Reservation Team outside the offices
Victoria Falls Serious Fun Tours and Travel
- Located In:
- Size:
- 5-10 employees (Founded in 2020)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $150 to $700 per person per day (USD, excl. int'l flights)
Reviews
Email nyarie | 35-50 years of age | Experience level: 2-5 safaris
Kind and patient operator..I highly recommend them
Out of this world experience .
The operator was kind...patience and very accommodative to our needs and asks.
Email Tarie | 20-35 years of age | Experience level: first safari
exceptional
reliable, dependable and trustworthy team made our girls trip flow effortlessly
Email Lulu | 20-35 years of age | Experience level: first safari
Very attentive and descriptive
I really enjoyed service was flawless and always on time
Email Kerri | 35-50 years of age | Experience level: 2-5 safaris
Deceptive and rude
Wish I had looked at reviews before hand but across three countries I had only been overwhelmingly happy with all services booked. This guy was SERIOUSLY UNFUN! Booked a ‘2 day 1 night’ Hwange safari for $500, expecting a dedicated overnight package with two game drives, meals, and park fees included (standard for this type of package unless otherwise stated, per every other safari I’ve done in the region). What I actually got: pickup was 40 minutes late (sitting and waiting in the cold at 5 am), and the drivers then got lost en route, so we didn’t arrive at the park until about 1.5 hours behind schedule — in a vehicle with no working air conditioning. The drivers themselves weren’t even aware I was booked for an overnight stay. No water was offered all day except at lunch, and the first meal/drinks came over 8 hours after pickup. That evening, the drivers told me the hotel was in charge of evening activities for me — except the hotel had no idea I was even coming. There were no evening activities after the day trippers left and no dinner. I was told I’d be joining an an organized tour that already existed but in reality no dedicated arrangement existed; I was simply folded into other groups’ day trips. After the Day 2 morning drive, no ride home had been organized at the scheduled time; the operator’s fix was to offer me the afternoon drive with a day-trippers group, but then said they were ‘too far away’ — leaving me waiting at a hotel for 4 hours with no plan, and losing an entire extra day of my trip. On top of all this, I paid $100 out of pocket for park entry fees, dinner, that should have been covered and a night drive with the hotel. When I raised these issues, the operator’s response was to insist I’d ‘agreed to the itinerary’ — an itinerary that was never actually followed in the first place. If you’re looking for even decent service, I would steer clear of Marvel and his company.
CA
Email Sibila Stamenova | 35-50 years of age | Experience level: 2-5 safaris
Deceitful
Do not recommend – I had a terrible experience with Victoria Falls Serious Fun Travel. The company failed to provide the agreed-upon services and has since defaulted on returning my money. After a formal dispute arose, a signed debt settlement agreement was reached where they committed to a partial refund of US$1,500. However, the owner, Marvel, completely broke this contract—only returning US$245 before cutting off communication and defaulting on the rest of the debt.Because of their fraudulent behavior and breach of contract, I have had to file formal fraud reports with the Zimbabwe Tourism Authority (ZTA), the local Tourism Police Unit, and CID Commercial Crime. I am also actively working with my credit card provider to resolve the unauthorized and unfulfilled transaction.Save yourself the stress and avoid this operator. They do not honor their contracts or their legal settlement agreements.
