Reviews

Average User Rating
4.8/5

Rating Breakdown
  • 5 star 51
  • 4 star 11
  • 3 star 2
  • 2 star 0
  • 1 star 2

Sort By: Date Most Helpful Rating 1-10 of 66 Reviews
Petter   –  
Sweden SE
Visited: March 2017 Reviewed: Mar 6, 2017

Email Petter  |  20-35 years of age  |  Experience level: first safari

A nicely arranged trip where everything worked as expected.
5/5

I think it will be difficult to find an equally well-arranged safari for a lower price. For 300 USD (or 30.000 KSh, in our case), we got transport, accommodation, meals, and three days of guided safari (evening + full day + morning). The arrangements are not luxurious, but absolutely fine. Simple beds, Kenyan foods and bumpy roads are just perfect to me.

While some people in our group (who had booked through another company) were annoyed that their itinerary did not correspond with what they actually got, everything in ours was spot-on. They even managed to handle our weird food preferences with only a little confusion (vegan, gluten-free). Rose at the Safariline Defenders is very accommodating and helped answering all our questions before the trip.

When it comes to the safari, a lot depends on luck, but the guides communicate via radio and will make a good effort to show you what there is for the day. We saw lions, elephants, buffalos, hippos and giraffes up close, plus all the beautiful gazelles and other stuff. We were also lucky to have very nice company in our car!

Naheed   –  
United Kingdom UK
Visited: August 2017 Reviewed: Nov 4, 2017

Email Naheed  |  20-35 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Naheed and not that of SafariBookings.
Disappointing....waste of money... major let down!!!
1/5

Having come close to the end of my tour in East africa, and having had an amazing time, i couldn't leave without visiting the masai mara. So I enquired about the 1 night 2 day tour with safari line defenders, Rose was helpful at that time and gave me lots of details about the tour regarding timings and what I should expect. Pleased with the information I had received I booked the tour...only to find out everything she had told me was a lie. She had basically falsified the details just to make a sale. She claimed the game drive would be 12hours over the 2 days, which I thought was a bit of a stretch for 2 days but it's her job she knows best, right?. No,  We drove for a maximum of 3 over the 2 days, so much time was wasted waiting around. We arrived at the campsite on the 1st day at 3pm ( although Rose said we'd be there for 1pm) and we waited around wasting time for the driver to take us on the drive at 4.30pm. Inside the masai mara,  the driver didn't make an effort to point out any animals or provide information about any of them. After 2hours of driving we returned to the camp...disappointed is an understatement of what I was feeling at this point, but I had the following day to look forward to. Come the second day we were ready to leave as requested at 6.30am. We made our way to the mara, drove around the same area again with not much of interest. The driver had told me the night before I would have to change groups, as the group I was with was not return today so I had to join a different group to return back. So he rang another driver to find out if I could get into their vehicle... in the middle of the masai mara I had to get out of my vehicle an into another. So the tour/ nightmare  continued so we drove around spotting some lions n cheeters on the way. At 8am the driver said we will now drive back. I was shocked I had paid a grate deal of money for this?? So we returned. The driver was to drop each of the group members back to our hotels, I said I wanted to go to the office as I wasn't happy with the tour. He decided to make a phone call to let the office know. Personally I think it was to forewarn Rose about how i felt. On arrival at the office, surprise surprise Rose was nowhere to been seen. The guy at the office said it was Rose's sale so he couldn't do anything and said Rose would call me that evening ( I was flying out of Kenya 5am the following morning). The evening came and went and I received no form of communication from Rose. I wasn't going to miss my flight so I packed my bags and returned to the UK. Rose did message and her resolution was to offer me a free tour the next time I came, I wouldn't be returning to Kenya any time soon to a couldn't take the offer, I told her. I requested a refund, but she refused and said I had to email the director of the company about my complaint, which I did. Did I get a response? No, no surprise there.
All in all a very disappointing experience and waste of money. I wouldn't recommend this tour company to anyone. If you want to experience a real game drive don't use this company.

Reply from Safari Line Defender
Reply from Safari Line Defender
Posted on Feb 28, 2020

We are sorry for the misunderstanding. you booked 2Days 1night joined safari.. As usual, The safari starts at 8:30AM. and get to the Masai mara at from 3pm. depending on the the road and weather. If you arrive late in the Masai Mara then there will be no time to drive to the Mara river which is quite a distance and that is schedule for the following day and evening game drive is done. According to the national park rules, The check out time is 9am otherwise you will have to pay the park fee for another day.

When joining a group,not everybody is doing the same days. so interchanging car is normal. and this is made clear before the safari starts.

The driver explained to you that going to The Mara river would not be possible due to the time limit. An overnight safaris is quiet limiting. Sometimes understanding is the key to happiness....

Mary   –  
Iran IR
Visited: February 2024 Reviewed: Feb 20, 2024

Email Mary  |  35-50 years of age  |  Experience level: first safari

Great supporting
5/5

Our driver was professional kind friendly he explained about details and take care of everyone our host in Amboseli was also so nice and welcoming

Joe Mwangi   –  
Kenya KE
Visited: January 2024 Reviewed: Feb 15, 2024

Email Joe Mwangi  |  20-35 years of age  |  Experience level: 2-5 safaris

Freddie, the tour guide, demonstrated exceptional expertise and enthusiasm.
5/5

I had an incredible experience with Safari Line Defender during my 2-day, 1-night trip to the Masai Mara.
From the moment I booked, the communication and organization were impeccable.
The tour guide provided by Safari Line Defender, named Freddie, was outstanding. Freddie's extensive knowledge of the area, combined with his passion for wildlife, added a rich layer to the safari.
The accommodations were comfortable, and the itinerary was well-paced, allowing us to witness the beauty of the Masai Mara and its wildlife.
I highly recommend Safari Line Defender for their professionalism, expertise, and commitment to delivering an unforgettable safari experience.

