Skywide tours and travels reservations team
Skywide Tours and Travel
- Located In:
- Size:
- 10-20 employees (Founded in 2016)
- Member Of:
- IATA, KATA, Magical Kenya, Tourism Regulatory Authority & KAT0
- Tour Types:
- Custom mid-range tours that can start every day
- Destinations:
- Price Range:
- $80 to $450 per person per day (USD, excl. int'l flights)
Reviews
Great Safari, terrible organisation & communication.
We booked a 10 day trip with Skywide. A safari followed by Mombassa beach to relax at the end.
The Safari was great but the relaxing part was anything but. We arrived at our so called 4* hotel in Mombassa and we arrived to a green swimming pool with mould everywhere, dirty bathrooms and flies on food. We called Skywide immediately to say we wanted to move to a hotel closer to what we had been promised without a mould and an out of action pool and their communication was quite frankly terrible- the hotel is FLAMINGO BEACH- (DO NOT STAY THERE!!!).
The hotel refused to move us to sister hotel with a clean pool in use because they said Skywide refused to cover the cost, two hours later and no news from Skywide after several calls and emails we took matters into our own hands and booked a trusted hotel and left as soon as possible.
We lost a whole afternoon (of a short 3 day break) sorting this out ourselves and Skywide would not reimburse the costs claiming it was far more expensive than Flamingo, they refunded us the stay at Flamingo and the price was half of what our new hotel cost.
On leaving we arrived at Mombassa airport to learn our flight to Nairobi had been cancelled and no one of Skywide had notified us, the consequences for this could have been massive as we had a connecting BA flight to catch to England. Skywide arranged the airport transfers and booked our internal flights therefore this was their responsibility, the flight was cancelled 9 hours earlier and they hadn't let us know, Kenya airways were shocked no one had contacted us from as they let the booker of the flights know about cancellations.
We got a flight with only 10 minutes to spare thanks to Kenya Airways running us through security, this was all due to Skywide's lack of communication and has we arrived at the airport on time and not early for our flight we'd have missed the earlier flight and our BA flight home.
So the Safari was great but I'd argue most safari companies out there would offer as good a service, after all the Masi Mara is it's own experience regardless whose arranged it, but the trip ended stressfully and as my mums trip of life time at 60 years old I was very angry she had to encounter this stress.
This was my third time to Africa and the worst company I've used I wouldn't recommend them.
Reply from Skywide Tours and Travel
Posted on Jan 31, 2019Thanks Nancy for the feedback about your holiday in Kenya.
We are glad you enjoyed the Safari but at the same time apologize for last part of the trip which you did not enjoy.
We have booked many clients at Flamingo Beach Resort and the last family we booked only checked out a few days before your check in date. We have not experienced such challenges with the hotel before and we were confident it would meet your expectations. Unfortunately the hotel decided to close the pool and they failed to inform us otherwise we would have made an alternative arrangement for you.
We received your complaint about 30 minutes later and immediately we engaged the hotel's head office to make arrangements and move you to Pride Inn Paradise, this involved negotiation and approvals at their head office and fortunately within 2 hours we were able to confirm the upgrade from Flamingo Beach Resort to Pride Inn Paradise. This meant extra cost for us but we were ready to pay to ensure you have a enjoyable beach holiday.
In fact 2 hours was very swift as many hotels would even demand you stay for one night or forfeit your one night cost and some even charge 100% for last minute cancellation. It was a delicate situation which required special attention and swift action which we did our best to to ensure we get you full refund or at least an upgrade to Pride Inn Paradise.
Unfortunately you booked and confirmed Serena Beach Resort directly and when we communicated that Flamingo Beach Resort was ready to move you to Pride Inn Paradise their Superior sister hotel, you declined the offer and went ahead to check in at Serena Beach Hotel.
The rate you were given by Serena Beach Resort is not our negotiated contract rate and the reason why you feel Flamingo was cheap hotel. We communicated to you that we will refund what you had paid us for Flamingo Beach Hotel in full and as a good gesture we went ahead to make an additional refund of $ 200. our package was not based on Serena Beach Resort and we could not refund you for what you had not paid to us.
If you were a little bit patient, the issues would have been sorted out in a much better way.
Kenya Airways did not communicate any flight delays, we checked our system and it was showing normal departure time and sometimes they fail to communicate especially for delays, for early departures they always call and communicate to ensure the passengers arrive at the Airport on time. There was no other flight from Mombasa and that was the flight they put you in was the only option.
We even requested you if we upgrade the hotel in Nairobi and which we did at no extra cost as our aim is to ensure our clients enjoy their stay. We are always ready to resolve any issues that may arise to ensure our clients are satisfied and go back to their home with good memories.
99.99% of our clients are very happy with our services and we will strive to ensure we maintain high standards and exceed customer expectations.
Email Grace Nganga | 35-50 years of age | Experience level: over 5 safaris
A reliable very involved tour company.
