50-65 years of age | Experience level: first safari
Extremely unprofessional Safari - I recommend you do not book
My sister and I booked a safari with Utopia Safari, guided by owner Exude. and it was a complete disaster from start to finish.
* From the very beginning our driver failed to pick us up, and Exude offered one excuse after another.
*Exaud was unprepared - not hat , no bug spray ( we shared ours)and even delivered us to the wrong location for our overnight of which he as to see our itinerary to know where to take us.
*During the safari, he was distracted by business calls and focused on his camera and other toys rather than the experience he was supposed to provide
* He admitted this was his first safari in a while because he had been working mostly in the office marketing.
*We were taken to the wrong location , again, mid-safari, and he blamed the government and the company for not notifying him of site relocation, showing a complete lack of preparation. We inquired to be told an emails are sent 2 months in advance with relocation notification.
*Our safety was ignored as he led us through challenging terrain without consideration of risk resulting in my sister's injury.
*To top it off he dropped us at the airport only to be told we were a day late and missed our departure flights.
These are only a sprinkle of incidences. Exude claimed to see a memorable safari "EXPERIENCE" , but all we received was a disorganization, distraction and negligence. When we requested a 50% refund, he insultingly offered only 20%. While he may know about animals, that knowledge ends there - he cannot run a professional safari business.
I strongly advise anyone considering Utopia Safari to look elsewhere. This experience cost us time, money and peace of mind.
PT
50-65 years of age | Experience level: first safari
an excellent operator with very capable people
Excellent organization. Excellent team Rafiki Tembo Tours
Always ready to show us the best
Dedicated people, always with a smile, always punctual, never let us run out of water and Coca-Cola :)
It was the 1st Safari I did and I loved it. For what I saw, for the company, for the joy emanated by the team Rafiki Tembo Tours
humble people, they received us at the airport as if we were the most important people in the world
When I go back there, I want this team Rafiki Tembo Tours again
Rafiki Tembo Tours it is excellent and Tanzania is beautiful
Lígia (Portugal)
UM
35-50 years of age | Experience level: first safari
Jolly young man,friendly,respectful,honest and made us enjoy the adventure trip i would recommend
There worth it all
Good at time keeping
Safety measures at 100%
Respectful team and made our trip memorable
The fact that we had just visited uganda for the first time they made us feel
At home.made our anniversary trip worth it
I recommend them 100% because there affordable too👌
50-65 years of age | Experience level: 2-5 safaris
An outstanding experience.
Right from my initial enquiry we had great communication & lots of information from Sharon and also Didas regarding our booking. We had an amazing time from start to finish. Our guides made us feel very much at ease. We learnt so much from doing this safari. On day one we were met at Arusha airport by Didas and Gody, our guide & driver and given our safari hats. First stop was Tarangire National Park where we did a morning drive. We got to see so many animals including Giraffe, Elephants and monkeys. At lunchtime Didas & Gody served us a picnic. Afterwards we continued our drive in Tarangire National Park. We stayed overnight at Eileens Trees Inn which was a lovely place to rest for the night. The next morning we continued our adventure and visited Ngorongoro Conservation Area which is a huge area inside an old volcanic crater. Lots more animals to see including Zebra, Lion, Elephants, Rhinoceros, Hyena, Wildebeest, warthog and more monkeys. Absolutely amazing, the views were also spectacular. Afterwards, we also stopped for another picnic. Our guides Didas and Gody also had a surprise for us at the end and that was to visit a Massi family. This was outstanding and so interesting to see how they lived. The culture of this was so interesting too. We highly recommend.
ES
20-35 years of age | Experience level: 2-5 safaris
Amazing day in Joburg, great guide!
We visited Johannesburg with Moafrika for the second time with our Kiaora Travel groups. Everything was wonderful. Thanks to our guide Thomas for everything. He is very knowledgeable about history and the city. He drives well and carefully. Highly recommended!
FR
35-50 years of age | Experience level: first safari
They really care about clients experience.
We were lucky to have a great guide and saw all the animals we had dreamed of. Our safari team was excellent as well; the atmosphere was kind and peaceful—exactly what I needed.
I would recommend that the operator provide 1.5-liter water bottles for clients to reduce plastic consumption. Aside from that, they really did their job well.
35-50 years of age | Experience level: 2-5 safaris
Professional and great communication.
From the very start of booking our trip we had great communication & lots of information regarding our booking. We had an amazing time from start to finish. Our guides made us feel very much at ease. We learnt so much from doing this safari. We got to see so many animals and we also did the Ngorongoro crater. Absolutely amazing, the views were spectacular. Our driver and guide also had a surprise for us at the end and that was to visit a Massi family. This was outstanding and so interesting to see how they lived. The culture of this was so interesting too. We highly recommend.
CA
35-50 years of age | Experience level: first safari
An unforgettable trip🤩🤩
We received excellent service from Kimgoni and our guide Ali ( who really worked very hard to show us ALL the animal species ). Despite some complications due to the rain, Ali was able to adapt to the conditions and guide us safely. In addition, Stephano, the owner of Kimgoni, took the time to call us to make sure we were still having a good time, despite the setbacks caused by Mother Nature.
I recommend Kimgoni to everyone.😊😊
FR
35-50 years of age | Experience level: first safari
Excellent agency that responds to all requests... I highly recommend it.
Excellent agency. Andrew and his team do everything necessary to ensure a pleasant stay and find the best solutions to our requests. Highly professional and accommodating. Thank you!
(automatic translation from French)
DE
50-65 years of age | Experience level: 2-5 safaris
Perfect support from the first contact, through the selection of the safari, to the actual execution
Perfect support from the first contact, through the selection of the safari, to the actual execution.
Very customer-oriented, well chosen lodge, professional driver and good car.