Umubano Tours
- Located In:
- Size:
- 10-20 employees (Founded in 2007)
- Member Of:
- RTTA, PURE TRAVEL & EAC VISION
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $70 to $957 per person per day (USD, excl. int'l flights)
Reviews
AE
Email Andrey | 20-35 years of age | Experience level: 2-5 safaris
great stuff!
Hey there
We (couple 32yo) came from Dubai to Rwanda to visit the guerrillas. Never though it would be so great really. Guides very friendly and helpful, and the whole processed is very well arranged (mind that it's in pretty much wilderness, mountains have no paths etc.). We took medium distance route, and have to say seems right - don't go long unless you're really fit :)
Great thanks to guides, to community and to gorillas!
Email Donald and Carole | 65+ years of age | Experience level: over 5 safaris
Touring Rwanda with Umubano
We have recently returned from a week in Rwanda excellently organised by Umubano Tours. Our travels incorporated Kigali, chimpanzee trekking in Nyungwe then on to Lake Kivu where we visited Napoleon's Hat island with its 5 million bats before heading to the Volcanoes National Park and the highlight of our trip, trekking both the gorillas and also the golden monkeys.
Everything was seamlessly organised by Umubano and we felt relaxed and comfortable in their care knowing that they had paid great attention to detail and everything was planned and ready for our trip. All communications beforehand were replied to very quickly and all questions answered to our satisfaction. When we arrived at Kigali airport we were met by Bosco who was to be our driver and guide for the whole week. What a pleaseure it was to spend time with him. Always smiling and friendly Bosco went out of his way to be helpful even to the extent of getting one of our shoes repaired when it broke during the chimpanzee trek. By the end of the week we not only had a driver and guide but a friend. Thank you Umubano. You were great and we recommend you without hesitation.
Email Dillon | 20-35 years of age | Experience level: over 5 safaris
Friendly, professional, efficient
I can't say enough good things about Umubano. They answered all my questions pre the tour, the pick-up in Kigali was efficient, the driver friendly and the accommodation near the park was clean and warm. All at a very reasonable price. And, of course, seeing the gorillas was a mindblowing, once in a lifetime experience! Highly recommended.
Email Sara | 20-35 years of age | Experience level: 2-5 safaris
Great personalized experience to see the gorillas
My mom and I booked a 4-day Gorilla/Golden Monkeys/Dian Fossey tour in March 2016. Our booking was completed over email with Herbert who was very responsive to initial inquiries and sent us a very detailed itinerary. He also customized our tour based on our flight schedules.
Our driver Didier was very friendly and helpful. He managed to get some extra gear for us that we did not have, and offered to take us to other tourist destinations in the afternoons on the days with shorter hikes in the morning. He also managed to get us an easier hike to see the gorillas because we had a tough hike up Bisoke the day before.
We also enjoyed our stay at Le Bambou Gorilla Lodge. The beds were very comfortable and food and service was excellent (by Rwandan standards).
Our only complaint is that the difficulty level of Dian Fossey/Mt Bisoke hike was a bit misleading. In the itinerary, it is described as 90 minutes to 3 hours depending on fitness level. In reality, it is more like 90 minutes to 5 hours (one way), and the slopes are steep and get very slippery even after a drizzle (expect to fall).
US
Email Sam | 20-35 years of age | Experience level: first safari
1 day 1 night Gorilla Trek - fantastic experience
Herbert was fantastic. Prior to the trip, he and his team were very responsive over email. Our trek and 1 night stay went by without a hitch, and the group had a blast. On the day itself, Herbert picked us up promptly from our hotel in a comfortable safari jeep. He was a great host and driver, and was also very knowledgeable about the area and the gorillas. We stayed at Villa Gorilla, which was a really lovely, homely experience. The food and views were amazing. Highly recommended!
DE
Email Anna | 20-35 years of age | Experience level: first safari
We climbed on the mountain Bisoke in Ruanda. It was an wonderful Trip!
The Service was on Time, everything was without problemes. I really enjoyed the trip! It was great, thank you for the nice adventure.
Email Michelle Tinkhof | 20-35 years of age | Experience level: 2-5 safaris
Breathtaking. Beyond amazing and beyond what words can explain. Experience of a life time !!!!!!
Their communication, organisation and tour guides were brilliant. Everything from the minute we met them were profesional. They were AWESOME!!!!!
TR
Email Gul Fatma Engindeniz | 50-65 years of age | Experience level: over 5 safaris
I can say only one word = perfect organisation
When I decided to make a trip for Rwanda, I contacted around 10 travel agencies. Only Umubano Tours replied to all my questions very quickly. And for this reason I choosed Umubano Tours for realising this trip. My experience and my feelings have right. The organisation was perfect. My guide Didier also gave me a lot of informations about Rwanda, the life of the people. I visited a lot of African countries but this trip at Rwanda was excellent.
HR
Email Darjan | 35-50 years of age | Experience level: over 5 safaris
UMUBANO TOURS excellent and very proffesional services!
Umubano tours-excellent and very proffesional services! Our group of 6 persons booked 2 weeks tour Burundi, Rwanda and Uganda with Umubano, and we were fully satisfied with their excellent services and best prices in compare with other travel agents. If you plan your tour to one, two or all three countries, I recommend Umubano tours. Bellow is my message sent after our tour to director Herbert who organized us whole tour:
Hello Herbert!
We arrived home, and we just want to thank you for excellent service for our tour. Program was great (we only missed drum makers on the way to Kampala, since they were not on the way), accommodation was very good (only at Nyungwe was a bit lower because of common showers and toilets and lodge was full of guests, but on the other hand for example accommodation with a view to lake Mutanda was stunning), and the food was great all the way. Gorilla trekking in Uganda was unforgettable.The price for the tour, even high in compare with other destinations, was the best in compare with other travel agents which I contacted, and I contacted many of them.
We all traveled a lot before, and we agree that this was the most beautiful parts of Africa we visited.
Specially we want to say that we were very satisfied with Chris as our guide and driver. We really don't have any complaint to him, since he was on high level each day.
Finally I want to thank to you for your prompt and detailed answers to all my questions and e-mails. All by you was professionally done.
We will surely reccommend your agency to anyone who plan to travel to Burundi, Rwanda and Uganda. And I already recommended it to my friend who has travel agency in Croatia and who plans to run this tour in the future.
Amazing Gorilla Trek!!
Umubano provided us with unbelievable service before, during and after our gorilla trek. They gave us a fair price and treated us with the utmost professionalism throughout. In addition, we also established an enduring friendship with Herbert, an incredible individual.