Our Team
Kipok Africa Adventures
- Located In:
- Size:
- 5-10 employees (Founded in 2014)
- Member Of:
- TANAPA, BRELA & MNRT
- Tour Types:
- Budget & mid-range tours that, when possible, use accommodations owned and operated by them
- Destinations:
- Price Range:
- $50 to $500 per person per day (USD, excl. int'l flights)
Reviews
AT
Email Maria Nemethova | 50-65 years of age | Experience level: first safari
unreliable, untrustworthy and careless
I am writing to express my extreme dissatisfaction with my recent safari experience in Tanzania with Kipok Africa Adventures
I booked 3-day safari package for 2 people, including one airport transfer, transfers to and from accommodation before and after the safari, and full 3-day safari with guide and accommodation.
Itinerary: 1.day Tarangire, 2.day Ngorongoro and 3.day Lake Manyara
Contact person: Amani
Specific Feedback
• Communication: After we paid for our trip, we received very little communication from Kipok Adventures. We were not informed that we would be with a different group/company each day, even though we paid for a package that should have included the same guide for the entire trip. They also charged us extra for the airport transfer, which should be included in the price of our package.
• Plan changes: The original safari plan included visiting Tarangire National Park on day one, Ngorongoro Crater National Park on day two, and Lake Manyara National Park on day three. At the last minute, we were informed that the plan was changing and we would be visiting Lake Manyara on day two and Ngorongoro Crater on day three. Due to these changes, on the second day of our safari, we had too much free time because we were very close to Lake Manyara, and on the last day, we had to rush through Ngorongoro Crater (the highlight of safari) in order to make it to Arusha on time. This made the trip feel rushed and stressful.
• Guides: We had a different guide from a different company every day. We never knew for sure who would be leading us. For two days, the car had no company markings. The guide on the last day was very unprofessional and did not organize the taxi to our hotel properly. We had difficulty getting back to our hotel and had to ask the guide from the previous day, John from Crater Explorer Tours, for help. John was the only one responding and actually the only really professional guide on our trip. I am very grateful to him for helping us even though he was not our guide on the last day.
Additional Feedback
I would also like to add that I sent a complaint letter to Kipok Africa Adventures but I did not receive a response until few days later, after I sent a warning to write a review based on my experience. This is already 2 weeks and since then I did not hear from the company. I believe that this shows that Kipok is not serious about addressing customer complaints.
Conclusion
I am very disappointed with the service that I received from Kipok Africa Adventures. I would not recommend them to anyone.
US
Email Taylor | 20-35 years of age | Experience level: 2-5 safaris
Thieves
5 Day Kilimanjaro Climb: Nov 2021
Pro-cheapest price, plentiful food, terrific guide
Con-employee who arranged booking insisted I give him the tip money for guide and porters up front rather than allowing me to distribute the money directly to them myself during or after the climb. Upon return from the climb, the employee gave my tip money to the guide. However, the money was not the same as that which I had given to the employee. The denominations of bills were smaller and it appeared some money had been removed. Would not recommend this company as it seems the office-based employee who handles bookings is stealing some of the tip money from the guides and porters who do all the actual hard work on the mountain
Reply from Kipok Africa Adventures
Posted on Feb 2, 2023The client booked the tour to Kilimanjaro climb with us, and the tour was organized as promised, and the client left the tips to the office which was to be given to the guides and crews when they get back from the climb, the denominations left was in 5000 notes, so when they get back the tips was handed in front of him but with the 10000 notes but the amount is equal , so here is where the client saw it differently, but the guide who took the tips knows exactly how much the tips was left. however, the next day the review was posted reporting the tipping matter and theft.
we tried to reach out the client by phone and by WhatsApp to explain but ended blocking both the management and the guide who received the tip also wrote him explaining the issue that the tip was fully handed to the crew but also blocked the guide, so there was no way to get him or respond to the guides messages.