Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 13
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 13 Reviews
Ron & Marge   –  
United States US
Visited: July 2025 Reviewed: Jul 23, 2025

Email Ron & Marge  |  65+ years of age  |  Experience level: 2-5 safaris

A Wonderful Tour Guide
5/5

My wife and I thoroughly enjoyed our Rwanda tour led by Emmy. From beginning to end, he was a wealth of knowledge about the history of the country and current conditions. He made sure that every activity on our schedule including a tour of Kigali that included the genocide museum, 2 gorilla treks, a golden monkey trek, and a visit to the Ellen Degeneres campus all took place without a hitch. He also miraculously got us to the airport on time for our departure in spite of a gridlock traffic jam! We would definitely use his services on our next visit.

Nicole   –  
United States US
Visited: July 2025 Reviewed: Jul 21, 2025

Email Nicole  |  50-65 years of age  |  Experience level: 2-5 safaris

Absolutely amazing, service-oriented, and insightful
5/5

Our guide was amazing. We learned so much about Rwandan culture from a real insider perspective that you cannot learn on the internet or anywhere else. He was extraordinarily responsive, service oriented and made things happen for us that we didn’t know were possible. He got us the best guides and trekkers to see the mountain gorillas and we had the time of our lives!! Our trip would not have been the same without him.

Alex Ruiz   –  
United States US
Visited: July 2025 Reviewed: Jul 20, 2025

Email Alex Ruiz  |  50-65 years of age  |  Experience level: first safari

Very knowledgeable, courteous and full of Rwanda history lessons.
5/5

The Tour was amazing! Our guide was always on time and ready for a full day adventure. From Gorilla Trekking to our Safaris we had an outstanding experience with the opportunity to see so many of Africas wildlife. It truly left me speechless at times. Watching my Daughter and son for fill their lifetime dream to see Gorillas in the wild filled my heart with joy. We stayed at a wide range of hotels with The one and Only being my favorite. I truely recommend Offtrek adventures for your next trip.

Diego   –  
United States US
Visited: July 2025 Reviewed: Jul 20, 2025

Email Diego  |  20-35 years of age  |  Experience level: first safari

A genuine, accommodating, kind and experienced operator you can’t help but admire!
5/5

We just got back from an unforgettable 9-day trip through Rwanda with Offtrek Safaris and can’t recommend them highly enough. I went with my wife, brother-in-law, and father-in-law, and everything from start to finish was incredible.

We trekked with mountain gorillas and chimpanzees, went on safari (and saw the Big 5 plus tons of other amazing animals), stayed in beautiful hotels, and had some of the best food we’ve ever had while traveling.

The real standout though was our guide, Eric. He was absolutely phenomenal—super knowledgeable about both the wildlife and the history of Rwanda, and he brought the entire experience to life in a way that made it feel really special. It honestly wouldn’t have been the same without him.

Offtrek was also much more affordable than many of the other companies we looked into, but still felt totally high-end and personal. Everything was well-organized, thoughtful, and smooth from beginning to end.

If you’re thinking about visiting Rwanda, book with Offtrek—you won’t regret it.

Tiffany Ruiz   –  
United States US
Visited: July 2025 Reviewed: Jul 20, 2025

Email Tiffany Ruiz  |  35-50 years of age  |  Experience level: 2-5 safaris

The most thoughtful, organized, and heart-driven tour company I’ve ever traveled with—every detail w
5/5

WOW—truly the trip of a lifetime!
I’ve traveled extensively, but this was by far the most thoughtfully planned and beautifully executed journey I’ve ever taken—thanks to Emmy and our incredible guide, Eric.

From the very beginning, Emmy made the planning process seamless. He listened to what we wanted, worked within our budget, and somehow crafted a trip that was even more special than we imagined. He added thoughtful extras that made a lasting impact—including a visit to the Genocide Memorial, which gave us such meaningful insight into Rwanda’s history and culture. Before the trip, he even hopped on a call with me to go over packing and details, and he continued checking in to ensure everything went smoothly.

