They never sent me detailed info of my trip. I had to claim dinners and sunset safari :(
The Outlook Safaris made the transfers and there were always on time. We also stayed one night near the airpot. I like the accommodation and the food. The Hippo Hollow hotel was nice also and the Kurt Safari Co was great with good guides.
The only problem was Kruger Park Travel. We had to continually write asking for times of our trip because they never sent us detailed information. We also had ... Read moreto claim dinners, they are already paid and the hotel did not know it. They tried to give us a safari day instead of one morning and one afternoon . And it's not the same! in the heat of the day they are not animals.
We had to argue a lot with Kylie and got to give us a night safari on the last day ... but the information never came, we spend four days asking the guides and the staff if they knew what we had to do that day. I would never hire this agency.
Reply from Kruger Park Travel :
Dear Clara,
My sincerest apologies that you found aspects of your trip planning and co ordination unsatisfactory. I assure you that we strive to provide our clients with the best possible advice and recommendations before and during the trip.
After investigation I can provide some light on the matter.
1. Our reservations team emailed you the travel voucher which would contain all the times and ... Read morepick ups for your safari drives. It would seem that you never received that voucher and for that I do apologize.
2. Our suppliers call the hotel each and every night to confirm pick up times and this has worked well for us for many years, as we are not on tour with you. If this too never happened, I apologize again and will certainly investigate the short comings.
3. In regards to the dinners, I will certainly follow up with the hotel as this is certainly un acceptable as we make a booking and pay for breakfast, dinner and the bed night.
4. The tour that was booked never included a night drive, and just to explain, we do not facilitate the night drives. This is done by the National Park Rangers and they have a minimum departure requirement and also can cancel at the last minute. So it is extremely difficult to make confirmed booking until on the day, unless there is already other people booked on the trip.
I am however pleased that my suppliers provided you with a sufficient service and I will extend the message onto them.
Please accept once again my sincerest apologies, but if you had just received the travel voucher, all of the above could have been avoided.
Michael Swart
Managing Director
Amazing & Refreshing
Thanks to Kylie Haslam for arranging a great weekend at the Tsakane Safari Camp. It was a three day open Safari with walks each day, camp fires and tents in the wild. What a great time and I would highly recommend it.
Very good service and great people.
Wonderful experience. We had a great time. Nice food and clean facilities. Most important is all the people who work there are so warm and passionate. Thank you guys.
Met all our needs...
Our trip went well to Kruger NP with a fly in safari over 3 nights. The flights, ground transportation and lodge worked seamlessly together and met all our needs. Overall, we were impressed with the coordination and quality of services provided.
Really enjoyed my safari with this operator, with great guides and really well organised.
I was really impressed with the entire safari from the pick up at the airport from our lovely guide FJ, to the many game drives we had plus the great food. We also enjoyed an amazing outdoor braai on the first night that was incredible. I couldn't fault the trip.
An unique experience in the wild!
The staffs arranged the trip for everyone well. The service and the experience was perfect!
Faultless
When we started looking at safari tours we had selected Kruger Park Travel amongst several other tour operators to obtain quotes and ideas. From the first response that we received from Kruger Park Travel we knew we had found the right company, they delivered a range of options and recommendations that felt as if they were working hard to tailor a safari to meet our needs rather than fit our needs ... Read more into a predetermined tour plan. Once we had booked they maintained regular contact with itineraries and confirmation of bookings, arranging everything from the airport pickup through to our final drop off at the end of the tour. The safari tour itself was exceptional with great accommodation and the tours well staffed and well planned to maximise our time seeing the animals. On the last day we asked if we could book an additional sunset tour before leaving and Mike and Kylie worked hard to slot this in and make all the arrangements. Not everything on a safari tour works seamlessly but with Kruger Park Travel we were made to feel that no problem was too small and that they were only ever a phone call away. Would highly recommend time and time again.
Great personal service and all queries followed up
I booked this tour from Australia and was very happy with the level of service relating to the many queries I had whilst choosing a tour operator. I travelled alone and was wanting to have all details of the booking, including stopover in Johannesburg arranged prior to final selection.
Kruger Park Travel includes phone contact ability (some operators do not) and direct conversation made it ver ... Read morey easy to finalise everything. Will definitely recommend to others considering Safari trip
14 Day Kruger, Victoria Falls and Cape Town Holiday - a wonderfull experience
First our holidays were wonderfull and it will be a very good memory for all the family
We booked through internet and we have been very satisfied with the organization of the trip. The hotels were perfect and in each you manage to find a solution to accomodate our family (2adults + 3 kids) in same room or connecting rooms. We encountered no issue related to your services during this trip (3 diff ... Read moreerent hotels and 3 flights + transfer). All was smooth, we just need to follow and enjoy !
To conclude, I will (and already did to one workmate) recommend your services.
Great Safari! One issue but this was sorted the following day.
We booked a 4 day safari in Kruger National Park and opted for the Panorama Route. We received full itinerary following purchase. We were so excited.
We arrived at the accommodation (Sabie River Bush Lodge - highly recommended, just 15minute drive from the park), but the itinerary did not make what we requested. Evening safari and Panorama Route was not listed. Accommodation helped us get in con ... Read moretact with Kruger Park Travel. We exchanged a few emails and phone calls, but was sorted the following day. We only had the Panorama Route mini version which was a shame.