Explore the Wild Where the Adventure Awaits!
Explorers Wild Adventures
- Located In:
- Size:
- 10-20 employees (Founded in 2015)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $25 to $100 per person per day (USD, excl. int'l flights)
Reviews
ES
Email Maria | 20-35 years of age | Experience level: first safari
Anoying
In the middle of the safari they change us of group,van and driver.
The driver didn't stop in naivasa lake when we had to do It...
The driver wasn't worried about us any moment.
Reply from Explorers Wild Adventures
Posted on Jun 19, 2023Dear Maria,
Thank you for taking the time to share your feedback regarding to the changes made to our group safari experience, including the use of a different group, van, and driver. We value your opinion and would like to address your concerns.
At times, in order to ensure the best possible safari experience for our guests, we may need to make adjustments to the composition of groups and the vehicles used. These changes are typically made with careful consideration and are aimed at maximizing the comfort, safety, and overall satisfaction of all participants.
We understand that you may have preferred to stay with your original group, van, and driver, and we apologize if this change caused any inconvenience or dissatisfaction. However, please be assured that our team made this decision after evaluating various factors, such as group dynamics, vehicle capacities, and logistical considerations, in order to optimize the safari experience for all guests.
We also feel that a private safari option would have suited you the most rather than a group joining safari which we also offer, one of the most remarkable aspects of a private safari is the ability to craft a personalized itinerary. Unlike group safaris, where the schedule is predetermined, a private safari allows you to design a journey that aligns perfectly with your preferences. Private safaris provide an unmatched level of personalized attention and service where you have a dedicated guide and often a private vehicle, which means your experience is tailored to your interests.
Regarding the omission of the visit to Lake Naivasha during your safari experience, the visit to Lake Naivasha was listed as an optional activity in our itinerary, you did not confirm earlier that you were interested for this option. In such cases, it is essential for guests to confirm their interest in participating in optional activities in advance for same communication to be passed over to your driver guide, this helps us in making the necessary arrangements and ensures that all guests have a seamless and enjoyable experience.
We apologize if there was any miscommunication or lack of clarity regarding the need for early confirmation. We understand that you were disappointed not to visit Lake Naivasha, and we regret any inconvenience this may have caused.
Thank you once again for your feedback and for choosing our safari experience. We hope that despite the changes, you were still able to enjoy the beauty of the wildlife and the incredible landscapes during your time with us. We remain committed to providing exceptional safari adventures and will take your comments into account for future improvements.
Best regards,
Guest Relations Team.
ES
Email Jorge | 20-35 years of age | Experience level: first safari
basically they are liars
They put 8 of us in a van when the budget clearly said 7 maximum (and 7 is already uncomfortable). Also, far from apologizing, they told us that we had been lucky, that we could have been up to 9 (and they don't care what was in the contract). They also try to force you to go to the Masai village instead of going on an early safari, because for them it is much cheaper, it cost us some very serious discussions to be able to go on safari on the last day (although it also says so in the contract). Do not let an unforgettable experience be spoiled by going with these people, there are many companies that do what they say.
Reply from Explorers Wild Adventures
Posted on Jun 19, 2023Dear Jorge,
Thank you for taking the time to share your feedback about our safari experience. We appreciate all forms of feedback, whether positive or negative, as it helps us improve our services and provide the best possible experience for our guests.
We apologize if your recent safari had 8 occupants and did not meet your expectations however this was only for the 2 days while you were in the Masai Mara since your safari was based on a 6 day group joining tour, the number of occupants was minimum for the other days. Our aim is to ensure that every guest enjoys a comfortable and enjoyable experience, and we regret if this was not the case during your visit.
To address your concerns, we regularly monitor and manage the number of occupants in our safari vehicles to maintain a balance between the number of guests and the available space. However, it is possible that there were certain circumstances or factors that led to a higher occupancy during your visit. We apologize for any inconvenience this may have caused you.
We also feel that a private safari option would have suited you the most rather than a group joining safari which we also offer, one of the most remarkable aspects of a private safari is the ability to craft a personalized itinerary. Unlike group safaris, where the schedule is predetermined, a private safari allows you to design a journey that aligns perfectly with your preferences. Private safaris provide an unmatched level of personalized attention and service where you have a dedicated guide and often a private vehicle, which means your experience is tailored to your interests.
We take your feedback seriously, and we will review our procedures and make the necessary adjustments to prevent similar issues in the future. It is important for us to strike a balance between accommodating all guests who wish to experience the safari while ensuring everyone's comfort and enjoyment.
