Enrico’s Tours and Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2014)
- Member Of:
- Namibia Tourism Board
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $70 to $350 per person per day (USD, excl. int'l flights)
Reviews
DE
Email Marco | 20-35 years of age | Experience level: first safari
Unprofessional and dishonest...scam!!!
We paid for the 1/2 Game Ranch Tour weeks before and never heard back from the company. The day before the tour I sent an E-Mail to ask about the pickup and I immediately received the confirmation that we are going to be picked up at our hotel. Eventually, nobody came to get us to the ranch. We tried calling and found out that they forgot about us. The company tried to rearrange for another day and we accepted.
As if that wasn’t bad enough, they apparently forgot us again on the 2nd occasion. Our hotel then called them and they sent a driver who came an hour late. By the time we arrived at the ranch, the game drive has already started without us. Furthermore, we got to know that Enrico is not in charge of the game drive itself but the ranch and that our spots have not been paid!!! If we had wanted to participate, we would have needed to pay again!!!
After that, we tried to reach out to Enrico in order to at least get our money back but no response, no apologies. DO NOT USE THIS COMPANY!!!
AE
Email Sandra | 35-50 years of age | Experience level: 2-5 safaris
Very bad & disappointing!!
we were planning a trip to Botswana/ Namibia / Zimbabwe but we couldn't make it & actually we were sent back from the airport because the agency lied to us and didn't provide the needed documents.. so the vacation was ruined, embarrassment at the airport minding that myself & my friend we are regular travelers (weekly basis almost). they ripped us off & no one is answering our mails & requests to get refunds!!!
It’s been almost 6 months & still nothing...
We’ve trusted that they will handle our visa , at least that's what the agent said
:For my friend it was extrmely confusing for them to give an answer about her documents and then they’ve assured that she would get the visa on arrival... this never happened because we were not even allowed to leave the airport
:For myself they’ve started the visa applications. (again what they said!!)
:We’ve purchased the flight tickets after their confirmation on my visa delivery on Nov 27th Tue, which they’ve said they would send the file either on the same day eve or the next day morning.
: They’ve never sent the visa!!!! We’ve received an image of a so called ‘visa’ only 12 hrs before our flight. And at the airport we were told that it was not a visa but a ‘Acknowledgment of Receipt’. It turned out we were fooled and ripped off by Enrico’s Safaris. And still no refund even after 6 months & no one is replying !!!
They’ve ruined our holiday plans and we’ve missed an opportunity. On top my friend received an email from them saying: ‘If you guys could have emphasized strictly that you are not allowed without a Visa I would have done my utmost best to make sure, that's the level of support you get from this agency!!
Of course we’ve asked for refund of our down payment & flight ticket costs. They’ve said they can only return the down payment and instead of the flight ticket they’ve offered free of charge tour in March 2019, which we’ve declined and asked for a refund. Since then no refund, no answer to our emails and phones.
again I am a regular traveler & this never happened to me but I guess there is always a first time when we have such incompetent agencies. please check before picking them for your vacations because they are such a big disappointment , waste of money & time...
Reply from Enrico’s Tours and Safaris
Posted on May 13, 2019Dear Sandra, we just tried to assist you on getting a visa its actually not our duty as a tour operator to get you a visa. But we really tried to help you. we talked about a refund but unfortunately you wanted us to pay you more then the deposit you paid us.
But still we tried all other alternatives to solve this but it seems you dont want any solutions This is the 2nd review you write but until now you dont want a solution. I have taken this matter to the Tourism Board as well to get assistance and they advice me to get a good solution and what you have paid,needs to be refunded and thats what I am trying to do,but it seems you dont want any solutions.
Email Ann | 65+ years of age | Experience level: 2-5 safaris
Took our money but only booked and paid for our 1st 2 nights. Very embarrassing and stressful.hopele
Dreadfull.Except for the 1st 2 nights nothing was prebooked or paid for
Pathetic excuses.Guide left his employment after this experience
AE
Email Belin | 35-50 years of age | Experience level: 2-5 safaris
THey are thieves and liars!!
We’ve wanted to go to Botswana/ Namibia / Zimbabwe and because of their lies, we couldn’t even leave the airport!!! It’s been a month and they’ve never refunded our money back!!!
We’ve trusted that they will handle our visa:
:For Turkish citizens I’ve asked they’ve said no need, I’ve doublechecked by sending a link and they’ve assured me that I would get the visa on arrival still, which was misleading.
:For my friend they’ve started the visa applications.
:We’ve purchased the flight tickets after their confirmation on her visa on Nov 27th Tue, which they’ve said they would send the file either on the same day eve or the next day morning.
