Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 135
  • 4 star 1
  • 3 star 1
  • 2 star 1
  • 1 star 0

Sort By: Date Most Helpful 1-10 of 135 Reviews
Tony   –  
Australia AU
Visited: February 2016 Reviewed: Apr 4, 2016

Email Tony  |  50-65 years of age  |  Experience level: 2-5 safaris

The Australian travel agency that really knows Africa
5/5

This was our second trip organised with Encompass, the first in 2014 to Namibia, Botswana and Zambia. The second this year was to Rwanda, Kenya and Tanzania. Encompass work with you, finding what interests you then puts together suggestions and work with as a partnership to end up with an itinerary that suits you and your budget. This could happen quickly or take some time, Encompass are happy yo take phone calls, emails, etc., to reassure you. Having a representative on the ground in Africa is another assurance for the first time traveller. Very professional and personable family travel agency, great people to deal with.

Sarah   –  
Australia AU
Visited: March 2016 Reviewed: Mar 20, 2016

Email Sarah  |  35-50 years of age  |  Experience level: over 5 safaris

Another outstanding African trip with Encompass Africa
5/5

We cannot thank Jonathon and Danica Wilson at Encompass Africa enough for organising yet another fabulous trip to Africa for us! It has taken us a while to get around to visiting Tanzania but boy was it worth the wait! We were completely blown away by this amazing country, its beautiful landscapes, wonderful people, warm hospitality and incredible wildlife. The trip completely exceeded our expectations and I am sure that this had a lot to do with Jono and Danica's careful choices for us of what local companies to use, camps to go to, locations to visit and careful planning. Jono and Danica knew that one of our reservations about going to East Africa was the potential for lots of vehicles and especially lots of vehicles interfering with the wildlife and their behaviour. Their advice on when and where to go and with whom made all the difference. We had an absolutely amazing experience which was so far from the busy and touristy experience we had feared, even in the very popular Ngorogoro Crater, so we are so thankful to them for understanding our concerns and using their expertise to make sure we were not disappointed!
Mirko had an amazing climb up Kilimanjaro with Summits Africa. They were absolutely fantastic and took such great care of him, I was incredibly impressed! What an awesome experience it was and the care taken by all the team to make sure the climb went well contributed so much to the positivity of the experience.
The camps in the Serengeti we visited were all great, well situated, set up, appointed and managed with great teams of people in each who were warm, welcoming, kind, helpful and hospitable. I must make a particular mention of Rodger and Annabel at Sayari who were just the most wonderful managers, professional, warm, hands on, very respectful to their teams and they made such a huge effort to make our stay special, with amazing birthday treats for Mirko and even a celebratory private candle lit dinner and champagne the night we got there to celebrate Mirko's successful Kili summit!
Our guides were fantastic, very respectful of the wildlife, knowledgeable, passionate, and great company. Kevin, who was my guide for the week I was on my own was just wonderful and made sure I had an absolutely fabulous time.
I also want to especially mention Joseph who was our guide at Sayari - he was such a lovely young man, intelligent, professional, knowledgeable, motivated, driven, with a great sense of humour, kind manner who was great to spend time with and very passionate about the bush.
Travelling on my own was not a problem at all, I felt safe, welcomed and cared for all the time, both out and about and in the camps. Everyone was incredibly friendly and kind to me.
Asilia is a fantastic company and I am so glad Jono and Danica recommended them to us. They really walk the walk, not just talk the talk! Eco-conscious and eco-friendly, great conservation and community initiatives, great guides, respect and care for the environment and wildlife, very supportive of their staff and providing great career progression opportunities, as well as great camps in great locations with wonderful wildlife.
We had so many amazing sightings that I cannot list them all but a few highlights were a cheetah and her 3 small and adorable cubs, lost of cheetah, 2 servals, an African Wild Cat, tree-climbing lions, seeing >100 lions, a pride of >25 lions all together, a female leopard and 2 playful young cubs, the migration, black rhino and calf, morning tea in a herd of 70,000 wildebeest and so so much more! Cant wait to share stories and photos!
We couldn't have asked for more and as always Jono and Danica and the Encompass Africa team have exceeded our wildest expectations! We are already thinking of returning to Tanzania.....as well as visiting some more countries on the beautiful African continent! Cant wait to book our next safari with Encompass Africa!

Jackie and Phil   –  
Australia AU
Visited: December 2014 Reviewed: Jan 28, 2015

35-50 years of age  |  Experience level: first safari

An adventure and experience of a lifetime with memories that will last forever
5/5

We knew very little about Africa as a destination but knew we wanted to see the major tourist destinations we had heard people speak about (Cape Town, Kruger, Vic Falls, Chobe, Okavango Delta). Encompass Africa put together our whole holiday based on what little information we gave them. We took advice from their highly experienced staff who had actually lived in the country and had amazing knowledge of the surrounds; we were able to see exactly what was planned through their amazing virtual tour which was emailed to us. Encompass Afrca captured exactly what we wanted to see from amazing safari parks so we could get up close and personal with the big five, seeing Vic Falls and experiencing the culture of the locals. All this was planned around beautiful accomodation which was in itself a memorable experience. We would absolutely book another holiday with Encompass Africa and would definately recommend them to others. We dealt with professional, polite, experienced staff who were able to accomodate and recommend places of interest which gave us an experience of a lifetime.

