Reviews

Average User Rating
4.8/5

Rating Breakdown
  • 5 star 144
  • 4 star 7
  • 3 star 0
  • 2 star 1
  • 1 star 1

Sort By: Date Most Helpful Rating 1-10 of 153 Reviews
Barna   –  
Hungary HU
Visited: January 2024 Reviewed: Jan 2, 2024

Email Barna  |  35-50 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Barna and not that of SafariBookings.
Canceled safari by operator
1/5

We booked our safari two months in advance. 4 days before the date we got a request from the tour operator to re-schedule the date due to organization issues. We managed, re-arranged our schedule. After that it was extremely difficult to communicate to the operator, we received no info, no replies to emails. Complete incommunicado. We only hope that we will receive back the deposit we paid - the safari never happened.
We could still give five star even after a canceled safari as we can understand if there are unforseen technical difficulties during organizing a tour - but at least, talk to your client! Not communicating, not answering emails for days just a few days before a scheduled and then re-scheduled safari, leaving the client in uncertainty deserves nothing but one star.

Reply from Smile With Us Tours In Africa
Reply from Smile With Us Tours In Africa
Posted on Jan 8, 2024

Thank you for your review and we are sorry that your flying safari didn't happen.

We got a challenge from our domestic flight that we always book with them, and we shared with you the reasons for not making your day trip safari. They informed us that their scheduled flight for the booked trip was got the technical problem, and they were not sure if it will be fixed and be ready for safari as the days was too near.

We as a tour company we really don't have any control over any flight company, we really depend on them, may be this the main problem to be addressed, so it wasn't our intention to see things falling apart! Very sorry again for disappointing you.

For communications, we always communicate with our customers about the issues of flight and await final confirmation from flight team for the best feedback to our clients. This was the only delay in hours for the reply of your email, but all emails were answered accordingly.

About the refund, we have already processed, and our customer confirm he/she received it for not providing the required service.

Sorry for what has happened, and we will continue to take care about the flying safari due to unpredicted errors that may happen.

Akira   –  
Thailand TH
Visited: July 2019 Reviewed: Aug 11, 2019

Email Akira  |  20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Akira and not that of SafariBookings.
First time safari with unsatisfy opertator
2/5

We choosed smile with us tour for our tour operator in Tanzania. We felt that Jacob was very active on the communication for planning of the tour and accommodation. On the first day he picked us up late 1 hour and said that our guide will be changed without informing us the reason. We knew later that our guide has just been contacted that morning! Since there has been a change in guide and car and also the poor operation of smile with us tour on the reservation and permit to go to each national park, we spent more than 1.30 hour at each gates (i.e. serengeti and ngorongoro). The worst is that we didn't do the game drive as we spent too much time dealing with all these problems which should not exist if the tour operator is professional enough. Our iternerary was ruined. Our guide tried to manage all problems and planned new itenerary. We felt that this tour operator is very unprofessional.

Reply from Smile With Us Tours In Africa
Reply from Smile With Us Tours In Africa
Posted on Nov 25, 2019

Thank you very much for your review. I explained to you the whole situation happened in both areas. Every guide in my company used to maintain his vehicle for control purposes.That day all my guides were busy with the different safaris. The guide who was supposed to go with you her wife was in hospital waiting to deliver, and she was in the critical condition, so we allowed him to take care of her wife, then his car was also packed.We decided to use another vehicle and driver from my best friend's company.We did that because we thought he was much familiar with a vehicle and will deliver a nice service to our clients. We processed all the payment for safari some days before,everything was arranged accordingly but the mistake caused with delay on changing the vehicle detail in national parks systems by national parks officers even though we normally do this successfully without any delay. We contacted all gates and they made it possible though it took some time. We understand this guide is real professional but in this situation he also thought he could manage the situation with own unfortunately he did not. I understand this has disappointed you as other customer could be. I Apologize on behalf of my company and i promise this will never happen again. Thank you for understanding.

Bettina   –  
Switzerland CH
Visited: October 2023 Reviewed: Oct 22, 2023

Email Bettina  |  50-65 years of age  |  Experience level: 2-5 safaris

Reliable, experienced and flexible company
4/5

I went with Smiling Tours to Mikumi and Nyerere National Park and I can recommend the company in terms of organization and reliability. The staff is very experienced and Moshi was available any time to answer our questions during the trip. Everything was perfect, the lodges, the driver, we had a great time! I would definitely book with them again.

