Enrico’s Tours and Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2014)
- Member Of:
- Namibia Tourism Board
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $70 to $350 per person per day (USD, excl. int'l flights)
Reviews
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Email Michael | 20-35 years of age | Experience level: over 5 safaris
This company is a scam.
Based on doing an 8-day self-drive tour with this company and subsequent communication afterwards, I have come to the conclusion that this company is a scam.
1) My assumption was that they had made all bookings in advance when I paid my fees. This was not the case. They told me they had gotten the start date wrong despite me getting a confirmation of the itinerary with the correct dates, but my suspicion is that this was to cover up the fact they hadn't made any bookings. Instead of making all the bookings on the day this error was found, the location for accommodation changed nearly every day. In only one case had a booking been made and payment completed before our arrival out of 7 overnight stays.
2) The places where we actually ended up staying was consistently changed to a hotel or lodge at a lower price point than what was advertised on the itinerary we used for booking.
3) Twice we ended up having to pay for the stay ourselves (conveniently the 3 most expensive nights of the trip) and the company still hasn't reimbursed us despite repeated requests over the last month. The stress of never knowing if a booking had been made was a detraction from our trip. If we hadn't paid already, we would have set everything up on our own, but we were trying to get him to pay for accommodations whenever it was possible.
I have filed a complaint with the Namibia Tourism Board about Enrico's Tours and Safari World Tours, since they changed their name but are still the same operation.
All this said, you should absolutely go to Namibia because it's an incredible and magical place. But absolutely DO NOT book through Enrico's Tours or Safari World Tours.
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Email Jesica | 20-35 years of age | Experience level: 2-5 safaris
4. I had the most wonderful experience of my life
My trip last December 2019 to Namibia was arranged by Enrico’s tours and Safaris and I couldn't have chosen better. Everything was well organized and I didn't have to worry about anything. The safari tour was far beyond expectations; the accommodation was excellent, the guides were fantastic, the sightseeing and the animals were out of this world. I can't wait to go back, hopefully the next time I will travel with my family so they can also experience a rich adventure of unlimited emotions and it was arranged by Enrico’s tours. A million thanks for making my dreams come true
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Email Kauren | 20-35 years of age | Experience level: 2-5 safaris
Wonderful safari honeymoon
From the first communication with Isabella I knew I could trust them with my honeymoon plans. Communication was fantastic with all my requests and changes quickly addressed. They also provided great advice on accommodation and things to do. The trip itself was once in a life period and something my wife and I will never forget. Everything was perfectly organized allowing me to relax and enjoy our special time together. I would recommend Enrico Safaris.
PK
Email Lusy | 20-35 years of age | Experience level: first safari
Truly being in Africa
For the beginning of 2019 we had signed up for a trip through Botswana and Namibia with Safari World Tours. We were thoroughly satisfied with the way everything was organized and with what we saw was awesome, but we particularly and unforgettably remember - from Namibia - the long, steep sweaty climb in the deep, hot, sifting, flowing sand of the dark-orange dunes, and driving up the long, dry, sandy bed of the Hoanib River in its remote valley and, sitting still in the infinitely silent midday heat under the endless deep blue sky, watching a group of dusty desert elephants clustered around their young ones, lazily fanning their ears as they eyed us from under a spreading canopy of acacias.
Truly being in Africa
For the beginning of 2019 we had signed up for a trip through Botswana and Namibia with Safari World Tours. We were thoroughly satisfied with the way everything was organized and with what we saw was awesome, but we particularly and unforgettably remember - from Namibia - the long, steep sweaty climb in the deep, hot, sifting, flowing sand of the dark-orange dunes, and driving up the long, dry, sandy bed of the Hoanib River in its remote valley and, sitting still in the infinitely silent midday heat under the endless deep blue sky, watching a group of dusty desert elephants clustered around their young ones, lazily fanning their ears as they eyed us from under a spreading canopy of acacias.
PK
Email Mark jhonson | 20-35 years of age | Experience level: first safari
Truly being in Africa
For the beginning of 2019 we had signed up for a trip through Botswana and Namibia with Safari World Tours. We were thoroughly satisfied with the way everything was organized and with what we saw was awesome, but we particularly and unforgettably remember - from Namibia - the long, steep sweaty climb in the deep, hot, sifting, flowing sand of the dark-orange dunes, and driving up the long, dry, sandy bed of the Hoanib River in its remote valley and, sitting still in the infinitely silent midday heat under the endless deep blue sky, watching a group of dusty desert elephants clustered around their young ones, lazily fanning their ears as they eyed us from under a spreading canopy of acacias.
Do not use
A dishonest man, a crook. We booked a 11-day tour with Enrico’s Tour and Safari, fully paid in advance. What happened was incredible. When we arrived we found out that he had not booked two guides and two cars as planned, and not all hotels rooms and dinner were paid for as well as all the activities. This person calls himself Clarence or Enrico, and acts at the expense of tourists. He left us in a torrential rain in an unassembled tent with no beds. We ended up paying the accommodation and visits again. Do not trust him.
IT
Email Elisa | 50-65 years of age | Experience level: first safari
Horrible Experience
Completely un-organized, a scammer. We booked 11 days with him many months in advance, we paid beforehead but still when we got there nothing was ready for us. We paid for 2 cars but we had one. Everything was done very last minute. Do not use!!!
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Email Bettina | 50-65 years of age | Experience level: 2-5 safaris
Stay away from this company!!!!!!!
We booked a 10 day trip in 9 friends in Botwana. The trip included a program and services that were not respected in the least. There had to be 2 jeeps, 2 guides, a panoramic flight, instead we had only one Jeep, a totally incompetent guide who has never been able to answer. We were forced to find alternative solutions at our expense to alleviate the inconvenience caused by the bad organization. We didn’t enjoy the trip because every day we had to face unexpected and bad surprises.
IT
Email Lorenzo | 35-50 years of age | Experience level: over 5 safaris
Simply a crook
Clarence Enrico Goastoeb appears as a crook. Simply. We even had to submit a criminal complaint to the Namibian Police and to the Tourist Officie, involving Diplomatic Authorities and discovering he has several other cases pending. We have booked a 11 days safari with some friends, all experienced travellers in Botzwana and Namibia. We have faced several serious problems since the beginning: to make a long story short different service (or no service at all) from what booked, total lack of comunication. The most serious experience was the following: We were abandoned in the middle of the Jungle and we had to find an emergency place to survive and to book a private plane to escape from that mess. For what we understood Mr. Enrico's policy seems to be simple: to play with the good faith of his suppliers and clients and, at the end, to try to not pay them/not give to them the service booked....keeping the clients'money in his pockets. Moreover Mr. Enrico uses as guides freelances in order to claim him unresponsable for them and vice-versa. Therefore sometimes the suppliers abandon him and his clients. In our experiences Mr. Enrico just ignored the problems hoping that the clients will find a solution by theirselves and they will not prosecute him for relative small money. All is organization and way of doing business is based on that "philosofy". Stay away from him.