Dinusha   –  
Australia AU
Visited: January 2024 Reviewed: Jan 31, 2024

Email Dinusha  |  35-50 years of age  |  Experience level: first safari

Seamless and memorable
5/5

Danica booked us a family trip to Tanzania/Serengeti, Maasai Mara, Nairobi, Victoria falls and Cape Town. We got other quotes like from Abercrombie and Kent which are were similar, but ultimately went with Encompass Africa due to the great communication, much more personalised attention and the better quality of accommodation. Unlike the other people we got quotes from, Danica was always on hand to answer any questions, could tweak itineraries even at the last minute and offer excellent advice, even when I sent so many emails and at all hours of the day/night. She was dedicated and efficient and it showed in the absolutely fabulous trip she organised for us. It was so seamless and stress free. We never waited with transfers, everything was organised timely and meticulously from her and her team. The accommodation was luxurious and exceeded expectation. All the flights were perfect as was the itinerary she suggested, and we are forever grateful that we chose Danica and Encompass Africa for our trip. The only thing that put a dampener was the rainy weather but I am pretty sure that if we had asked Danica to fix that, she would have found a way! Thank you again Danica and Encompass Africa. You made our trip so memorable and we can’t wait to book the next one.

LAURAINE   –  
Australia AU
Visited: January 2018 Reviewed: Feb 12, 2018

Email LAURAINE  |  50-65 years of age  |  Experience level: first safari

Great service and super responsive
5/5

Bring our first safari, we did not know what to expect. After listening to our requirements, EA was able to curate an itinerary that ticked all our boxes within a challenging timeframe. We were very impressed that everything was done with a few phone calls and emails. No time wasted. Trip itself was beyond expectations and all arrangements went like clockwork. EA was recommended to us by a friend and we would not hesitate to recommend them to our family & friends. Good work Gen & Katie!

Tina   –  
Australia AU
Visited: June 2017 Reviewed: Jul 23, 2017

Email Tina

Excellent service, highly recommended
5/5

We had a wonderful and well organised trip. Fantastic service!

JohnH   –  
Australia AU
Visited: May 2017 Reviewed: Jul 3, 2017

Email JohnH  |  65+ years of age  |  Experience level: over 5 safaris

Outstanding knowledge of where to go and excellent service.
5/5

This was our third safari with Encompass Africa. That shows that it is an outstanding knowledgeable and professional travel agent. They secured for us at three camps in Botswana & Zambia four nights for the price of three. No other guests we met had that offered to them! In addition we were given the best of the camps accommodation. We were completely satisfied with the camps we stayed at. Having a 24x7 agent in Jo'burg to assist in any matters that may arise shows their commitment to their customers. We would without hesitation use them again for our next African safari.

Jill   –  
Australia AU
Visited: June 2017 Reviewed: Jun 23, 2017

Email Jill  |  50-65 years of age  |  Experience level: first safari

Wonderful African Experience
5/5

Encompass Africa helped to give us a wonderful experience in Africa. The itinerary organised was perfect, with a blend of city visits and two safaris, each a little different, which exceeded our expectations in regard to wildlife and the accommodation was superb. We had many internal flights and drivers booked by Encompass, all ran like clockwork and drivers were very punctual and courteous. We cannot fault Encompass, everything was organised extremely well, we would not hesitate to book with them again or recommend them to family and friends. It was reassuring to know they have a contact in Africa we could phone if needed.

jim   –  
Australia AU
Visited: May 2017 Reviewed: Jun 6, 2017

Email jim  |  50-65 years of age  |  Experience level: first safari

From first contact with Encompass they were enthusiastic, listened to what we wanted and delivered.
5/5

We have just returned after spending 3 weeks in both Kenya and Tanzania.
From our first phone to Encompass who we hadn't heard of before doing some internet research.
Initially we were going with the popular named tour companies before we stumbled across Encompass.
We didn't really know what we wanted but with the help of Jonno, Boss of Encompass( who is South African) he drafted up an itinerary and sent it to us.
The email had a link to our own web page which had everything set out in it, including costs
We thought we would be part of a small group but no, it was just going to be the 2 of us plus it was cheaper than the other crowds for similar itinerary.
Going to Africa for us was a bit scary and we were trying to cover all the what ifs' but there were none for us.
From our first contact with Encompass to arriving home everything went like clockwork.
We saw some amazing sites, felt perfectly safe at all times, accomodation 5 star
Most of our time was on dirt roads, so yes it can be a bit rough at times.
We visited these parks in this order:-
Samburu National Park
Lake Nakuru National Park
Lake Naivasha- water safari and walking amongst the animals on the island
Masai Mara National Reserve
Serengeti National Park-saw migrating wildebeest and zebras which we didn't expect in May
Ngorongoro Crater
Tarangire National Park
Amboseli National Park- saw Mt Kilimanjaro.
Our tour started and finished in Nairobi.
We had some long days driving between parks.
The longest was supposed to be 10 hrs from Masai Mara to The Serengeti which included crossing the border but it ended up being 11 and a half hours as, early into the trip we had a fan belt break.
Part of this trip was extremely rough.
In hindsight, I may have looked a cutting out 1 or 2 of the parks and included Victoria Falls.
In saying that, I throughly enjoyed what we did.
As we went in May, it was before the main season so the parks were a lot quieter which was to our advantage.
We had a little bit of rain which didn't affect us and some grey skies(not so good for photos)
Happy to answer any questions


John & June Stephenson   –  
Australia AU
Visited: October 2016 Reviewed: Jan 6, 2017

Email John & June Stephenson  |  65+ years of age  |  Experience level: first safari

Very personal service delivering 100% of what we asked for ... paying particular attention to detail
5/5

We were in communication at all times. The service was excellent with phone and e-mail contact. We were also given a very comprehensive folder with details of our itinerary and suggestions re tipping etc. We spent 3 weeks in Africa covering two safaris, 7 internal flights, a Rovas rail trip, time in Capetown and a visit to Victoria Falls. The whole trip far exceeded expectations with not one hitch along the way. Wonderful!!

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 135
  • 4 star 1
  • 3 star 1
  • 2 star 1
  • 1 star 0
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