Reservation Team outside the offices
Victoria Falls Serious Fun Tours and Travel
- Located In:
- Size:
- 5-10 employees (Founded in 2020)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $150 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
DE
Email Sandra Marahrens | 20-35 years of age | Experience level: 2-5 safaris
Amazing Tour - Amazing People
We had the best 2 days 1 night trip to Hwange Nationalpark. The accomodation was lovely, our Tourguide in the Nationalpark awesome and Marvel with his Victoria Falls Serious Fun Tours and Travel just made it all possible. He was always on time, gave us the best offer including ALL our wishes and more and it was always really nice chatting with him about everything. We (2 women travelling) felt safe the whole trip and never rushed. Marvel responded very quick to all our questions. I would definitely recommend booking with Marvel and his team!
Thank you so much!
CZ
Email Ondrej Kindl | 20-35 years of age | Experience level: first safari
Very reliable agency!
My holiday couldn’t be better and that’s only thanks to Marvel and his team!
Before my holiday started. I’ve been in touch with Marvel for some time as I added some more things and even days. My holiday took 7 nights in Victoria Falls and 1 nights in Botswana. Whatever I asked for their answer was always “we can do it”. Even after I paid for my holiday I found something extra I’d like to do and they found a space in my itinerary and book that in advance for me!
Not only every transfer was on time, but Marvel texted me every single time 10 minutes after I was supposed to be picked up (and I always was!) to make sure that I was picked up. Even when my activity started as early as 6am!
Their personal advice and service is another great things. Marvel took me to see the city even if that was in my itinerary. We had a couple beers in local bar. He told more about the city and he really showed interest in making sure that my holiday will be just perfect! (Not something you’ll get with some big agency).
All accommodation was great and hospitality in Victoria Falls is really lovely everyone is smiling and you can feel that happy energy , you’ll never feel unsafe there.
This team (agency) really like what they do and are prepared to make your holiday special. They even gave me a present when I was leaving. You just know that every customer is important for them!
I’d like to thank you guys one more time for making my holiday unforgettable and if I will ever book another holiday to Vic Falls - only with you!
Email Blessing | 20-35 years of age | Experience level: first safari
They are by far the best tour operator,everything was perfect they truely cared for us
If you want to plan your trip hassle free plan with serious fun, we enjoyed our stay never felt alone,they have good communication.
Reply from Victoria Falls Serious Fun Tours and Travel
Posted on Apr 28, 2023Hi Blessing.
Thank you so much for choosing us and thank you for the review. We hope to see you again in the near future until then keep well.
Brenda
Travel Consultant.
Email Bulisani | 20-35 years of age | Experience level: first safari
It was amazing.
It has been a wonderful trip. We really enjoyed our stay amd mostly we enjoyed the tour in the Victoria Falls . It was a great adventure and now am a fully Zimbabwean.✊
CL
Email Aron | 35-50 years of age | Experience level: over 5 safaris
Great time and wonderful memories.
Traveling with this company was pleasure. Everything was just as honor promised and we had the best time. All the guides were great , very kind and helpful.Guide has a wealth of information about the animals and about the country. The accommodations were great and the food was excellent. I would recommend company to anyone looking or a great time and wonderful memories.
CA
Email Fides | 20-35 years of age | Experience level: first safari
Excellent company offering really nice trips....
We booked a two week holiday with Victoria Falls Serious Fun Tours and Travel and it was one of the best decision we have made. We had the most amazing time and learnt a lot about Zimbabwean culture and people. The tour guide were always on time, friendly and funny and the booking process was smooth and easy. I will definitely book again with them when I come back!
DE
Email Star | 20-35 years of age | Experience level: 2-5 safaris
Very communicative and informative
We enjoyed our trip, it was fun the agent was reliable and communicated everything we needed to know, it was a very comfortable trip. Would recommend Fun Tours and Travel anytime
Email Grace | 20-35 years of age | Experience level: first safari
Memorable,enjoyable and lovely views
Best communication,service and very reliable enjoyed the tour
Reply from Victoria Falls Serious Fun Tours and Travel
Posted on Apr 28, 2023Thank you so much Grace for the review it was a pleasure hosting you. We greatly appreciate, hope to see you again soon for more holidays. Thank you once again.
IS
Email I.. | 35-50 years of age | Experience level: first safari
Hwange National Park
Hwange National Park with Victoria falls serious of fun.
Got back problem and informed the office. They told me because of this they would refund me the money. That was 2 weeks before the trip. Beginning of December. Now it’s January I am still trying to contact them every day and they only give me broken promises. Every day for a month. I am at loss for words and I only want my 900$ back. But still getting the same answer that’s it’s going to happen today or tomorrow. There is something really not right. Client should not have to fight this hard for its money that was promised back!!
Reply from Victoria Falls Serious Fun Tours and Travel
Posted on Jan 9, 2024Hi Iris
Thank you for the review. Its good to have feedback and we value it. We understand your concern and our apologies if our service did not meet the standard.
We are grateful you have raised this, an issue that may also affect our future travelers. We always thrive to give all our clients the best holidays in Victoria Falls and any other places where we offer safaris. In this regard, we are full aware that there maybe cancellations, due to unforeseen circumstances.
We have a set cancellation policy that stipulates any refunds to be paid wthin 30 days from the cancellation date.
I will not dwell much on the issue of how you cancelled and the reasons to cancel. And yes, out of pity heart, we agreed to a full refund of the trip fee. We never charged any cancellation of the fee despite us fully preparing for the trip and you cancelling on peak season.
We have some third party suppliers, who we also pay as we prepare you an amazing holiday. We are so much determined to offer the best service and your explanation to the cancellation ,we felt would prejudiced you of the fun.
We have promised to refund you and like any other organisations credit notes go through certain channels. We understand that these funds are so dear to you and we will process them within the cancellation time of the policy.
You paid the fees including park fees, transaction taxes, but yes we will refund you the whole amount plus the US$10 you added on top of what you paid.
Thank you and we hope all our future clients understand this policy before making commitment to book.
with thanks