Claudious Tours & Safaris
- Located In:
- Size:
- 20-50 employees (Founded in 2006)
- Member Of:
- Magical Kenya, AMREF KENYA & EXPERINCE KENYA TOUR OPERATORS
- Tour Types:
- Small & medium group tours (Mid-range & luxury)
- Destinations:
- Price Range:
- $70 to $250 per person per day (USD, excl. int'l flights)
Reviews
Email Mercy | 20-35 years of age | Experience level: first safari
Most Amazing Tour
There was never a decline in communication, your employees are top-notch when it comes to their services and most importantly, the trip turned out exactly as i had planned. The Safari tour was the most amazing experience I've been on, been to Kenya a couple of times but never got the time to pursue it. That said, everything about my experience was truly amazing.
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Email Moe | 65+ years of age | Experience level: 2-5 safaris
Thieves and Scam Artists!!!
PLEASE DO NOT book a safari with Claudious Tours and Safaris!!! I paid in full and received an email 24 hours before I was supposed to leave saying that my safari was cancelled! I never got any money back!!! Claudious Tours and Safaris are FRAUDS, THIEVES And SCAM ARTISTS!!!!!!
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Email Jane clay | 35-50 years of age | Experience level: 2-5 safaris
Fantastic!
They are a really serious company,they keep contact with you all time and they are always willing to answer your questions.The Safari was really great and all the activities,lodges,food,games drives were exactly how they said.tour guides were fun and great persons who make us really enjoy the Safari.
Email Kevin Roberts | 50-65 years of age | Experience level: over 5 safaris
Great experience and value!
I went on a 4 - day Masai Mara / Nakuru camping safari with Claudious Tours and Safaris.
Communication were consistently quick and polite. They always responded right away and were very helpful.
Overall, I felt the trip was a great value for the price. I got to see far more than I expected and had an amazing trip.
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Email Harish Raithatha | 50-65 years of age | Experience level: 2-5 safaris
"Lifetime Experience .... Spectacular & Amazing"
Tremendous team-effort , highly professional attitude & coordination , mind-blowing guides & their game-drives , neat arrangements even in very adverse situations , superb hospitality from each & every employee..... Claudious Tours & Safaris made us feel at home from the very moment we stepped in Africa. Thank you for everything you did to us. Our trip wouldn't be so pleasant & successful without you guys.
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Email Zuzana V. | 20-35 years of age | Experience level: first safari
Amazing private safari tour!
We (me and my husband) did a 9 day tour, including: Tsavo East, Tsavo West, Amboseli, Lake Nakuru and Masai Mara. We typically travel as our own adventure (rent a car, drive around and have all the freedom to change plans as you go), which we realized wasn't possible for Safaris, so we wanted a tour company with some flexibility. We really appreciated being able to pick the national parks to visit, pick the places to stay at, and even though the itinerary was pretty much set, we still have some flexibility in terms being able to stop for lunch or coffee etc, compared to taking a tour with a larger group. We enjoyed every single national park - our tour guide was very knowledgable, he was amazing at spotting animals, and really did his best to make sure we get to see as many animals as possible.
Tsavo East was a great start, there is not a lot of animals (compared to Masai Mara) but barely any tourist. We saw beautiful elephant families (red in color due to the soil color in the area). Tsavo West is very unique and remote park. close to the foot of Mt. Kilimanjaro, it's very different with many bushes. Even though that makes it harder to spot animals, it offers beautiful scenery. We also saw a leopard here. Amboseli is quite small but the number of elephant families were just breathtaking. Looking back - we would consider skipping Lake Nakuru, even though it's the only place we saw Rhinos, it's little bit out of the way and adds quite a bit of driving time. Finally Masai Mara is pretty awesome! The number of animals we saw in one place was just breathtaking, besides seeing few lion prides with cute lion cubs. Even though the park was also quire crowded with other tourist.
Overall very happy with our trip, and with Claudious tour company. The service was very personalized, besides the safari tour including airport pickup & airport drop off, lunch after Safari back in Nairobi, and Claudious and Francis checked with us few times during our trip how it's going. If we come back to Kenya we would definitely go with them again!
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Email Michael | 20-35 years of age | Experience level: first safari
Scam: DO NOT BOOK
This tour operator is a complete scam, and they ripped my friend and I off of $1800.
We were supposed to go to on a safari with them in May, but due to Coronavirus, we needed to cancel. They said they could only refund 60% of what we paid according to their terms and conditions, which we agreed to. However, they never ended up paying us anything, they just continued to lie and come up with new excuses each time I asked for the money they owed us.
I even offered to do an installment plan, where they would pay me about $150 once a month until the balance was paid, but they didn’t pay me on the first date agreed upon, they just came up with some unintelligible excuse as quoted from my most recent email with them:
“We were by this time supposed to have started giving you back the money due to you. However, with the work system between us and line hotels we got to wait for the feedback as our bookings are normally done under group trip plans NOT individual names that you can ask from outside and get to know as such.”
The above doesn’t make any sense, since they never even made a reservation at any hotel for us.
After seeing a 1 star review in February, I decided to contact all the hotels that we were supposed to stay at to confirm that there was a reservation with this company. Each hotel said they had no reservations and had never worked with them before. I confronted Edmond about it, and he said they were going to eventually make a reservation, but I called the hotels again two weeks before we agreed to our installment plan, and they had still never heard of them. Therefore, he was blatantly lying to me in his last email.
Trust me, there were many other irregularities and blatant lies they told us that would take too long to type.
TLDR: They are liars, and a complete scam. Please pay a little bit more for a reputable tour operator that is KATO certified, NOT these con artists.
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Email Jeremy | 20-35 years of age | Experience level: first safari
Worst travel agency ever!!! Do not book with these guys
We booked an African safari package with Claudious Tours back in February. The trip was supposed to be from 28MAY-06JUNE. We spent $1800 on the tour and unfortunately forced to cancel because of the COVID-19 crisis. We requested cancellation back in March and they have consistently given multiple excuses and lies for not returning our money. They originally refused to give any refund, but then we looked up their refund policy for cancellations.
Claudious Tours policy states that they take a certain percentage of the cost for cancellations. For which we do understand that, but even after that they still refuse to give us our refund back through Paypal. They eventually said that they would start giving us installments of our money beginning 07May, then every month after until paid. They still have NOT given us our refund and continuously keep giving us lies and empty promises. This is unprofessional and it literally takes 20 minutes to do a refund on Paypal.
The last email we received from Claudious was stated they have been issuing refunds to other customers. Attached to the email was a ‘refunded reciept’ as so-called proof from another customer saying they were processing refunds. The receipt had this customer’s private information, address, banking info that WASN’T redacted. Anyone could’ve taken that information and committed identity theft on this person. Please DO NOT book with this agency, there are way better places to book with in Nairobi.
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Email Dianna | 50-65 years of age | Experience level: first safari
SCAM
NOTHING ABOUT THE CLAUDIOUS TOURS & SAFARIS WAS AS ADVERTISED. Our accommodations were substandard based on the amount of money we paid for. Our gorilla passes were for the wrong month and so we never got to go on our adventure! We were never reimbursed for our $600 dollar passes, Uganda VISA's or other expenses based on Uganda. The food was horrible. Never again with Claudious Tours.
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Email Ellen | 65+ years of age | Experience level: first safari
Scam.
Would not answer phones when we called. Only would talk with drivers...in Swahili...our itinerary was not followed and 5 days left with ZERO experiences. The positive reviews are bogus, for sure.