Our Guests on Safari
Africa Flash Mc Tours & Travel
- Located In:
- Size:
- 10-20 employees (Founded in 2008)
- Member Of:
- ATTA, KATO & Travelife
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $600 per person per day (USD, excl. int'l flights)
Reviews
QA
Email Nan | 20-35 years of age | Experience level: first safari
Both Good and Bad Experiences (9-day trip with kids)
I just came back from a 9-day safari trip from Kenya and Tanzania. I want to write down both good and bad experiences. We have 2 adults, one 10.5-year boy and one 2.5-year girl.
Good experiences. (Peter is the one who runs the company)
1. Peter is very nice, from email contact to meeting me in the airport.
2. Peter upgraded my last night room in Nairobi for free, since I had some bad experience (see shortly below).
3. The travel guide is good.
4. The hotels are good.
Bad experiences.
1. On the trip from Masai Mara to Serengeti, Peter told me that it will take 4 hours. In fact, it took 14 hours, which was a terrible mistake. Although Peter said later that there is another route that he tried to ask the driver to use, however, I don't quite trust it since (a) the > 12 hours route is written in the itinerary; and (b) we have met in that day, if he knew another way, he should change it. BTW, the 12 hours driving is without traffic, but with very bumpy and dusty road.
Things got worse that night that the car we ran out of gas, in the middle of the big Serengeti national park. I don't know how professional people can make such mistakes. That was totally a mess, and we were lucky that the Tanzania guide found his friend to fix the problem, which took one hour. The worst case could be that we stayed in the car with kids for the whole night.
2. The car in Tanzania was bad, with a lot of dust, which made my daughter coughing and in fever for 2 days. Peter has no ability to change it, since it is from another company.
3. From Ngorongoro to Lake Manyara in Tanzania, it should take only a little bit more than one hour. However, in fact, it took us 4 hours. The reason is that Peter forgot to buy the pass. In Tanzania, you cannot even pay cash for the national park, the money should be transferred and the car should be registered before hand. This made us very unhappy since my son was sick and we wasted >2 hours for the pass (ticket) that was not prepaid.
Adding to the above bad experience is that, if you take more hours (for nothing) on the road, simply you have less hours to see animals, which you have paid for.
Again, Peter is very nice and he is very sorry for my bad experiences. However, I have to write down my experiences.
Reply from Africa Flash Mc Tours & Travel
Posted on Oct 1, 2015Dear Nan
I would like to thank you for choosing to travel with us and having shared your experience, and also apologize to you and your family for the challenges you faced during the safari with my company as below;
1. On the distance from Maasai Mara to Serengeti - When I gave you the distance on the safari I used google map to determine the shortest distance, and I was hoping to use the road that crosses Maasai Mara directly to the boarder and that would have reduced the time by half, but after further consultation while on safari I opted we use the longer distance but I was not aware it would take 14 hours to the to get you to Serengeti. I apologize because it was my responsibility to know this would happen and I should have informed you accordingly.
On the fuel part, I never knew that happened until I saw and read your review. I have contacted our handler in Tanzania and he informed me that the vehicle still had fuel in it as the Land Cruisers have 2 tanks, and after the first tank ran out, the knob that was supposed to allow the second tank to begin it's consumption failed thus why the vehicle failed and they were able to manually transfer the fuel to the 1st tank and continue with the safari although this took an our of your time. This would have been avoided if I had taken adequate measures and ensured that the vehicle being offered on the Tanzania Part was well maintained and had not failed along the way, thus I take full responsibility for this and apologize for putting you and the family in that position.
2. The car in Tanzania, was a total failure on my part. After closing on the car on the Tanzania Part and being assured that the car was what I had requested, I should have traveled to Tanzania and ensure what you were offered is what had been agreed between me and my handler in Tanzania, and if this was not the case I would have put a mechanism to have another vehicle in the stand still ready to replace it. I can assure you that this information is very important to me and that I will ensure this never happens again.
