Gamewatchers Safaris
- Located In:
- Size:
- 50-100 employees (Founded in 1989)
- Member Of:
- ATTA, APTA, KATO & Ecotourism Kenya
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $200 to $950 per person per day (USD, excl. int'l flights)
Reviews
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Email Lauren | 20-35 years of age | Experience level: 2-5 safaris
Wonderful Company
I've been on several safaris with different companies and I have to say Gamewatchers are the best. I only used them for the Nairobi tented camp and game drives in Nairobi National Park but the entire staff had a deeper knowledge of the history of Kenya, the characteristics and habits of the animals and conservation than anyone I've met. The staff was great and they go above and beyond to make sure that your trip to Africa is the most amazing experience ever. Will definitely use on my next trip to Africa. Cannot recommend highly enough!
Outstanding customer service
This is not a review on a trip but on the customer service. I had booked a safari more than 1 year in advance. Unfortunately, I had to cancel a couple of weeks later - also more than one year in advance. I was able to communicate with my booking agent and Jake in Kenya. Due to my unusual circumstances they worked hard to help refund my money with the understanding that I would book again in the near future. I cannot say enough good things about this companies customer service and highly recommend that anyone planning a trip to Africa consider booking with them! Thank you Jake and Julie for helping me! Gamewatchers is an A+ business in my book!
US
50-65 years of age | Experience level: first safari
Wonderful, personalized trip with amazing experiences! Close Up and Personal!
The safari was better than I EVER could have dreamed of. We went independently (2 of us), and saw so much in several parks. We chose the tented camps which give you a real up close and personal feel for the bush. The guides were all Masai Mara and knew their country and animals. The vehicles were dependable, open-aired, and allowed us to get close to the animals....safely. Staying outside the major parks in the conservancies was ideal....off-roading was possible and NEVER crowded, yet we also ventured into the amazing parks: Amboselli, Masai Mara, and Pejeta. Everything was pre-arranged and went like clockwork, from airport pick-up, to our last days in Malindi and Nairobi. The one-on-one experiences allowed us to really talk with the Masai and learn a lot about their life...then and now. It was truly a trip of a lifetime!
US
Email Jaye | 50-65 years of age | Experience level: 2-5 safaris
When it went well it went well but when it didn't....
I know people rave about this company. And, I guess, if you didn't have any problems with them then they were good. But if you do experience a problem with them, they don't really want to hear from you with the what the issue was. I had a 6 day safari booked with them and it was good until I got to the Masai Mara and then things went off the rails. They gave me an incorrect park permit which the rangers would not honor. I contacted the person in the US who did my booking and she wanted to know why I was calling her about this. I mean, she did take my money for the trip so I thought she could quickly contact the Nairobi office for me and get this straightened out but no. After spending over an hour on a desolate air strip in the Masai Mara arguing with park officials and in order not to be sent back to Nairobi on the next plane, I had to pay the entrance fees again even though it was included in my safari payment. When I did speak with the head of customer service for Gamewatchers, she wouldn't confirm to me that I would be refunded for something I had paid for twice (ultimately about a week later I did get a refund). But then, because of this debacle at the park entrance, I missed a game drive which the hotel blames on me for not showing up for (because I couldn't get in to the park due the Gamewatchers giving me an incorrect permit) and neither the hotel, Mara Serena, or Gamewatchers will refund that. As a matter of fact on this issue, Gamewatchers has gone completely silent. So no, this is not a tour operator I would recommend.