operation team of vervet safari
Vervet Safari and Tours Tanzania
- Located In:
- Size:
- 5-10 employees (Founded in 2010)
- Member Of:
- Tanzania Association of Tour Operators
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $189 to $950 per person per day (USD, excl. int'l flights)
Reviews
HK
Email Calvin | 50-65 years of age | Experience level: first safari
There is no shame but the most shameless operator.
Vervet Safari was the 2nd operator that we selected after we found our 1st selected operator, Qualified Tours Tanzania, was not reliable. (Please refer to the comments under the name of my wife, Teresia) Vervet Safari was referred by my friend who had engaged with Vervet Safari for many years. Hence, we had full confidence with Vervet Safari and their managing director, Basili Augustino. We asked him to arrange a 15-day safari trip for us (9 persons) and fully paid the cost to him 1 month before we departed to Tanzania. The cost was all-inclusive, including accommodation, meals, airport transfer, Safari jeep, driver, fuel, national park fee etc. The first few days' arrangements when we were at Arusha were ok. When we left Arusha, the nightmare began. When we had left Arusha and stayed at Manyara, Basili borrowed from me $200 and promised to return the money to me when we returned from Serengti. In the morning, we departed to Serengeti, Basili suddenly informed me one of the drivers had left, and we had to wait for another driver. We scheduled to depart at 8:00am but delayed for over 2 hours. Due to the delay, we couldn't reach the tent before sunset. More unfortunate was that the head lamps of one of the deeps were malfunction. One of the jeep had to travel in the dark. Fortunately, we reached the tent safely at 20:00 but had wasted one day. After the dinner, we were told the tents fee had not been paid. We had to pay it ourselves. We contacted Basili. He promised to pay it back to me when we returned from Serengti. The next day, we continued our trip in the morning and headed to Northern Serengti. When we almost reached the entrance. the driver told us Basili hadn't paid the park fee. He stalled to resolve it and finally we had to stay overnight at the village outside the park as the park gate was to close at 18:00. We had to find the hotel and pay by ourselves. The next morning. we departed early and reached the entry gate at about 12:00 noon. At that moment, Basili still kept stalling paying the fee. In order to keep our schedule moving, we agreed to pay on behalf of Basili. Basili agreed and promised to pay it back when we returned from Serengti. With the help of the gate manager, we were allowed to pay with our personal credit card. Unfortunately, there was some problem with the payment system. We had to wait for another 2 hours before we could enter the park. When we entered the park, it was almost 16:00. When we reached the tents after a short tour of the park, it was 18:00. We had again wasted another day. We finished our morning game drive the next day and left the Northern Serengti back to Central Serengti at noon. When we reached the park gate, no need to say. we had to pay the fee by ourselves. However, the park manager did not let us pay by ourselves. He said the jeeps were under the name of Vervet Safari, and hence, the fee must be paid by Vervet Safari. We had asked the manager to help to see if there would be another ways, but we were unattended. Finally, we had to stay overnight at the village outside the park again. No need to say, we had to pay the accommodation and meals by ourselves. We were very terrified and left Serengti the next morning. When we reached the accommodation at Manyara, Basili met us and said sorry to us. He also promised everything had been settled and told us not to worry. However, he didn't return the money to me immediately. Instead , he promised to write an agreement to me, promised to return the money to me within 2 weeks after we finished the trip. We thought everything was settled as promised by Basili and kept moving on the journey. Out of our expectations, the fee for culture visits was not paid again. We also need to pay the fuel cost on our way back to Arusha. At the end of our trip, Basili didn't even arrange airport transfer for 7 of our team members.
Conclusively, we had paid USD7,8xx on behalf of Vervet Safari, but up to this moment (6 weeks after the trip), I have not received a dollar from Basili.
From my personal experience, I met 2 unreliable Tanzania local travel agents. One of it was referred by my friend, who had worked with Vervet Safari for years. I am wondering if I am really, very bad luck or there is some .........unethical practices in the industry? Furthermore, the inconsistent park management at the Central and Northern Serengti are another concerns.
I wish my comment would help the other travelers.
FR
Email Corine | 50-65 years of age | Experience level: first safari
Rubber
We asked for reimbursement of 1300 euros sent before covid period.. Basili told us to wait due to lack of travellers he had problems to refund tje money. We understood. Now 2 years after we ask for reimbursement and Basili does not reply. WhatsApp email... incredible... i definitely not recommend this tour operator