3. As for Ngorongoro to Lake Manyara, I assure you that it was not a complete failure on my part as I had paid all your fees before hand through my Tanzania handler and you should not have had any delays, and when you called about this I made every effort to ensure this was resolved including sending additional cash to guide Leonard to ensure the trip proceeded without any further stalling and resolve the issue with him when you got back.
In light of the above I have put all the necessary measures to ensure the above never happens again, including buying a Land Cruiser purposely for Tanzania Safaris and opening an office in Tanzania to handle all our transport issues within the shortest time possible.
Thanks for Choosing us
Peter & the Team
Incredible Safari Experience
Peter and his team have provided our group with an excellent and friendly service whilst educating us about all of the animals at the Amboseli National Safari Park. Throughly enjoyed the Safari and would definitely recommend booking with Africa Flash Mc Tours.
Email Ken Surridge | 50-65 years of age | Experience level: over 5 safaris
Outstanding
We (a group of 8) visited Amboseli with Africa Flash Mc Tours. They made all the arrangements including student rates for the park. Communication was clear, and their staff were polite and professional. This was not my first trip organised by the company, and as previously, they took excellent care of myself and my team. I would have no hesitation recommending them. Furthermore, I visit Kenya 2 to 3 times a year with groups and will use them with confidence on future trips.
Email Luan | 20-35 years of age | Experience level: first safari
Fantastic Safari
Brilliant safari, amazing tour up Mount Kenya and more! Peter and his team are organised, efficient and very friendly! Made us feel extremely welcome and comfortable! I would definitely recommend!
CR
Email Sasha & Gilberto | 35-50 years of age | Experience level: first safari
An experience to remember
From the first moment we contacted Africa Flash McTours & Travel the attention was great; Peter was very nice and always answered our questions and made the booking process really easy for us; facilitating better camps as per our request. As we arrived in Nairobi everything went smoothly; and Cyrus our driver was on time the next day to take us to Mara. We spent the most exhilarating 10 days of our lives, visited Mara, Naivasha, Nakuru, Amboseli and a great small camp in Tsavo East! Some errors in booking and payments were made; as well as itinerary issues but aside from that; the experience with Africa Flash McTours & Travel was a great one
QA
Email Prasenjit | 35-50 years of age | Experience level: first safari
Excellent Safari by Peter and his crew!
Peter answered possibly over 50 emails to customize our trip to our liking. He was always very prompt with his responses which were detailed and insightful. We had a memorable and excellent trip. Everything went smoothly. His suggestions were great. Martin was an excellent guide. I would go back to him for a trip to Tanzania or Uganda in the future. We went to Masai Mara, Amboseli, Tsave East and West, Naivasha and Nakuru.
Email Vish | under20 years of age | Experience level: 2-5 safaris
2nd time with Flash Mc Tours - Amazing!
Peter and his team have been fantastic this time again. They offer a competitive, clear price with no hidden charges. Peter looked after us from the beginning of our trip right till the end. The collection and drop-off in Nairobi was painless and Leonard, the tour guide, was well informed and jolly. We stayed at Kibo safari camp in Amboseli National Park which is a paradise in itself. Fully stocked bar, delicious food, courteous service and amazing views of Mt. Kilimanjaro combined with a swimming pool provided for a relaxing stay.
Will definitely be using Peter and his team again when I'm back in Kenya next year.
IN
Email Sid | 20-35 years of age | Experience level: 2-5 safaris
Dedicated Tour Guides FTW
I am extremely happy with my experience on safari with Africa Flash McTours. My mum and I set out with the hopes of spotting the Big Five on the Mara - we did that and so much more. Our tour guide was very knowledgeable (James), and very dedicated to giving us a great experience. In fact, after a successful day out in the Mara, James suggested that we do a safari of Lake Naivasha (despite our initial misgivings) and his suggestion proved to be spot on; the wildlife by the Lake was very different and definitely worth seeing. I heartily recommend Flash Mc Tours to anyone looking for cheap and good safari experiences.
