy at the reception, his name sounded like "Biarman". So we paid the big amount of money for the safari to him and we didn't even get a receipt. The same guy at the reception was our guide and driver the whole trip. The first day of safari was terrible, the guy was very lazy, not even going out of the car to show us the birds when we stopped at a viewpoint. He could not recognize birds more specificly than the basic information if it was e.g. "a hawk". We didn't have the promised binoculars for each neither the guides, not even one for the whole group of 5 people. Then I contacted Allan try to get some clear info about who is the guide we have and for whom does he work. Allan didn't even know the guy, afterwards he said he was new in the company. But the funny thing is that when we asked to Biarman he said that he works for Sandland Tours, the same company as the logo there was in the safari car. There was 1 person in our group that had booked the safari through a completely different company. We never got this thing clear. And it seems a common practice to put people that has booked through different companies together in the same safari. I think that only in Arusha there was something like 280 different companies, but at the end, many of them belong to the same owner, or they just change the name when the company lose its reputation or whatever, but you can never trust that the company you are booking with, will be the same you are actually going with.

(By the way, Sandland Tours has the worst reviews ever on the Internet...)

Anyways, we tried to make the best out of what we had, we put some pressure to the guide to make a bit bigger effort to find the animals, and it improved, at the end of the day we saw pretty much. I don't think he was a bad guide, but he was not a very good one either. He was just doing his job to get paid, he did not enjoy his job, he was not a nature lover.

The first day we did not have any binoculars, after the second day, we had 1 for 5 people and it was broken and not very good quality. I think it is essential to have good binocular for a safari, and they promised 1 for each, which never happened. We never got any wildlife guide or book.

The camping sites were what they were, don't expect too much, but it was good enough. Our tent was the oldest in the camp and it didn't smell nice. Thank god we brought our own sleeping bags cause theirs were pretty smelly too. We had the poorest chairs to sit during meals, and no chairs at all to be able to relax in the camp site, but the guide had his own nice chair to relax. In some camps there are no lights so they could have adviced to bring own headlamps (we had ours, but other people did not). In one of the camps there was no electricity, so for people without power banks it was a serious problem if you couldn't charge the camera.

There was 2 days that we had to take the cook with us, which make the car not big enough. The cook sat on the front with the driver so we had to share the 4 windows seats on the back with 5 people, while in the national park, seeing the animals. Specially in Serengueti it becomes extremely dusty, it would not have been a big job to cover the bags on the trunk so they wouldn't be completely brown from the dust by the time we reached the camp.

The safari of 5 days in the 4 main national parks in the North of Tanzania was still worth it for the own awesomeness of the places, but certainly not because of the company we booked with, whatever that company was...

Reply from Back of Africa Adventure
Reply from Back of Africa Adventure
Posted on Aug 16, 2017

Dear Elisabet,
I would like to personally apologize for the series of unfortunate incidences that you experienced during your safari on the Tanzania side with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I therefore again express my sincere apology on behalf of our company. I am very sorry to learn that your experience with our Arusha representatives, was less than adequate.

I understand your frustrations and the moment you did reach me out on my Kenyan cell phone on the issue; I tried all I could in my powers to sort it out and my contact person in Arusha promised to rectify the mistake as I did communicate back to you the same day. Little did I know that my directives landed on his “deaf ears” until I read from you via this respected platform. I MUST say that we let you down as a company and as a person whom you were communicating with all through and for that, I am so sorry.

As a company we take full responsibility for the situation and understand why leaving the work to the “untrusted hands” at times compromises our standards and I did not meet your expectations. Our Customer Service Representatives are given a set of guidelines that they are supposed to adhere to, however in this case, clearly those standards were insufficient.

In this regard, we failed you as our valued customer. I should have postponed my travel and see you off on your safari program with a more qualified and respectful guide.

Please be assured that this type of situation will never happen again. We have put new procedures in place as of today that will ensure that any of our customers who will be with us on a safari and may intend to speak with someone more senior, for any reason while on safari or after the completion of the trip and need assistance, will be transferred immediately at our company expenses.

It's very important to us that our customers get what we promised as that is what our company motto “putting customers first through service…” does preach.

I regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
I would like to thank you for bringing this to our attention. It will help us improve our operations and services today and tomorrow across the globe.

If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally on my cell phone or my Gmail account.
Yours Sincerely,
Allan.

Chan   –  
South Korea KR
Visited: July 2017 Reviewed: Sep 7, 2017

Email Chan  |  20-35 years of age  |  Experience level: first safari

Unforgettable Safari trip!
5/5

As I was travelling alone, I wanted to join a group tour, but matching the date was not easy. It was even hard to arrange my own tour as the response of the tour company was slow and not helpful. However, Allan was so prompt to respond that I could arrange the trip much much easier. The tour program was also substantial. My tour guide Kennedy and Freadrick were kind and passionate. They tried to find the animals as much as possible. They also had good knowledge about the animals and it was really helpful. It was an amazing experience. I should come back with my friends next time. Thank you very much for your effort!

Abby   –  
United Arab Emirates AE
Visited: September 2017 Reviewed: Sep 23, 2017

Email Abby  |  20-35 years of age  |  Experience level: first safari

Excellent tour.
4/5

I had a wonderful Experience with Allan. We exchanged emails regularly and he made sure that all my requests and questions were taken care of. It was a hassle-free trip and he also got me a good tour guide who made sure we get to see all the animals and he was very knowlegeable of the area. It was an amazing African experience and i higly recommend Allan to anyone who wants a budget friendly yet still amazing Africa safari.

Jordan   –  
United Kingdom UK
Visited: September 2017 Reviewed: Oct 8, 2017

Email Jordan  |  20-35 years of age  |  Experience level: first safari

Great budget experience!
5/5

Had a great time and saw everything but the rhino. Ziggy, our guide, was great, and the whole thing went off without a hitch. If you're looking for a great safari experience on a budget, this is it. Just be careful if you go during rainy season as (at least when I went) the tents weren't waterproof.

Ramanathan family   –  
United States US
Visited: September 2017 Reviewed: Nov 2, 2017

Email Ramanathan family  |  50-65 years of age  |  Experience level: first safari

Awesome experience!
5/5

We did the Masai Mara, Lake Nakuru, Amboseli safari through Back of Africa in September ‘2016 when our daughter was doing a fellowship in Kenya. Our contact person was Alan who organized the tour for us and George was our tour guide. The tour was very well organized and we found George to be a very knowledgeable, personable and friendly tour guide. It exceeded all our expectations and we really enjoyed it and got to see the big 5 + a lot of other animals. Our request for vegetarian food was well accommodated!

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 70
  • 4 star 10
  • 3 star 1
  • 2 star 1
  • 1 star 2
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