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Justyn   –  
United States US
Visited: August 2026 Reviewed: Sep 3, 2026

Email Justyn  |  35-50 years of age  |  Experience level: first safari

The review below is the personal opinion of Justyn and not that of SafariBookings.
Wayfairer left us stranded in Botswana
1/5

Wayfairer left us stranded in Botswana. Do not use this company or whatever it rebrands as! If I could leave a zero star rating I would!

My parents and I were in the middle of our 12 night safari to Botswana, Zimbabwe and Zambia. While out in the bush, Kwando Safari (they are amazing!) informed us that Wayfairer failed to pay any bills associated with our itinerary for Zimbabwe and Zambia September 2-5, 2026. I called our travel agent to confirm & she confirmed this information. She also informed us she was laid off August 31 & there was nothing she could do to help us rectify the situation because Wayfairer went insolvent. We were under the impression that completing payment of all installments on May 30, 2026 meant our trip was fully booked. To say we were blindsided by this company's mismanagement of our funds & violation of our trust is an understatement. We are currently trying to complete our vacation out of pocket with no word from Wayfairer or offer of refund or compensation.

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Mikael   –  
United States US
Visited: May 2024 Reviewed: Jun 13, 2024

Email Mikael  |  50-65 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Mikael and not that of SafariBookings.
Bait and switch
1/5

We are 3 weeks into a trip with Wayfairer. So far they have greatly disappointed us. We requested, had confirmed and paid for 5 star lodgings. The average price we paid is $3,500 per day. They have put us in primarily $200-300 a night hotels.

We have multiple times asked them to correct hotels. They have corrected 2 hotels after we pointed out the big discrepancy. They have done nothing proactively.

Today we are checking into a $200 a night hotel by the airport. We are staying over night in Johannesburg for no reason. Their lack of planning has us here needlessly. We are taking a shuttle to a distant hotel when there is a hotel at the airport.

I am with my pregnant wife and our two children. I could not even have imagined such a bad experience for our family.

We feel ripped off. They claim to be a luxury travel company and they demand full payment up front. Then they book you in cheap hotels.

We believe that we have been scammed. Be warned.

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