Reviews

Average User Rating
4.7/5

Rating Breakdown
  • 5 star 97
  • 4 star 22
  • 3 star 0
  • 2 star 2
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 121 Reviews
Tuli   –  
United States US
Visited: July 2023 Reviewed: Jul 5, 2023

Email Tuli  |  35-50 years of age  |  Experience level: 2-5 safaris

Amazing experience!
5/5

We had an incredible time in Kenya on our trip planned by Pamela. Everything was perfectly organized and it was a hassle and stress free experience. Pamela met us directly at our hotel in Nairobi with our driver Akbar, and he then took us to Lake Naivasha, Lake Nakuru, and Masai Mara over the span of 5 days. Akbar was extremely friendly and kind, and a true expert who showed us the most breathtaking wildlife and landscapes. He was patient and answered all of our questions and was very personable. Pamela coordinated all of our travel, hotel stays, and activities including a hot air balloon safari, and chartered flight to our next destination in Diani. We were very impressed with her attention to detail, reliability, quick communication, and eagerness to help. Before she planned our trip she asked questions about our budget, length of stay, and desired activities and was able to accommodate all we wanted in those areas and more. We definitely recommend traveling to beautiful Kenya with the assistance of Pamela and Akbar.

Sanja   –  
United Arab Emirates AE
Visited: August 2022 Reviewed: Jun 20, 2023

Email Sanja  |  35-50 years of age  |  Experience level: first safari

Perfect Experience
5/5

Communication form beginning was very clear and was smooth booking to start with .
we were picked up from our hotel on time and started our trip to MasaiMara.
Peter our driver was so nice, he made regular stops for us to use the toilet and he advised us were to do the shopping as there is many souvenir shops around.
Hotel that were booked were amazing , really five star, safe and some of them.had lots of animals walking around.
We also arrangeed for Baloon Ride which i highly recommend anyone to do.It is pricy but really worthwhile.
This company has no jeeps but it has like a mini van which has roof that opens. it is safe and while in mara our driver opened the roof so we were able to take nice pictures and enjoy the drive.
The driver has a radio so he will be able to hear where animals are and take you there.
We went in August and we didnt get to see the rhinos but everything else we did.
Over all i do highly recomend them.
We were 2 girls and i have to say we felt super safe.

Rebecca A   –  
United States US
Visited: February 2023 Reviewed: Mar 7, 2023

Email Rebecca A  |  50-65 years of age  |  Experience level: over 5 safaris

Truly magical!
5/5

Pamela and Magical Retreats organized and executed an amazing tour for our group. We had 40 people who support a girls school in Kibera that were coming to visit a new boarding facility and the school. Magical retreats did an excellent job coordinating all the lodging, transportation and special events for the visit. They also coordinated engagements in so many other exciting and fascinating tourist venues in Nairobi. It all went off without a hitch! Exceeded expectations. Thank you Pamela!!

Beza   –  
United States US
Visited: December 2022 Reviewed: Jan 23, 2023

Email Beza  |  35-50 years of age  |  Experience level: over 5 safaris

Customer focused!
5/5

My family had a fantastic experience on our safari. We were mostly concerned with ensuring we had a tour
Operator that was trustworthy and reliable, and Pamela ended up exceed our expectations in so many ways. Our drivers were knowledgeable and fun, we built a strong bond with them (to the point that my son still talks about our driver!). Pamela went above and beyond to make sure we enjoyed ourselves, and gave us parting gifts so we would never forget our time in Kenya. She is trustworthy and invested in your vacation, making sure it is memorable. I would use her again if I went back to Kenya.

Jaydeep Biswas   –  
India IN
Visited: September 2022 Reviewed: Oct 1, 2022

Email Jaydeep Biswas  |  35-50 years of age  |  Experience level: first safari

Pamela & her team were extremely cooperative and hardworking!
5/5

We had people ageing from 8-94 years and Pamela, Peter, James & Eric were extremely caring and hospitable. They helped with supporting the aged physically to mobilizing even their wheelchairs. the properties we stayed at were very well positioned with all facilities. We thank them and wish them luck for their fututre endevours. Will surely reccommend them to all our friends and peers.

Esha Dutta   –  
India IN
Visited: September 2022 Reviewed: Sep 30, 2022

Email Esha Dutta  |  35-50 years of age  |  Experience level: first safari

Pamela's a Kenyan Wonder!!!
5/5

Our guide Pamela has been extremely respectful and responsible about catering to the needs of all age groups in our team starting from 8- 94 years. It gas to be mentioned that Peter is an excellent driver. He alongside Pamela has looked into every detail of our comfort and sight seeing. A special mention for Eric who's become my 8 year old son's hero who showered him with gifts and has been a pillar single handedly to an entire family of ailing tourists. I wish all of them the best in all their endeavors and would look forward to their company for our Serengeti trip soon!!!

Simran   –  
United Arab Emirates AE
Visited: September 2022 Reviewed: Sep 18, 2022

Email Simran  |  20-35 years of age  |  Experience level: first safari

Very friendly and responsive to all queries. Developed a customized and descriptive itenery.
5/5

Had a great experience with them. Great service from start to finish. Amazing tour through 3 cities, very well set itenery and value for money. Our driver/guide was excellent too, we were able to see the big 5 because of him. Very greatful for this amazing experience, will surely visit again with the same company.

Viral shah   –  
India IN
Visited: June 2022 Reviewed: Jul 6, 2022

Email Viral shah  |  35-50 years of age  |  Experience level: first safari

It was really magical as they arranged all the booking in a short period of time which is remarkable
5/5

If you are planning your tour in Kenya I think this are the guys to look for . In mybcase i was in touch with them before covid when I was planning my tour to africa. Pamela was in touch with me since 2 years and she provided me with my choice of bookings within a very short period of time and very efficiently. The tour was a seamless cruise. Each and every detail was taken care of. Peter was appointed for our tour and he has been really turned our tour in to a memorable piece of time .

Seamus & Vanessa   –  
Ireland IE
Visited: January 2021 Reviewed: Feb 5, 2021

Email Seamus & Vanessa  |  35-50 years of age  |  Experience level: first safari

Fantastic communication and service!
5/5

The communication and support provided were impeccable. From planning the trip to going back to our place the communication flowed very well. Peter (the driver) was also very understanding and welcoming, he was time-perfect when giving information during the safari and always making us feel comfortable to ask or suggest anything.

The places we went to and the time spent during the safari was great! We got to see many animals and interaction of them with the nature.

Aziz   –  
Kenya KE
Visited: March 2018 Reviewed: Sep 15, 2020

Email Aziz  |  35-50 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Aziz and not that of SafariBookings.
Overall polite and professional team
2/5

I lost KES. 20,000 shillings with Pamela who’s the key person of Magical retreat. After all my support to her and the company she took my money despite of several requests and communication.
So not trust worthy!!!

Average User Rating
4.7/5
Rating Breakdown
  • 5 star 97
  • 4 star 22
  • 3 star 0
  • 2 star 2
  • 1 star 0
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  • All corporate and/or tour info is provided by Magical Retreats & Adventures Tours, not SafariBookings