We would like to extend an invitation to you for another safari experience with us, where we can ensure a more satisfactory visit. Please feel free to contact our customer service department, and we will be more than happy to assist you in arranging a future visit that meets your expectations.
Once again, we appreciate your feedback and thank you for bringing this matter to our attention. We value your patronage and hope to have the opportunity to restore your faith in our safari service.
Best regards,
Guest Relations Team.
Explorers Wild Adventures.
Email Rebecca | 20-35 years of age | Experience level: first safari
Amazing experience
The booking process was very straightforward and the communication with the office nice and easy. They were able to arrange a slightly different itinerary for us than we had seen online which was great!
We were collected promptly from the airport as planned and met Joseph our guide. Joseph was very friendly and made us feel welcome straight away.
The safari experiences were incredible. Joseph was an excellent driver who ensure we saw everything! He communicated with other drivers to help track animals and took us all over each of the parks. He was very knowledgeable about the animals, providing us with facts and answering our questions.
The accommodation (mid-range lodge) was a little mixed, some of the lodges could be improved. As a vegetarian, the food was quite repetitive however mostly tasted good! One of the vegetarian packed lunch however was not good at all - I’d advise to take snacks!
I would absolutely recommend this company to anybody looking to do a safari. Thank you for an unforgettable experience!
20-35 years of age | Experience level: first safari
An unforgettable Safari with Explorers Wild Adventures - 10/10!
Our 6-day safari to Maasai Mara, Lake Nakuru and Amboseli with Explorers Wild Adventures was everything we hoped for and so much more.
My boyfriend and I planned the safari from Germany and while this can be a quite difficult process, Johann Mwale from Explorers Wild Adventures helped us during every step of the way. He recommended different safari options to us: budget, mid-range and luxury. We decided for the mid-range option as it was offering beautiful lodges and a PRIVATE safari for an excellent price. Communication with Johann was always quick and excellent. On our side, we also had some trouble with the bank transfer. However, Johann was very kind and helpful in this situation.
On the day our safari started, we were picked up by Johar (John) who is the best driver and guide we could wish for. If possible, we highly recommend to do your own tour with him. He is very knowledgeable, patient, kind and always goes the extra mile to give his clients the best experience. Thanks to him we saw all of the Big 5 and many more animals on our tour. We are very grateful to the Explorer Wild Adventures-Team and will definitely choose them for our next safari in Kenya again without hesitation. Thank you for an unforgettable vacation!
IT
Email Susanna | 50-65 years of age | Experience level: 2-5 safaris
Reliable
The 6 day safari was beautiful, we saw so many animals and took wonderful photos. Kenneth good driver and great guide!
CH
Email Jana | 20-35 years of age | Experience level: 2-5 safaris
uncomplicated and individual
The organisation of the tour was very easy und uncomplicated, communication through Whatsapp, pick-up at our address in Nairobi. Our tour guide was caring a lot about us and our individual needs, big know-how about the flora and fauna in the parc. We have really enjoyed the tour and reccomend it especially for families.
Email Tom | 20-35 years of age | Experience level: first safari
Joe our driver was absolutely amazing.
We were picked at our abode at around 10am and left for Nairobi National Park. Joe was so accomodating, he even let us borrow his binoculars at some point. He was quite educating and taught us a lot about wildlife. He was also experienced as he knew strategic locations and how to locate the lions and rhinos using the radio walkie talkie. It was much fun!
Email Jackie. | 20-35 years of age | Experience level: first safari
Very kind and caring
We had a very awesome and caring driver all along.He ensured we were comfortable,enjoying meals and very safe.We really had a great adventure touring the masaai mara and i would recommend anyone who wants to have a lifetime experience to book with this one.We will still book with you guys for our next adventure!
FR
Email Angela | 20-35 years of age | Experience level: first safari
Great !
A couple of hours after I sent my last review the company got in touch with us and apologized for the slow response. I would like to change my review to this “We had an amazing experience traveling with this company to Amboseli and Tsavo East National Parks. Overall we really recommend this experience, our driver Joseph was particularly amazing."
Email Thomas | 20-35 years of age | Experience level: first safari
Fantastic, knowledgeable guide
Excellent tour, the guide was very knowledgeable, really knew the area well, and all of the best places to show us something truly magical. Everyone I spoke to with the company was very friendly, it was appropriately priced and never felt pressured for more money or that you were being squeezed of every penny they could like too many tour operators do all over the world. A lovely experience and would definitely recommend.
