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Caroline   –  
Taiwan TW
Visited: October 2021 Reviewed: Mar 24, 2022

Email Caroline  |  35-50 years of age  |  Experience level: first safari

The review below is the personal opinion of Caroline and not that of SafariBookings.
Marek Adventures is lying to us.
1/5

Marek Adventures totally is a lier. We paid a third of the tour cost. Because COVID-19, we are following cancellation policy of contract, before 45 days that we formal notice of cancellation to Marek Adventures. (Our tour time was 2021/10/10~2021/10/22, we were 2021/05/19 to formal notice Marek Adventures)
Marek Adventures said we need waiting all hotels/ lodges refund deposit to Marek Adventures then Marek Adventures will refund our money to us.
We asked Marek Adventures about the refund progress, Marek Adventures always answered “on-going”. The latest got the refund progress status was on 2021/09/17. We tried to contact the boss, Carlo (before is contact the other person, Blanca Carlo). He always had different reasons not to reply to the progress of the refund. 2022/02/27 was the last message we sent to Carlo, Carlo hasn’t read it and reply till now.
We contacted each hotel/ lodge, tried to understand what’s the problem to stuck refund. We asked 9 hotels/ lodges, 5 hotels replied our mail, one is permanently closed. Those hotels/ lodges didn’t charge a deposit from Marek Adventures. From beginning to end, Marek Adventures is lying to us.
Marek Adventures is without integrity and irresponsibility!!!!!

Average User Rating
1.0/5
Rating Breakdown
  • 5 star 0
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 1
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