SE
Email Karin | 20-35 years of age | Experience level: first safari
Amboseli 3 days/2 nights safari
Everything from first contact went smooth and easy. On site Peter made us feel very welcome and made sure we had everything we needed. Beside the safari we had also booked three hotel nights in Nairobi through the company. Peter made arrangements and helped us with getting around to the things we wanted to see in Nairobi as well.
The safari was a great experience and Cyrus our safari guide took very good care of us. He was very knowledgeable and made sure we enjoyed our experience. We stayed at Kibo Camp, a very nice camp and our room was just perfect.
If I'm to say anything negative from the whole trip it was that we didn't get the hotel we had booked in Nairobi from the beginning because it was full. But since the company booked an equally nice hotel (maybe even nicer!) in the same neighborhood we were just as happy anyways.
I would highly recommend Africa Flash Mc Tours!
CA
Email Lucien Rodrigue | 50-65 years of age | Experience level: first safari
It is one of the worst experiences I have lived so far in my life.
Very soft talk on internet before booking.
Usurps identity, says that his name is Isaac on internet while his name is Peter in the real life.
Late for the apoinments 20 minutes the first day, two Hours and 20 minutes the second time. I therefore missed the shuttle to Tanzania so we started chasing after it finally reaching it after a 120 km race.
Chose a driver that was urinating outside of the car instead of in the latrines. This one forgets that I have booked a different hotel, takes my box lunch without asking me, forgets to tell my hotel manager that I need early breakfast to join the tour.
Asked (Peter) for more money (160US$) the first day we met saying that he needed it for the park fees. I had paid everything at least 2 weeks earlier. I was said that he asks extra money to all his clients.
Entered into a fight with the brother of a former employee right in front of me.
Set a transfer downtown Nairobi knowing the traffic Jams while it could have been done outside of the city.
Did not send enough money to the mountain operator so that I had to wait 36 hours in Moschi Tanzania, before going to the mountain. I finally had to do the climbing in 5 days instead of 6.
Was saying that the money was coming in the minutes to come but it took a whole day.
Did not give enough money to my Kenyian guide so that he has to take his own money and I had to help him with mine.
He was supposed to reemburse that guide 150US$ but I have no confirmation it has been done.
To me he (Peter) suffers of a antisocial personality disorder.
I do not recommend this company and wonder why it is in NATO.
Reply from Africa Flash Mc Tours & Travel
Posted on Aug 10, 2015Dear Lucien, thanks for the review, in regard to your review;
We have a team of 4 people who handled your emails but your main contact was Isaac. Peter (I), was handling the logistics and operations.
In regard to time, your hotel was a bit hidden and was difficult to locate, thus one locating it and picking you on safari, we had to make sure we reached you to the shuttle on time, despite the heavy traffic from your hotel which was due to the preparations of the arrival of the US president.
As for the driver, I am deeply sorry for his misconduct, as I have only known this from your review and will take the necessary disciplinary action on him.
The $160 you paid on the first day was uncalled for, and I am sorry for that, but I gave it back to you as you continued with your safari to Amboseli.
There was a disagreement with a former employee, and I explained everything to you.
It was the US presidents visit and there was nothing I could do to avoid the traffic as most of the roads were being repaired and your hotel was on the same route.
The Tanzania Kilimanjaro safari was outsourced and I made it clear, and the reason for the delays is that they changed their terms once you arrived in Moshi and on asking for extra cash I did sent them via Western Union, and due to their systems failure there was some delays.
I offered a reimbursement for the trip, which you said I should give to your guide, and I did that the next day after your request, and the guide did sent you an email.
All this being said, I have put all your issues into account, and have put up measures to ensure, it never happens again. Thanks for the insight.