: They’ve never sent the visa!!!! We’ve received an image of a so called ‘visa’ only 12 hrs before our flight. And at the airport we were told that it was not a visa but a ‘Acknowledgment of Receipt’. It turned out we were fooled/lied by Enrico’s Safaris. And still no refund!!!
They’ve ruined our holiday plans and we’ve missed an opportunity. On top I’ve received an email from them saying: ‘If you guys could have emphasised strictly that you are not allowed without a Visa I would have done my atmost best to make sure, thats why for you I did not even bother to apply for a Visa’ Imagine a travel agency that saying this!!!!
Of course we’ve asked for refund of our downpayment & flight ticket costs. They’ve said they can only return the downpayment and instead of the flight ticket they’ve offered free of charge tour in March 2019, which we’ve declined and asked for a refund. Since then no refund, no answer to our emails and phones.
I’ve been to more than 55 countries and this is the first time in my life such a thing has happened. So if you are even considering them do not! They are incompetent & unreliable.
JP
Email Aliya khan | 20-35 years of age | Experience level: 2-5 safaris
Fish River Hiking Trails ( 5 Days
I joined a five day hiking safari with Enrico’s Safaris. They were all very thrilling, safe, and most importantly-- FUN! The wildlife we saw zebras, kudus, springboks, baboons and wild horses. Amazing Tour it was.
DE
Email hojoborolo | 20-35 years of age | Experience level: first safari
Namibia with its beautiful landscapes and People
Namibia will always be in my memory and the guide was very knowledgeable about his country, so professional, thanks for everything Enrico’s Safaris.
US
Email Michael | 20-35 years of age | Experience level: over 5 safaris
This company is a scam.
Based on doing an 8-day self-drive tour with this company and subsequent communication afterwards, I have come to the conclusion that this company is a scam.
1) My assumption was that they had made all bookings in advance when I paid my fees. This was not the case. They told me they had gotten the start date wrong despite me getting a confirmation of the itinerary with the correct dates, but my suspicion is that this was to cover up the fact they hadn't made any bookings. Instead of making all the bookings on the day this error was found, the location for accommodation changed nearly every day. In only one case had a booking been made and payment completed before our arrival out of 7 overnight stays.
2) The places where we actually ended up staying was consistently changed to a hotel or lodge at a lower price point than what was advertised on the itinerary we used for booking.
3) Twice we ended up having to pay for the stay ourselves (conveniently the 3 most expensive nights of the trip) and the company still hasn't reimbursed us despite repeated requests over the last month. The stress of never knowing if a booking had been made was a detraction from our trip. If we hadn't paid already, we would have set everything up on our own, but we were trying to get him to pay for accommodations whenever it was possible.
I have filed a complaint with the Namibia Tourism Board about Enrico's Tours and Safari World Tours, since they changed their name but are still the same operation.
All this said, you should absolutely go to Namibia because it's an incredible and magical place. But absolutely DO NOT book through Enrico's Tours or Safari World Tours.
US
Email Jesica | 20-35 years of age | Experience level: 2-5 safaris
4. I had the most wonderful experience of my life
My trip last December 2019 to Namibia was arranged by Enrico’s tours and Safaris and I couldn't have chosen better. Everything was well organized and I didn't have to worry about anything. The safari tour was far beyond expectations; the accommodation was excellent, the guides were fantastic, the sightseeing and the animals were out of this world. I can't wait to go back, hopefully the next time I will travel with my family so they can also experience a rich adventure of unlimited emotions and it was arranged by Enrico’s tours. A million thanks for making my dreams come true
US
Email Kauren | 20-35 years of age | Experience level: 2-5 safaris
Wonderful safari honeymoon
From the first communication with Isabella I knew I could trust them with my honeymoon plans. Communication was fantastic with all my requests and changes quickly addressed. They also provided great advice on accommodation and things to do. The trip itself was once in a life period and something my wife and I will never forget. Everything was perfectly organized allowing me to relax and enjoy our special time together. I would recommend Enrico Safaris.
PK
Email Lusy | 20-35 years of age | Experience level: first safari
Truly being in Africa
For the beginning of 2019 we had signed up for a trip through Botswana and Namibia with Safari World Tours. We were thoroughly satisfied with the way everything was organized and with what we saw was awesome, but we particularly and unforgettably remember - from Namibia - the long, steep sweaty climb in the deep, hot, sifting, flowing sand of the dark-orange dunes, and driving up the long, dry, sandy bed of the Hoanib River in its remote valley and, sitting still in the infinitely silent midday heat under the endless deep blue sky, watching a group of dusty desert elephants clustered around their young ones, lazily fanning their ears as they eyed us from under a spreading canopy of acacias.