I first used Skywide in 2017 for a family trip abroad. Peter was very reliable and was always available in the event of a challenge. I have used the company several times after due to their excellent service delivery. Peter is also very good at planning an itinerary.. this helps especially when you are visiting a new area. I have loved all the trips I have booked through them. And looking forward to the coming October trip.
I highly recommend this company.
Email Valentine Wanjiku | 20-35 years of age | Experience level: over 5 safaris
Easy planning and good follow up
Package was to include a facemask, a bottled water and sanitizer for the game park tour but none were provided.
The tour guides were well informed and took us round in all the right places
AE
Email Amer Azaz | 50-65 years of age | Experience level: first safari
Skywide tours
We enjoyed our Safari very much. All team have been wonderful. It was very well organised. Things went very smooth all along right from booking the holiday safari to airport transport, hotel accommodation and most of all the safari trips.
Having our safari managed by Skytours was an enjoyable experience.
QA
Email Fredrick | 20-35 years of age | Experience level: 2-5 safaris
Well organized beach holiday
Everything went as planned.
Their services were beyond our expectations.
Everything about Neptune beach was excellent.
We will do it again with skywide Tours.
Thanks Esther
Email SONDOS AMER | 20-35 years of age | Experience level: first safari
It was a comfortable and enjoyable experience
The whole trip went very smoothly thank you to Skywide tours. Everything went as to plan, they were very helpful and always available when we needed contact. The service you provided was more than excellent, so thank you.
Email George | 20-35 years of age | Experience level: first safari
Great experience, Amazing time in Kenya.
We really enjoyed our package overall,
Received a very warm welcome at the airport straight into our drive to our first nights accommodation, Sawela Lodge, which was a great place, we saw giraffes from the grounds, food was good buffet style and breakfast was the same.
We then drove to Mara river camp, an amazing camp located right on the bend of a river where hippos actually do live its not just sales. the tented camp is lovey with plenty of room for two. we had a fantastic few days here seeing wildlife right from our bed. only issues we had was getting hot water some days as its from solar or generator and our shower did had a leak that stuff were aware of. Camp was spotlessly clean throughout our stay , staff were very attentive, anything we needed was possible.
The food at the camp was a basic set menu for all three meals, we only had breakfast and evening meals as we were out during the daytimes.
Our safari into the Masai Mara was fantastic, an amazing experience to remember. made better by seeing the big 5 throughout our three days.
Our guide and driver for our whole trip was Peter who was amazing, who i would recommend to anybody. Very knowledgeable and managed to be in the right place at the right time , allowing us to see everything we wanted. A genuinely lovely guide through our time in Kenya.
We would recommend this trip to anybody and were very happy with the package put together for us for our time in Kenya.
Email Pierre and Dawn | 35-50 years of age | Experience level: first safari
One the best experiences, I will remember the sunrise at 6.30am thanks ‘ Diggy diggy amazing trip
We chose this safari for value for money and chose the basic accommodation 2 nights with 4 park drives. The tent was clean but in need of some improvements in the toilet and shower room, the hot water takes at least 20mins to start coming through but this wasn’t a problem. The bed was comfy but make sure you keep the zip down on your tent as monkeys can get in and rummage through your stuff, take a padlock for security. Torches are a must. The meals were very tasty, make sure you get an extra sausage at breakfast they were georgeous. The ritz it isn’t so make sure you are happy with basic because that’s what it is. We were very happy as we were there for the animals and thanks to our driver ‘Diggy’ we saw nearly all.... we decided to skip the last morning drive and stay out longer the day before which meant we could go further.... brilliant choice. I would definitely use skywide again but may upgrade the accommodation next time, the prices are reasonable so remember you get what you pay, if you what nicer accommodation pay more and choose a better one. Thoroughly enjoyed it
PT
Email Andreia Casanova Alves | 20-35 years of age | Experience level: first safari
Nice tours in Nairobi and Amboseli
The tours were nice but our guide in Nairobi tour went to wrong address and when he called to us we have not idea where was our accommodation.
The logistics for Amboseli tour was better, the guide was nice and quiet, he shared his passions about the amazing birds in the park.
TH
Email Porntip | 20-35 years of age | Experience level: first safari
Lake Nakuru and Masai Mara
I'm a solo traveler and joined 4-Day Safari to Lake Nakuru & Masai Mara with another group. That's very nice experience to saw many kinds of animal in both the National parks with animal life information from George and Alan (guides). It would be better if travel with the Land Rovers :)
I missed only leopard in BIG 5 animal family so I need to go back again :)
I stayed in Nakuru City Max Hotel for 1 night and the budget camp in Enchoro wildlife camp in Masai Mara area for 2 nights. I didn't have the early morning game drive before leaving as showed in the proposal because the group need to go to another national park and I didn't go with them as I come back to Nairobi.
Last, I found something would like to open my camp door in early morning around 4 AM on the last day so until now I still don't know what is it.