Reservation Team outside the offices
Victoria Falls Serious Fun Tours and Travel
- Located In:
- Size:
- 5-10 employees (Founded in 2020)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $150 to $700 per person per day (USD, excl. int'l flights)
Reviews
Email Eve | 35-50 years of age | Experience level: 2-5 safaris
Not Applicable
I did not get to go on the trip. I cancelled well in advance and was told I would be refunded 100% of deposits made. It has been close to a year of promises from Marvel to refund me but no payment has been sent back to me. First, it was an excuse of difficulties sending money back to US from Zimbabwe, etc. There is always a way to send money almost anywhere in this world. I have traveled all-over the world and getting money from one place to another can almost always be worked out. You had no problem receiving my money. I am out of over $2000 USD and now have to go through legal hoops in a different country to attempt to be refunded. My whole reason for postponing and canceling my trip was due to medical reasons for my mother who was planning to go on this trip and physically could not. It is really shameful of your business to be so deceptive amd dishonest.
IS
Email I.. | 35-50 years of age | Experience level: first safari
Hwange National Park
Hwange National Park with Victoria falls serious of fun.
Got back problem and informed the office. They told me because of this they would refund me the money. That was 2 weeks before the trip. Beginning of December. Now it’s January I am still trying to contact them every day and they only give me broken promises. Every day for a month. I am at loss for words and I only want my 900$ back. But still getting the same answer that’s it’s going to happen today or tomorrow. There is something really not right. Client should not have to fight this hard for its money that was promised back!!
Reply from Victoria Falls Serious Fun Tours and Travel
Posted on Jan 9, 2024Hi Iris
Thank you for the review. Its good to have feedback and we value it. We understand your concern and our apologies if our service did not meet the standard.
We are grateful you have raised this, an issue that may also affect our future travelers. We always thrive to give all our clients the best holidays in Victoria Falls and any other places where we offer safaris. In this regard, we are full aware that there maybe cancellations, due to unforeseen circumstances.
We have a set cancellation policy that stipulates any refunds to be paid wthin 30 days from the cancellation date.
I will not dwell much on the issue of how you cancelled and the reasons to cancel. And yes, out of pity heart, we agreed to a full refund of the trip fee. We never charged any cancellation of the fee despite us fully preparing for the trip and you cancelling on peak season.
We have some third party suppliers, who we also pay as we prepare you an amazing holiday. We are so much determined to offer the best service and your explanation to the cancellation ,we felt would prejudiced you of the fun.
We have promised to refund you and like any other organisations credit notes go through certain channels. We understand that these funds are so dear to you and we will process them within the cancellation time of the policy.
You paid the fees including park fees, transaction taxes, but yes we will refund you the whole amount plus the US$10 you added on top of what you paid.
Thank you and we hope all our future clients understand this policy before making commitment to book.
with thanks