Tony   –  
United Kingdom UK
Visited: November 2017 Reviewed: Nov 19, 2017

Email Tony  |  50-65 years of age  |  Experience level: first safari

Great 7-day safari
5/5

I did a 7-day tour with Safari Line Defender covering Maasai Mara, Lake Nakuru, Lake Naivasha, and Amboseli National Park. It was a fantastic and positive experience. Rose was quite helpful as soon as I booked, constantly keeping me informed and asking how she could help. She even got me a discounted hotel booking and arranged all the airport taxis. The safari itself was busy and well planned. We had a very good guide, Patrick "Papa". He was knowledgeable, warm and very patient. All the arrangements worked well. The main issues in my safari were the state of the roads leading to the Maasai Mara and the traffic jams to Amboseli (between Nairobi and Mombasa). These need to be factored into all plans, but they are Kenya Government issues rather than the fault of the safari company. The campsites (at Maasai Mara and Amboseli) and the hotels at Nakuru and Naivasha were as expected for a budget tour. This was my first time in Kenya and it is a beautiful country, blessed with great wildlife and natural resources. Thanks Rose and Patrick for a great experience and I would definitely recommend this company.

Jane   –  
Russia RU
Visited: February 2024 Reviewed: Feb 6, 2024

Email Jane  |  35-50 years of age  |  Experience level: 2-5 safaris

Nice, knowledgeable and interesting
5/5

This was my 2nd tour with Safariline defender honestly they are masters in making the tours work smoothly and efficiently.The choices of accomodations and the dining locales never disappoint.I would highly recommend this company to anyone wanting a fun,relaxed, educational holiday with fine food- They will deliver 👌

Stacey   –  
Russia RU
Visited: February 2024 Reviewed: Feb 3, 2024

Email Stacey  |  20-35 years of age  |  Experience level: 2-5 safaris

Excellent! Simply the best!
5/5

I just had to write this today, in this moment, while we are still having fun with safariline team. Today, 3rd Feb 2024, they brought us for a safari at Kitengela glass+leleshwa tour & it is the best experience I have had in a long time. I really love their service & the way they organized the entire trip, especially it being a group trip. I highly recommend them & see you next summer. Thank you Rose & your entire safariline team.

Ruth   –  
Kenya KE
Visited: February 2024 Reviewed: Feb 3, 2024

Email Ruth  |  20-35 years of age  |  Experience level: 2-5 safaris

She was very helpful. She guided me and Took me to maasai mara.. I enjoyed my trip
5/5

The company is very straightforward and the communication was great. they are very reliable and come through last minute.

Jenna Jagodzinska   –  
United Kingdom UK
Visited: June 2023 Reviewed: Jun 6, 2023

Email Jenna Jagodzinska  |  35-50 years of age  |  Experience level: first safari

Excellent family-friendly safari with plenty of variety and all the Big 5 (and the ugly 5!) spotted!
5/5

Having done plenty of research, based on the reviews, variety offered and value, we chose Safari Line Defender for our family 7-day safari of Masai Mara, lake Nakuru, lake Naivasha and Amboseli.

Rose was outstanding in organising and communicating throughout. She adjusted our itinerary to suit our children (age 10 and 8) including family rooms throughout and 2 free upgrades to hotels with pools for them to enjoy. She arranged our transfers to and from the airport at an excellent price as well.

Clinton our Safari guide was friendly, organised, professional and a brilliant driver. We always felt safe, and he got us closer to the animals than any of the other tour cars!

We saw all the big 5 (including the rare leopard) and enjoyed a boat trip, a walking and cycling Safari as part of our tour for a pre-agreed extra cost. We were well-fed throughout, and made friends with the other tourists sharing the van on our tour.

The only down-side were a couple of long drives between national parks (so bring plenty of car activities if you have kids). Our kids were fine with this, and it was definitely worth it to see the best bits of Kenya.

We would highly recommend this safari to any other families!

JOE ERIC   –  
Germany DE
Visited: February 2023 Reviewed: Mar 8, 2023

Email JOE ERIC  |  20-35 years of age  |  Experience level: 2-5 safaris

Safariline fully delivered on an the expectations I had and more - great value for money
5/5

Best Safari I've been on.
Safariline Defender Tours Provided a Thrilling Opportunity to Explore the Maasai Mara. Our guide did an amazing job, both getting to the park and driving through the park. He was able to find all Big 5 as well as a cheetah hunting a wildebeest (Whoa! What an alluring experience, Looked like in the "The land of Big Cats - Disney"), hundreds of giraffes, zebras, hippos and all kinds of antelopes, all in the same day! The accommodations exceeded our expectations with a good hot water shower.. Rose and her group have my deepest gratitude.

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 51
  • 4 star 11
  • 3 star 2
  • 2 star 0
  • 1 star 2
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