Kai   –  
Finland FI
Visited: September 2022 Reviewed: Sep 19, 2022

Email Kai  |  50-65 years of age  |  Experience level: first safari

Excellent tour guide and lot to see
4/5

We had 3- day safari in Nyerere NP. Everything went according to the plan except some confusion with the flight to Nyerere and with pick up after arriving.
The safari itself was great and we felt we got value for the money. Our guide was Eric, who was really good and service oriented. Eric was in a hurry and we had always time to watch the nature as long as we wanted. Eric speaks good English and he knows a lot. We saw so many animals and more than we expected.
Boat safari was not very interesting and we didn’t get much out of it. Bushman walk was only a one-man stand up show.
If we go there again, we will skip boat trip and bushman and add even more game drive. And for sure ask for Eric. Thanks for the great safari and special thanks to Eric - you did a super job.

Natalia   –  
Ukraine UA
Visited: March 2021 Reviewed: Mar 28, 2021

Email Natalia  |  20-35 years of age  |  Experience level: first safari

In love in safari))
4/5

we had a 3 day safari (tarangiri, ngorongoro and manyara). picked up from the airport and taken to the place of overnight stay.
love the safari, I recommend taking more days to see more animals. seen at arm's length: giraffes, elephants, zebras, buffaloes, lions, monkeys ... it's just incredible))
very nice guide Fredy, it was as comfortable as possible with him ... he tried to show us all the animals that are in the parks (we saw a rhinoceros even ... about 150 meters away (they were looking for him all over the park).
my top recommendations for smile with us. good customer reference

Clément Parque   –  
France FR
Visited: August 2019 Reviewed: Sep 28, 2019

Email Clément Parque  |  20-35 years of age  |  Experience level: first safari

Very good experience with the tour. We saw everything we wanted every animals...
4/5

The operator was very helpful and always wanted us having the best time as possible. We saw every animals we wanted. Guide was very nice and also helped us for seeing every animals. They were also at the airport when we arrived very early to avoid us waiting ans losing time. We had a very good time. thank you

Santtu   –  
Finland FI
Visited: July 2019 Reviewed: Aug 4, 2019

Email Santtu  |  20-35 years of age  |  Experience level: first safari

very interesting new experience!
4/5

Safari and game drives was very new adventure for us!

Jacob the organizer put all our needs and wishes in to a same package. Arrival and departure hotel, tented camp accommodation, transportations and safari game drives. Thanks for that! Everything went just how discussed and communication before and during the trip was fast. Tented camp was great, with those silly staff people and our driver Isack many thanks for him for teaching us a lot about animals and their life but also telling about local people life, culture and history. Isack was just right guide for us, although he learned Finnish very slowly :) Arrival and departure hotels was B&B so they were what they were.

One star we have to take away, the reason really is the cost. Safari is quite expensive. And we never really got a clear idea of what the sum consists of. Afterwards, I wondered if I had paid too much, too little or just right. Well, usually you can't make new adventures without money.

Emilie   –  
Congo (DRC) CD
Visited: October 2018 Reviewed: Nov 11, 2018

Email Emilie  |  50-65 years of age  |  Experience level: 2-5 safaris

We had spend 4 days with my family in Mikumi, it was a trip full of joy, laugh and quality time!
4/5

We had a driver, "Abe" who knew a lot about animals and who drive us safely every where we had been. He was humble enough to apologize when things went wrong. With my family and friends, we had spend great time in a beautiful place: Bastian camp.
I recommend this Safari.

Zhang Wu   –  
China CN
Visited: June 2018 Reviewed: Jul 20, 2018

Email Zhang Wu  |  20-35 years of age  |  Experience level: first safari

The trip was okay to say the least
4/5

Ican'tsay I expect very much .i surely didn't but I liked the trip Ienjoyed everything was of standard .noregrets at all

Celine   –  
Germany DE
Visited: February 2024 Reviewed: Feb 10, 2024

Email Celine  |  20-35 years of age  |  Experience level: first safari

Fulfilling a lifelong dream
5/5

Dear team at "Smile with us",

My mom, my sister, and I had the pleasure of participating in a two-day safari organized by your company. I must say, we are absolutely thrilled! Our guide Murshid went above and beyond to provide us with the best possible safari experience, despite our limited time. His kindness and care made us feel safe and well taken care of throughout our journey. I cannot emphasize enough how grateful we are for that.

As German visitors, "Smile with us" helped us fulfill a lifelong dream, and we couldn't be happier. We are already planning to come back in the next few years - this time for a whole week! We are impressed by your ability to tailor individual trips according to customers' wishes. The fact that we had the entire vehicle and our guide exclusively for us made our stay even more enjoyable.

Thank you to the entire team at "Smile with us". You have made us overjoyed!

Warm regards,
Celine

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 144
  • 4 star 7
  • 3 star 0
  • 2 star 1
  • 1 star 1
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