POLMANS 001
Polmans Holiday Tours and Travel
- Located In:
- Size:
- 10-20 employees (Founded in 2011)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $120 to $600 per person per day (USD, excl. int'l flights)
Reviews
Pure lies from this company.
We had contacted a friend of us who is also a tour operator and recommend this company from their mutual friendship to hire a vehicle from them only to be offered with an old car with no spare wheel (red flag). We paid in cash all the payment and promised we shall receive the spare wheel the next day, which never happened. on the fourth day, we had breakdown inside Masai mara and that can happen to any car which to us was something normal but not getting the customer help as we are total green in a new country to us. At this point we started having issues and even requested they either bring another car or refund us our money, but nothing could shake them. to cut the story short after returning to Nairobi I reported the matter to tourism department and we came to agreement to refund the money, but he never honored his promise up to today. I have tried to avoid tarnishing his name but his to unprofessional and unlicensed too according to Tourism Regulatory Authority and if he has one, I will be happy to see. after failing to honor his promise I have return the matter to TRA and they will be taking this company to court for operating tour company without license as required by TRA, obtaining money by false pretense. since you're not responding to chat its good you contact me urgently.
Reply from Polmans Holiday Tours and Travel
Posted on Apr 27, 2024Dear PV
In response to your remarks we Acknowledg being an intermediary between your Kenya friend and the Vehicle owner. This Is well captured on your contract.
Note: The vehicle hired wasn't owned by us and our tasks was only to deliver the vehicle and received payment on behalf thus only getting a delivery service Charge.
We are a credited safari company thus able to offer our clients Lifetime memorable African Safari's.
1: On receiving the vehicle you acknowledged the condition of the vehicle and all safety standards to your 100% satisfaction and approved by you signing the hire contract issued.
2: The spare typre as communicated on delivery and agreement by both parties agreed, the tyre was to be delivered you at your safari camp as you advised only to reach at the accommodation to find you had shifted to another safari camp. Swift Arrangements again where expedited and the tyre taken to the camp and you received.
3: The vehicle hired is a machine and is prone to unforeseen mechanical failure beyond one's control. On breakdown which was a minor issue you went ahead to a local mechanic without prior communication which shouldn't be the case on a hired vehicle, being a tourist you are prone to con mechanic and inflated bills which happened in your case. Having not paid the inflated mechanic bill was the best option for you and on recovery of the vehicle cash amounting to 25% of the prior charge was paid thus saving you the money.
4: The vehicle having broken down, you taking in to the mechanic and fully repaired. A REQUEST was made to replace the vehicle which couldn't be facilitated as the vehicle owner had no extra unit to replace the vehicle thus opting on a REFUND.
Having hired the vehicle for 8 days At $65 per day on self drive, being on the 4th day. As per hire vehicle policies the Amount refundable was for the 5 Days the vehicle wasn't used BUT YOU Declined and requested for 100% Refund which was not possible as explained.
5: Us Being an intermediary and after all length phone calls and messages.
We settled on an Agreement for 100% REFUND for service recovery and future business endeavors. 50% refund was accredited to your nominated person and a balance of 50% remained.
The review comes prior to laps of our agreement.
We Fully understand frustration that comes with service breakdown and we sincerely apologize for that experience. As a company we will offer a 3 Days fully paid Maasai Mara Safari that can be redeem at your convenience for your Family.
As a company we have put measures in place to avoid reoccurrence of such service break down, thus guarantee our clients services quality on all African Safari's and pre-booked transport package. Looking forward to having you back in Kenya and Travel with our able Safari Team.
Email Mike | 35-50 years of age | Experience level: over 5 safaris
Commander my G
Commander perfect nickname, Kenya safari perfect. Commander is the real G.. thinking of an African safari I highly recommend team polman, Dennis my guide I will be back.
TR
Email Silvanans | 20-35 years of age | Experience level: 2-5 safaris
Number one kenya
I definitely rate polmans as the number one African safari guru in Kenya, had an awesome time at the Masai Mara with polmans and will definitely travel again with polmans
Email Kelvin | 20-35 years of age | Experience level: 2-5 safaris
Phenomenal Easter holiday
Enjoy my Easter holiday with polmans team, from booking to service delivery everything was excellent I will definitely recommend and travel with polmans holiday Again
QA
Email William | 20-35 years of age | Experience level: first safari
Tour of My African Dream
I had one of the best safari, time keeping was on top from pick up to drop off, I was impressed by how the operator guided us to the correct places and time to see specific wild animals.
I highly recommend Polmans for such kind of adventure.
Looking forward for another trip to hells gate.
Email Ed | 35-50 years of age | Experience level: over 5 safaris
Excellent, friendly, kind, thoughtful, organised
Abdi, our safari lead, was exceptional. Kind, thoughtful, relaxed, informative, kind, humorous, knowledgeable, dedicated and clearly loved his job!
The whole trip was brilliantly organised!
Email Jinola jinola | 20-35 years of age | Experience level: over 5 safaris
Best Kenyan Safari
Best Kenya Safari so far,I booked a 4 Days Masai Mara and Lake Nakuru safari, enjoyed the ride in the safari Land Cruiser very comfortable and I would
absolutely recommend Polmans Holiday service to anyone.
PL
Email Brian | 35-50 years of age | Experience level: first safari
Unfortunately African solo safari
I booked a 7 days safari and the experience was just awesome.The services rendered to me were top notch and i highly recommend their services anytime.
IE
Email Benta | 20-35 years of age | Experience level: 2-5 safaris
It was Phenomenal trip I booked a trip to Tanzania and Kenya for 8 days and went so smoothly
I booked a Tanzania and Kenya 8 days tour, all was a success I would definitely recommend 10/10
Email Paula | 20-35 years of age | Experience level: 2-5 safaris
Awesome
We booked a 5 Day kilimanjaro trekking package client with a group of friends and everything went well , the guy who picked us up , Joshua I think ,yes was very patient with us and attentive to our needs i
would recommend his service. Definitely will use this travel agency again, it was wonderful