Image Travel Limited
Image Travel
- Located In:
- Size:
- 5-10 employees (Founded in 2011)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $280 to $350 per person per day (USD, excl. int'l flights)
Reviews
IT
Email Francesco | 35-50 years of age | Experience level: 2-5 safaris
Terrible experience with Image Travel
We had a very bad experience with this Travel Operator and we highly recommend you not to make the same mistake. Just to name a couple of examples:
- Program was changed last minute and we were not informed until the first day
- Pick up from hotel/ airport were often late (sometimes even by 1 hour) and with bad quality vehicles
- Instead of 3 tents for 5 people as per program payed, in 2 of the accommodation they only provided 2 room
- The refund promised for the mistake has never been effectively sent
20-35 years of age | Experience level: first safari
dodgiest tour operator ever, do not book under any circumstances!!!!!
We were in a group of 7 so my review is the same as the other you will see posted here. Do not book with this man, he will ruin your African Safari Experience. We booked with Image Travel in March 2014 for a 10 day Masai/Serengeti Safari commencing Sep 2014. Paid for the tour in full prior to arriving. Mwanje, the owner, was great to deal with when booking but it all went horribly wrong on arrival. Our driver wasn't paid and we were stranded on the side of the road for 3 hours on the first day. We missed our afternoon game drive and lunch. We went for the 5 star option so for our group we paid over $30k USD for the whole trip. Our first night of accommodation was paid for but after that the next 9 nights had not been paid. The deposit was paid but the remaining amounts were all outstanding. We ended up having to report the matter to police and found that over $20k of the trip had to be paid for again. Our once in a lifetime trip was turned into an absolute nightmare by Mwanje and Image Travel. Mwanje would not respond to our calls or emails. Take my advice and go with another company.
20-35 years of age | Experience level: first safari
I advise you not to use this company
Booked with Image Travel in March 2014 for a 10 day Masai/Serengeti Safari commencing Sep 2014. Paid for the tour in full prior to arriving. Mwanje, the owner, was great to deal with when booking but it all went horribly wrong on arrival. Our driver wasn't paid and we were stranded on the side of the road for 3 hours on the first day. We missed our afternoon game drive and lunch. We went for the 5 star option so for our group we paid over $30k USD for the whole trip. Our first night of accommodation was paid for but after that the next 9 nights had not been paid. The deposit was paid but the remaining amounts were all outstanding. We ended up having to report the matter to police and found that over $20k of the trip had to be paid for again. Our once in a lifetime trip was turned into an absolute nightmare by Mwanje and Image Travel. Mwanje would not respond to our calls or emails. Take my advice and go with another company.
HK
Email Suetman | 20-35 years of age | Experience level: first safari
Image travel have a good tour guide John.
The company changed the schedule one day before the tour. I need to stay in different hotel or camp site with my friends. But John is a professional tour guide and driver. He give us a good experience to explore the Kenya life. He is so funny and informative. I am very recommended John as your tour guide on your safari trip in Kenya!
HK
Email Wong | 20-35 years of age | Experience level: first safari
Image travel have good tour guide john
This company suddenly changed my hotel and route of my journal. However, thanks to our professional and funny tour guide john, i enjoyed this safari trip. He is very helpful and imformative. He also shared a lot during the long drive between parks. We would love to find him again for next game drive.
HK
Email Yin Cheung | 35-50 years of age | Experience level: first safari
Under average accommodation arrangement
The company have some messy arrangement on accommodation, and change or cancel the accommodation on last minutes.
Actually I enjoy the safari tour with the excellent tourist guide - John, who is knowledgeable and funny guide, and the driving skill is excellent. During the whole trip, he is willing to share his information to us , I really enjoy with the tourist guide.
DE
Email Sebastian | 35-50 years of age | Experience level: 2-5 safaris
Agency responsive and flexible but guide far below expectations
We did an 8-day safari with Image Travel Limited. The agency was very responsive and flexible in designing a trip according to our preferences. The lodges were very good and met our expectations. We booked a safari van (not the Land Cruiser option), which was generally a good decision, although the particular vehicle was a little run-down.
On the negative side, we were not overly happy with the guide. The itinerary specified that the tour includes an "experienced guide", however, our guide turned out to be no more than a driver. For most parts he was friendly and also drove us everywhere as specified, but he was certainly not the type of guide you would expect on a safari. His knowledge of the parks and the animals was only rudimentary. It was also disturbing that he repeatedly provided incorrect information when he didn't know something we asked about, rather than simply saying that he doesn't know. We were also puzzled by some behaviors that we found inappropriate for a safari guide (e.g., phone often rang during the game drives, speeding in the parks, attempts to talk us into later starts in the morning). On our previous safaris (in different countries and with different operators), the guides were very skilled at spotting animals, shared our enthusiasm about the nature and had some interesting stories to tell. Unfortunately, this was not the case during this tour.
Reply from Image Travel
Posted on Apr 9, 2020Dear Sebastian Uhrich,
Thank you for your summary observation of your driver / guide Jeffery during the 8 Days Safari.
We regret that your driver / guide did not meet your expected safari guiding standards.
Jeffery has 10 years of safari guiding experience and we have many positive 5* reviews on his safari service from our guests.
Our main disappointment was that you did not notify our office on your dissatisfaction with Jeffery,however much we kept in touch during your safari.
If you had notified us of this at whatever point on safari , we would have provided another driver / guide instead.
That you went for 8 full days without communicating to our office about it is regrettable.
Our company policy is that you communicate any dissatisfaction with our office immediately it occurs so that we can rectify it immediately...!
PH
Email Loma Mier | 35-50 years of age | Experience level: first safari
Be detailed
Mwanje the owner is fast in answering query, we were able to agree on the price as early as November 2013 and the terms of payment, I send my deposit as a guarantee of my travel, but after a month he ask again for additional deposit which is not our agreement, nevertheless I sent the money. On the later months he said again that the price rise up due to additional park taxes which based in my research it was implemented Sept. of 2013 way behind before we agreed on the price, he add the price US$ 125.00 pr person which I don't have a choice since I already send 2 times partial payment. I also make clear that I want car with aircon and he agreed to give us a Land Cruiser car with aircon, but during our tour, the aircon is not functioning. So my advice before sending money is to have a contract that in case all your agreement be change, he will return the money or you have the option to cancel your tour.
Great communication and flexible operator, but guide could have been better
Mwanje did a great job arranging a safari to meet our requirements. He is a punctual with email communication and willing to go the extra mile.
Be sure to check how long it takes to get from on destination to another by car - especially if you need to traverse Nairobi!
OM
Email Vikram | 35-50 years of age | Experience level: first safari
Responsive team available at a reasonable price
We booked 6 day trip visiting Amboseli NP, Lake Nakuru & Masai Mara via Image Travels ltd. Team was super responsive to every query I had before the trip started.
During the trip, everything was planned by Image travel team. Our guide, Edwin was extremely knowledgeable & friendly, while he also knew when and where to spot the big five. He helped me plan the proposal while also capturing the moment.
Image travels provided us with great hotel & travel options as per our budget and can't praise enough the hospitality we enjoyed at every place we visited. Though i believe for scope of improvement in Food and room service being provided at Mara Serena Safari lodge.
Also , i request team to arrange for better lunch in transit.
Highly recommend Image travels for the safari experience.