Our three owners of BST Tours.
BST Tours
- Office In:
- Size:
- 1-5 employees (Founded in 2008)
- Member Of:
- AAO & DTTAS
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $16 to $269 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
AR
Email Facundo Fragola | 20-35 years of age | Experience level: first safari
Excellent!
All the people was very nice and kindly. They pick up on the airport on time, they send send us back to the airport also on time, the hotel was wonderfull.
Email Daniel Evans | 20-35 years of age | Experience level: first safari
Excellent, would definitely recommend!!
The advisor was really helpful and quick to reply to queries. The resort was as described and there weren't any extra costs.
Drivers to and from the resort were great.
Would definitely recommend to friends and family!
TT
Email Kevin F | 35-50 years of age | Experience level: first safari
Taking the hassle and stress of vacation travel away with a personalised, efficient service.
From the time we arrived in South Africa the quality of the service was evident. We were equipped with all the relevant information beforehand. Our drivers Jihan and Derek were not only expert drivers but knowledgeable about current and historical events which they shared liberally. They did not rush you so you felt truly relaxed while on vacation even when mother nature didn't cooperate.
The accomodations were spectacular, especially Olivers Lodge and the Ezulwini Game lodges. The game drives lived up to expectations as we saw the Big 5 (even the elusive leopard) and a whole lot more thanks again to our skilled trackers. Even the 'after sales' service was excellent. My wife inadvertently left an electronic item at the River lodge and arrangements were made to have the item shipped to us. Honesty, integrity and efficiency...can't ask for more on a vacation trip.
PH
Email Rea | 50-65 years of age | Experience level: first safari
An experience we will never forget!
We were picked up at the airport by Neil who was very friendly and answered all our questions! It was a 2 hour drive from OR Tambo to our accommodation at Bakubung Bush Lodge. Our accommodation was lovely! The room was great and the food in the buffet was very good. We specially love the breakfast offerings. Our package included 4 game drives and we signed up for each one, not to miss a single opportunity to see animals in the Pilanesberg National Park! We rode with drivers, Zach and Clarence and had a wonderful time! I hope to be back with more family next time! Thank you to Maryke Gerber of BST Tours who assisted us in booking this trip!
CL
Email Jorge | 20-35 years of age | Experience level: first safari
Amazing
everything was excellent from the hotel pick-up to the end of the safari. The people very kind. In the afternoon and morning safari we could see many animals despite the rain and the storm.
BR
Email Carlos Oliveira | 35-50 years of age | Experience level: first safari
Excellent!
Everything was excellent! Very special thanks to Maryke! Keep up the good work!
CZ
Email Daniela | 35-50 years of age | Experience level: first safari
BST Tours was excelent at all. Their servise was very he
Perfect and helpful service, they communicated very well and fast, usually they have us more possibilities. Safari in Rhino Black Lodge was amazing for all family incl. our 9 years old son.
Really good service, great prices, friendly-ontime-professional drivers. Well planned itineraries.
Our overall experience was just great. From first mail to drop off at airport was just smooth abd relaxing.
BR
Email Eduardo Kalinowski | 35-50 years of age | Experience level: 2-5 safaris
No problems on a Pilanesberg tour
My tour was quite simple: just transportation between the airport and a Pilanesberg lodge. But everything went fine. The tour had to be postponed due to Covid, and this was not a problem.
The only issue is that the driver did not take the most direct (and mostly on highways) route, but rather a more circuitous route through secondary roads. But since I had time to spare, that wasn't a real problem.
DE
Email Julia | 35-50 years of age | Experience level: 2-5 safaris
The description does not match the tour; There is no help whatsoever on site ...
Stay away if you want what you've booked!
We had booked the "private tour", "luxury tour". The tour description was written by a four-wheel drive vehicle or minibus, a land cruiser was confirmed to us. Unfortunately, we ended up in a monstrous 22-passenger bus with the side open. We have tried several times to change this on site, but the way this provider deals with the situation is beyond description. After it was explained to us again and again (and always researcher) that it was not the task of the provider to set the correct information, the owner finally came to the conclusion that the size of the vehicle was not relevant anyway.
We found this really disappointing after 2 days of telephone discussion!
Next time we will book directly through the lodge: it really cares, has contact persons on site and provides accommodation and safaris anyway ...
Reply from BST Tours
Posted on Apr 14, 2020Dear Julia and Sue,
As communicated telephonically and via email, on numerous occasions we apologized for the wrong description given through via the email. We tried our utmost best to assist you with your request and you were initially very happy with our services, it was just the Safari Vehicle that was an issue. After numerous telephone calls with the Director, he tried to keep you calm and communicated with the Lodge as well, we were disappointed in the manner you handled and spoke to him and our staff, still we remained calm through it all. We also have numerous unanswered emails. Safaribookings.com also mentioned that there is no other option to choose from for the vehicle other than the one we chose. It is also the Lodge’s discretion which vehicles are being used as the specific Lodge takes over 100 guests.
The tour you booked is indeed a Private tour, but it also states “Game drives will be shared with other guests” so we are unsure as to why you think this was not a Private tour as this is the only time you had to share anything with other guests. Besides for Safari Vehicle, your tour included exactly what you have booked for. The Lodge website link is also listed on your selected tour, therefor you can also see what the Lodge and Game Drives entail. In the mean-time to avoid the disappointment for other potential clients, we have updated our Gallery with the Vehicles that the Lodge uses, and we have mentioned the size vehicles in our day-by-day section as well. This was an honest mistake and the very first time we are dealing with a complaint as this. Once again, we would like to apologise for the inconvenience that was caused to you to regards with the Safari vehicle. A e-mail with a special offer was sent to you and we await your response.