Image Travel Limited
Image Travel
- Located In:
- Size:
- 5-10 employees (Founded in 2011)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $280 to $350 per person per day (USD, excl. int'l flights)
Reviews
Email Charlotte | 20-35 years of age | Experience level: first safari
Big 5 stars
Fantastic trip with Image travel for our honeymoon. From start to finish, everything was organised for us and planned well based on what we were looking for (location/activity/price etc). We spent 8 days across various safari locations and 5 days in Mombasa at the end.
Mwanje helped us to plan and organise everything and was contactable at all times, helping to update or change plans.
Anthony met us at the airport and provided private transport for the whole trip, including all transfers and game drives. He was very knowledgable, always ‘lucky’ with finding the animals, and good fun.
We saw all of the big 5, most of them close up, and the different locations provided a very varied experience. We hot air ballooned at sunrise over the Masai Mara, had a picnic out ‘in the bush’, a great view from the room over watering holes in Tsavo and visited a Masai village in Amboseli.
Would definitely recommend - a great experience all round.
DE
Email Sebastian | 35-50 years of age | Experience level: 2-5 safaris
Agency responsive and flexible but guide far below expectations
We did an 8-day safari with Image Travel Limited. The agency was very responsive and flexible in designing a trip according to our preferences. The lodges were very good and met our expectations. We booked a safari van (not the Land Cruiser option), which was generally a good decision, although the particular vehicle was a little run-down.
On the negative side, we were not overly happy with the guide. The itinerary specified that the tour includes an "experienced guide", however, our guide turned out to be no more than a driver. For most parts he was friendly and also drove us everywhere as specified, but he was certainly not the type of guide you would expect on a safari. His knowledge of the parks and the animals was only rudimentary. It was also disturbing that he repeatedly provided incorrect information when he didn't know something we asked about, rather than simply saying that he doesn't know. We were also puzzled by some behaviors that we found inappropriate for a safari guide (e.g., phone often rang during the game drives, speeding in the parks, attempts to talk us into later starts in the morning). On our previous safaris (in different countries and with different operators), the guides were very skilled at spotting animals, shared our enthusiasm about the nature and had some interesting stories to tell. Unfortunately, this was not the case during this tour.
Reply from Image Travel
Posted on Apr 9, 2020Dear Sebastian Uhrich,
Thank you for your summary observation of your driver / guide Jeffery during the 8 Days Safari.
We regret that your driver / guide did not meet your expected safari guiding standards.
Jeffery has 10 years of safari guiding experience and we have many positive 5* reviews on his safari service from our guests.
Our main disappointment was that you did not notify our office on your dissatisfaction with Jeffery,however much we kept in touch during your safari.
If you had notified us of this at whatever point on safari , we would have provided another driver / guide instead.
That you went for 8 full days without communicating to our office about it is regrettable.
Our company policy is that you communicate any dissatisfaction with our office immediately it occurs so that we can rectify it immediately...!
US
Email Sidney N. | 20-35 years of age | Experience level: first safari
Turn Key Operator made our vacation stress free
Mwaje was timely with responding to our relatively complicated accommodation. We had a complex trip which involved part private bookings and part bookings with him as we visited friends in Kenya. I was surprised how efficiently his drivers would show up to pick us up, drop off our luggage, transfer us from one accommodation to the next. It was relieving to know that we were always taken care of. One of our flights had to be changed at the last minute and Mwaje personally called and paid the driver the difference of our cab fare. It was very professional.
Reply from Image Travel
Posted on Apr 10, 2020Jambo Sidney,
Thank you for commending our excellent & professional services throughout your safari.
We are happy that you appreciated your tour driver / guide and highly qualified staff of Mara Serena Safari Hotel
We look forward to serving you again in future.
Email Luvuyo Ndyenga | 20-35 years of age | Experience level: first safari
Excellent!!!
I was very satisfied with this travel company. This was the best trip so far especially for the wildlife viewing.
The wildlife viewing was sensational. We saw an incredible depth of wildlife. The service was top notch.
