Our Team
Phine Safaris
- Office In:
- Size:
- 5-10 employees (Founded in 2016)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $100 to $1,500 per person per day (USD, excl. int'l flights)
Reviews
US
Email Marla | 50-65 years of age | Experience level: first safari
Outstanding service and communication
I can't say enough positive things about Phine Safaris. Basing a decision to send a chunk of money to a tour operator in a foreign country can be a bit stress-inducing, but Phine (pronounced "fine") Safaris exceeded all our expectations. They facilitated our payment with a US Visa card in advance of our arrival, which gave us peace of mind regarding our plans and also payment protection. To give a specific example of the type of service they provided, we asked them to arrange a driver to pick us up at the Nairobi airport in the middle of the night when we first arrived. We were scheduled to arrive at something like 2 AM, but it took hours longer to retrieve our luggage and make it through the airport controls. Not only did they arrange for a driver who waited for us the whole time, but Hilde at Phine Safaris also sent me WhatsApp messages to ensure that we had met up with the driver. They did not just pass off the responsibility to the driver and forget about it, they continued to monitor our connections to ensure that there were no issues -- in the middle of the night no less. Whenever we booked with Phine Safaris, we knew that we would be well cared for with no mishaps. Finally, I want to mention that the prices Phine Safaris quoted us were very competitive, so we didn't sacrifice affordability to get great service with Phine Safaris. I can recommend this tour operator without reservations.