When we arrived, we were warmly welcomed and guided straight through customs to meet Eric. Our luggage was delayed, and Eric immediately took us to pick up essentials. Emmy, meanwhile, personally followed up with the airport daily and hand-delivered our bags once they arrived. He even drove three hours just to join us for dinner one night!

Both Emmy and Eric were incredibly personable and easy to connect with. They made my brother’s birthday extra special by coordinating surprises at the hotels, and every property we stayed at felt unique and luxurious—with phenomenal food throughout.

As for Eric—what a gem. I’m a veterinarian who has spent months living in South Africa, and I was blown away by how much I learned from him. His depth of knowledge about the animals and Rwandan culture was astounding. He’s an exceptional safari guide—thanks to him, we saw the Big Five and so much more—and he’s also a brilliant photographer who helped me sharpen my own photography skills along the way.

I wouldn’t change a single thing about this trip. We’re already planning our next adventure (Tanzania!) with this amazing team. I can’t recommend them highly enough!

Edith   –  
United States US
Visited: September 2020 Reviewed: Jul 6, 2025

Email Edith  |  35-50 years of age  |  Experience level: first safari

Patient and Professional
5/5

Our trip was scheduled during the COVID pandemic when a lot of traveling had been suspended. Rwanda was one of the few countries that had implemented strict and effective protocol which allowed us to safely enter the country for eco tourism.

OffTrek Safaris was the consummate tour guide. They were timely and professional. Our schedule was clear and we entered the park and lodges with ease. Our tour guide, Emmy, was extremely patient and was committed to helping us spot the big five animals in the park. He helped us take amazing photos along the way.

I will remember that safari fondly and will definitely use OffTrek Safaris again when I visit Rwanda in the future.

Clint   –  
United States US
Visited: June 2025 Reviewed: Jun 25, 2025

Email Clint  |  50-65 years of age  |  Experience level: first safari

Emmy is always prepared and very friendly.
5/5

Emmy was in contact with us before our arrival so that we knew what to expect. He was very organized and clearly communicated all of our trip logistics so we never had to worry about a thing. He was friendly, prompt, easygoing and eager to share Rwanda with us. He truly wanted us to have a wonderful experience and we did.

Rachel   –  
United States US
Visited: June 2025 Reviewed: Jun 12, 2025

Email Rachel  |  50-65 years of age  |  Experience level: first safari

So well organized and knowledgeable but the main thing is his kindness.
5/5

We spent three days with Emmy and our family misses him already. So thoughtful, joyous, and funny. He organized every day and was absolutely a highlight of our time in Rwanda. I would recommend working with him to everyone I know.

Alaina   –  
United States US
Visited: June 2025 Reviewed: Jun 11, 2025

Email Alaina  |  20-35 years of age  |  Experience level: first safari

Incredible tour guide who I’ll remember forever
5/5

My family and I had the most incredible and memorable experience in Rwanda we could’ve hoped for, all thanks to our amazing tour operator Emmy. Everything went so smoothly from the minute we stepped off the plane—Emmy was communicative, timely, very knowledgeable, and most importantly a wonderful person. He went above and beyond, even picking out a few fantastic restaurants for us to eat lunches at on our drives. By the end of our tour, it felt like we’d known him for weeks or months, not days! We were very sad to leave both him and Rwanda behind.

The tour itself was truly spectacular—trekking and seeing the gorillas is an experience I’ll never forget.

Beili   –  
United States US
Visited: June 2025 Reviewed: Jun 11, 2025

Email Beili  |  20-35 years of age  |  Experience level: first safari

Emmy was the gold standard for what I would want in any tour guide going forward: a friend.
5/5

The perfect way to see Rwanda! Thank you Emmy for everything.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 13
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0
Write a Review

Disclaimer

  • All corporate and/or tour info is provided by OffTrek Safaris, not SafariBookings