20-35 years of age | Experience level: first safari
I advise you not to use this company
Booked with Image Travel in March 2014 for a 10 day Masai/Serengeti Safari commencing Sep 2014. Paid for the tour in full prior to arriving. Mwanje, the owner, was great to deal with when booking but it all went horribly wrong on arrival. Our driver wasn't paid and we were stranded on the side of the road for 3 hours on the first day. We missed our afternoon game drive and lunch. We went for the 5 star option so for our group we paid over $30k USD for the whole trip. Our first night of accommodation was paid for but after that the next 9 nights had not been paid. The deposit was paid but the remaining amounts were all outstanding. We ended up having to report the matter to police and found that over $20k of the trip had to be paid for again. Our once in a lifetime trip was turned into an absolute nightmare by Mwanje and Image Travel. Mwanje would not respond to our calls or emails. Take my advice and go with another company.
US
50-65 years of age | Experience level: 2-5 safaris
Great Safari
Our group did an 8 day safari with a couple of extra days in Nairobi. Image Travel did an excellent job of arranging everything - all we had to do was show up at the airport and they took care of everything else. Our drivers/guides were wonderful to be with, very professional, and knowledgeable. We saw everything, including the wildebeest crossing the Mara (twice) and the very hard to find leopard - got my Big 5 T-shirt and can wear it proudly and honestly. All the hotels/lodges we stayed at were superb - great service and the food was wonderful.
Overall and absolutely wonderful experience.
US
65+ years of age | Experience level: 2-5 safaris
Excellent service and an experienced driver/guide (Ben) made this the trip of a lifetime.
Image Travel was easy to deal with and plan with online. They promptly responded to all inquiries, and we received everything we were promised. The trip itself exceeded expectations. Ben, our very experienced driver/guide, made the safari itself thoroughly enjoyable and memorable. His knowledge greatly increased our safari experience. He knew where to go and when to make the most of the animal viewing activities. We would definitely travel with this highly reliable company again. Image Travel also arranged for our three day trip to Rwanda to trek for the mountain gorillas. That trip was also well-organized and resulted in the most fantastic, unforgetable gorillas sightings.
AE
20-35 years of age | Experience level: first safari
professional and flexible travel company
Image Travel Limited was wonderful, when we arrived we immediately felt part of the family)) The Company representatives were professional throughout and did everything possible to meet our expectations. In 9-days safari tour we visited Lake Naivasha and Nakuru, Masai Mara and Amboseli national parks. We saw plenty of wildlife including Hippos, Buffalos, Elephants, and we were lucky enough to see a linos and cheetahs!
The hotels were very good. Staff was very friendly. The food was fine, we had the best rooms with the best views and the best locations.
Our driver, Joseph, was very professional, punctual, knowledgeable, very safe and skilled. He shared his knowledge not only about the animals but about the culture too and showed us a part of Africa.
Dear Mwanje and Caren, thank you so much for a wonderful trip. We really enjoyed the safari and would love to do it one day again. We will return to you guys in the future if we will have an opportunity to come back. As an advise to other travelers- check the hotels through TripAdvisor and other sites, it will help you to choose the best hotel that suits you ;)
OM
Email Vikram | 35-50 years of age | Experience level: first safari
Responsive team available at a reasonable price
We booked 6 day trip visiting Amboseli NP, Lake Nakuru & Masai Mara via Image Travels ltd. Team was super responsive to every query I had before the trip started.
During the trip, everything was planned by Image travel team. Our guide, Edwin was extremely knowledgeable & friendly, while he also knew when and where to spot the big five. He helped me plan the proposal while also capturing the moment.
Image travels provided us with great hotel & travel options as per our budget and can't praise enough the hospitality we enjoyed at every place we visited. Though i believe for scope of improvement in Food and room service being provided at Mara Serena Safari lodge.
Also , i request team to arrange for better lunch in transit.
Highly recommend Image travels for the safari experience.
US
Email Kara | 50-65 years of age | Experience level: first safari
John was a great guide….he was timely, kept us safe, and showed/taught us about many animals!
We booked online from the USA and were grateful that everything went off without any problems. Tailored to our wishes. Super smooth process. Worth every penny!
